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All reviewstram stopeasy accesstram servicefitness room isday ticketprivilege roomcity centrelarge tvgood sizeexcellent roomfront desk staffinternet connectioncomfortable roomstea and coffee making facilitiesquiet arearoom servicean excellent hotel
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12 - 17 of 635 reviews
Reviewed 24 September 2017

Here just one night but for 2 day business meeting. Hotel nicely designed, modern & welcoming. Coffee area great for breakouts. We also ate twice for lunch and evening dinner. Menu was the same for all 3 occasions, thought the dinner might have given some different options, albeit 1 special I spotted for day 2 lunch. But food good, wine good. Slept well too so comfortable bed.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Martyjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 25 September 2017

Dear customer
Many thanks for your comments after your stay in our Hotel.
We hope to welcome you again for your next stay in our region.
With our very best regards.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

A very clean, nice, hotel located conveniently on the rail transit line for easy access to the city centre. The rooms were spacious and with windows that opened for fresh air and a nice view of a green space/river/paths behind the hotel.
The croissants in the morning were some of the best croissants I've ever had - and I'm picky!

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank mud21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 18 September 2017

Dear customer,
Thank you for your comment further to your stay in our hotel.
We are delighted that our croissants so pleased to you and let us hope that you will mean consuming it others for your next stay in our region.
See you soon !...
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

I should start with praising their breakfast and the attentive service during the breakfast! It is a good spread and the attenders are really pleasant and quite alert to your needs. We did miss a hot veggie option (like baked beans or something) but they more than made it up with other yummy stuff and variety. (They do have hot sausages and scrambled eggs though - but I am vegan).
Apart from that - the room was very comfortable - I especially loved the fresh and cosy bedding. Got the 3 of us (including our 1 year old baby) a really lovely sleep!
Also the property's proximity to the tram stop (it is just opposite to the hotel gates) makes it absolutely ideal for those who are traveling by a car but do not want to snake their car into the city center's narrow roads and traffic. The tram takes you right into the city center - via both Lille Europe and Lille Gare Flanders - and so the connectivity to the TGV is also there. The property also boasts a lovely spacious parking adjacent to it - and guess what it is free :) :)
So all in all - it was highly convenient, the staff extremely polite and helpful, bed was really soft, cosy and comfortable and breakfast incredibly filling. What more does a traveler really want?

Room Tip: I suppose Privilege Rooms have more of the sexy stuff like good Toiletries, finer linen on the beds, a Nespresso Machine etc.
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Aparna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 9 September 2017

Dear customer
Many thanks for your very complete return after your stay in our Hotel.
We hope to welcome you again !...
With our very best regards.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

I stopped at this hotel twice within ten days on the way to and returning from a holiday in Germany. the hotel has lots of secure parking places with security gates operating at night. The hotel is clean and modern and the staff were friendly. There is a tram stop just outside the hotel entrance which takes you in to lille centre (5 euro for a day ticket) the breakfast was varied and plentiful. On the return visit i booked a meal in the restaurant which was very nice and reasonably priced. Perfect hotel for a stop of on route to European destinations, nice and quiet and a good nights sleep, only 1hr 20min from Calais. Be careful with the online checkout system and check the bill before leaving.i had a slight problem with my bill from the restaurant the night before. The problem was rectified very quickly by the excellent duty manager.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank lurki0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 9 September 2017

Dear customer
Thank you for your comments after your stay in our Hotel.
We hope to welcome you again !...
Best regards.
Denis Pierrel
Directeur Pierrel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

...and a jump in quality, after staying at a couple of Novotels. On a Saturday night it seemed to be mostly empty. The hotel is located out of town, but has a large, free car park, and is only a few yards from a tram stop for the city centre (tickets from a rather confusing machine at the stop, where we weren't sure if we had bought the right ones for a return trip).

Our Privilege room was excellent. Lots of space, even with the child bed out. An espresso machine, robes and slippers, lots of toiletries, and a selection of free soft drinks in the fridge. Everything in excellent condition, with a very smart and spacious bathroom. There was no noise from adjoining rooms, and we got an excellent night's sleep.

All the staff we met were very friendly and helpful. The common areas of the hotel were well presented. There is a sauna, which my wife used.

Breakfast was good, with wide selection, but for the English taste rather lacking in hot, cooked items.

Beware of motorway closures around Lille (possibly just at weekends). So many junctions closed that it is easy to get into a TomTom perpetual loop!

We would definitely stay here again.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank WIKRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 2 September 2017

Dear customer,
Many thanks for your reply. We love it !...
With great pleasure to welcome you again for your next stay in our region.
Best regards from all staff of Mercure Lille Metropole.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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