I've visited this restaurant many times since it opened and was always impressed with the food.
The first two time we were served by a lovely, friendly and helpful young lady who unfortunately no longer seems to work at Nooch as I haven't seen her the last five or six times I've been there. Now unfortunately I am almost always served by unfriendly staff who seem very disconnected and uninterested in making the dining experience comfortable and welcome. Also the lady recognised me straight away the second time I came by. The male staff after seven or eight times doesn't welcome me back.
The last time I went I tried their all you can eat Sushi which costs quite a bit. The Sushi was basically yummy. When we wanted to return the ones we didn't like however and order more of the ones we did like (it is all you can eat after all) the staff got rather rude and said that they actually never serve more unless you've finished your plate!!! We felt like six year olds being told off by mum for not finishing the food. After they realised they hadn't told us this at the beginning they grudgingly let us send it back. I gave them direct feedback saying that this felt very strange to us especially as they served two pieces of each Sushi and after trying one you might realise that you don't like it. All you can eat for us means that it is an opportunity to try all different special kinds of foods without having to feel like you need to finish it all if you don't like it.
All in all I have to say that although the food is very good I do not know whether I will be going back as the staff is very unwelcoming and partially rude. This makes me very disappointed as the atmosphere of the room and the food quality is so good.
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