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“Yummy Food, Staff Needs Major Improvement”

Nooch Asian Kitchen
Ranked #7 of 24 Restaurants in Ebikon
Price range: USD 10 - USD 30
Description: We are Nooch Noodlebars have been very popular in Asia for more than 200 years. Nooch means "Noodles mash". For 10 years, you have been receiving fresh noodle, rice and soup dishes as well as curries from Thailand, Vietnam, Japan, China and other Asian countries. Nooch brings the Asian street kitchen to Switzerland.
Restaurant details
Description: We are Nooch Noodlebars have been very popular in Asia for more than 200 years. Nooch means "Noodles mash". For 10 years, you have been receiving fresh noodle, rice and soup dishes as well as curries from Thailand, Vietnam, Japan, China and other Asian countries. Nooch brings the Asian street kitchen to Switzerland.
Reviewed 9 January 2018

I've visited this restaurant many times since it opened and was always impressed with the food.
The first two time we were served by a lovely, friendly and helpful young lady who unfortunately no longer seems to work at Nooch as I haven't seen her the last five or six times I've been there. Now unfortunately I am almost always served by unfriendly staff who seem very disconnected and uninterested in making the dining experience comfortable and welcome. Also the lady recognised me straight away the second time I came by. The male staff after seven or eight times doesn't welcome me back.
The last time I went I tried their all you can eat Sushi which costs quite a bit. The Sushi was basically yummy. When we wanted to return the ones we didn't like however and order more of the ones we did like (it is all you can eat after all) the staff got rather rude and said that they actually never serve more unless you've finished your plate!!! We felt like six year olds being told off by mum for not finishing the food. After they realised they hadn't told us this at the beginning they grudgingly let us send it back. I gave them direct feedback saying that this felt very strange to us especially as they served two pieces of each Sushi and after trying one you might realise that you don't like it. All you can eat for us means that it is an opportunity to try all different special kinds of foods without having to feel like you need to finish it all if you don't like it.
All in all I have to say that although the food is very good I do not know whether I will be going back as the staff is very unwelcoming and partially rude. This makes me very disappointed as the atmosphere of the room and the food quality is so good.

Date of visit: January 2018
    • Value
    • Service
    • Food
1  Thank cf00dl0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supportoffice , Marketingabteilung at Nooch Asian Kitchen, responded to this reviewResponded 11 January 2018
Google Translation

Hallo cf00dl0ver
Vielen Dank für deine Rückmeldung.
Es tut uns sehr leid, dass ihr zuletzt nicht zufrieden mit unserem Service wart.
Die Kritik leiten wir sehr gerne an unser Service-Team weiter und hoffen, wir dürfen euch bei einem erneuten Besuch positiv von unserer Servicequaliät überraschen.
Liebe Grüsse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (27)
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3 - 7 of 28 reviews

Reviewed 23 November 2017

Wonderful atmosphere, really creative decor. The staff were very friendly and even remembered my daughter who had been once before. Great to have such a nice place to go with friends outside the city. Love the free water station but the house ice tea was heavenly. Huge glass, icy cold and delicious.
We had the Dim Sum and I had been warned that the serves were small but we ordered a variety of diches to share and were well satisfied.
Can’t wait to go again and try some more!

Date of visit: November 2017
    • Value
    • Service
    • Food
1  Thank Corinne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017

Great and super friendly service
Lovely atmosphere and music
Deliciously cooked food
Quick service
Great choice of Asian style food
Love the dim sum, homemade ice tea and cheesecake

Date of visit: November 2017
    • Value
    • Service
    • Food
1  Thank cf00dl0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

I was there around the opening, but everything was already running fine. Dumplings were great, and let's say that the papaya salad was a bit small for the price. All around, a very pleasing meal.

Date of visit: November 2017
1  Thank montjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed today via mobile
Google Translation

Date of visit: January 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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