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All reviews al fresco happy hour pool area on site esterel mountains take away great holiday lovely site st raphael agay beach south of france kids club crazy golf great facilities high season flip flops table tennis
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Reviewed 20 September 2017

Booked to stay as a family group of 20 for my parents 50th wedding anniversary,

We had a great holiday, but certain aspects of this site were a huge let down.

A 5* Site - Not a chance !

Pros:
Lovely area, beautiful scenery,
Pool area was very good.
Take Away - the two guys who ran this were life savers and the only staff on the whole site who are friendly

Eurocamp Staff: were good, but they admitted straight away how awkward the staff are and said they've had trouble with the all year ! Thanks a lot Eurocamp, something needs to be done

Cons:
The staff -

Reception : you are a total inconvenience to them, on booking we had to write out every persons name address, postcode, mobile number (20 people!) surely they had all this from Eurocamp. The don't smile, they don't laugh, they seemed to have a real problem with us for some reason.... I think they don't like the British

Shop - miserable lady who didn't even make eye contact with you and closes the shop when when feels like it

Bar Staff - The lady who runs the bar is rude, we were shouted at for trying to take take away food on to the bar terrace, it was cold at night, the restaurant would not serve us as a group of 20, we couldn't bbq and the court yard was cold and dark, but she refused to allow us to site in empty bar terrace to eat the take away food, A real unpleasant experience , turned into a full blown row and soured the evening. She told us we were rude and had to respect the rules, never mind that we'd spend a lot of money in the bar as a family and had a table full of drinks at the time.

Restaurant - Would serve us because we were too big a group, we had emailed to try and reserve a table but heard nothing, tried to book for Friday, Saturday, Sunday , Monday but they didn't want us in - really rude people.

Noise - Really surprised to read reviews about noise on the site, when we were there in September it was like a retirement home, we gathered around each others caravans , chatted and played some music, we tried to keep it down and made sure it was off at 11:00 - we got complaints all the time and a visit from the staff to tell us to be quiet.

Toilets in Pool Area - They were filthy twice for all day

On the whole we certainly would go back, we had a lovely holiday but thei was inspite of the staff , it felt hostile in the end

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank rod_hewitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

We've been here before and it keeps getting better. The swimming pools are amazing and probably why families come here. A little set back from the coast but that I'd on its favour as you don't get too much traffic. We'll be back.

Stayed: September 2017, travelled as a couple
1  Thank preic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

We spent 2 fantastic weeks at Esterel in August. Let me summarise the good points and then address some of the criticisms other reviewers have made:

Good: great pool complex which had some entertainment if you wanted (Aquagym etc) and kept the kids aged 6 & 9 busy on the slides etc.

Good: lovely setting and the pitches were not on top of each other, it was lovely and quiet most of the time.

Good: Alfresco reps Dave and Hillary, a real credit to their company. We had one issue (blocked drain) which was fixed quickly, our kids thought they were fab and always enjoyed chats with them.

Good: Animation team were excellent, the evening shows are not really our thing but they were available nightly.

Bad: Pool beds could be hard to come by if you don't play the game. We went down and reserved them when buying bread for breakfast, the rule of not reserving is not enforced so be aware and make sure u reserve.

Bad: White night is the highlight of the season, big show, special effects, lots of razzmatazz..... it was sadly very boring, watching grown men dancing with plastic horses must be an acquired taste!

The criticism of the surface by the pool is justified, it needs sorting for 2018.
We stayed with Alfresco so cannot comment on the brusque receptionist but can vouch for the animation team who were brilliant.
The shop was a little bit frustrating, one particular server always had enormous queues as they were so slow, the next day a different cashier would have no queue.

We rated this site as on a par with La Sirene so would return in the future.

Finally if Alfresco management read this please look after Dave and Hillary, they are great representatives of your brand.

Stayed: August 2017, travelled with family
1  Thank UK1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Al_Fresco_11, Customer Relations at Esterel Caravaning, responded to this reviewResponded 12 February 2018

Hello,

Thank you for taking the time to leave your review and your kind feedback.

We're very pleased to hear you enjoyed you holiday and the service provided by our team on site!

Kind Regards
The Al Fresco Holidays team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

Like many travellers, we have over the years stayed in caravan sites all over France and this for us unfortunately the first site we have packed up and left and glad to be away from.
The facilities are impressive, the sanitary blocks have a nice Greco-Roman theme. We concede that we are not the target customer, a couple, and as such less tolerant of some aspects of a site like Esterel. First impression was we booked a shanty town, no privacy between pitches, untidiness.
Site is on a gradient so each pitch, has a neighbouring overlooking pitch with untidy storage it's like living in a low income housing estate with a dozen sticks of bamboo separating the adjacent pitches
the number plate recognition not identifying our number at the barrier so I jumped out and waited to be seen by the reception assistant who, when free, said I couldn't park at the barrier, I said I wasn't parked .. I want to exit but she insisted I had to move. Next day The security guy asked us to move from where we had parked when we just filled the space a French car had left .. by then we had already had enough
The booming cabaret on Friday, my partner shoo-ing a dog away from curling one off on the pitch next to us .. the wifi? Non existent

Ok, 1000 happy customers and we are that one in a 1000 who left never to return but we are in today a lovely site in Orange and blissfully happy

Stayed: September 2017, travelled as a couple
2  Thank sinkplug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

Been to Esterel for several years and have always loved this site.

LOUD LOUD LOUD...although many people are moaning at the noise at Esterel they do not seem to be taking this seriously. The outside entertainment with very loud speakers starts at 9-30pm which firstly is too late as the children then cannot enjoy, secondly it is absolutely booming, and i mean booming!! it sounds like a disco out side the lodge/ caravan/ tent ,EVERY single night i must hasten to add. This goes on until past 12pm usually 12-30am and then the night club until 3am, as a family we believe this is just ridiculous, our children found it hard to sleep in all the noise and where therefore irritable the following days. Esterel tick every box for us and each year we hope and pray they take on what people are saying every year, unfortunately, they simply don't.
The place started small and friendly and in our opinion is losing its edge and becoming very commercial, cap Esterel another resort is just up the road, again another good resort and in the same area but have always kept with Esterel for its small and friendly environment, this is being lost year on year. ESTEREL LISTEN to these comments, many are saying the same that return to you every year!! YOU NEED TO LISTEN!!
EURO CAMP also need to ensure the lodge is clean, as it wasn't on arrival, this has never happened before.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
5  Thank Mr-k1ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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