This is my third time in a 5* hotel in Turkey and I must say this hotel is certainly does not deserve five stars. I would give it a very strong three, however due to the amazing emoloyees of this hotel, I'll give it a weak four.
The pool areas are very tidy and have plenty of sun beds, I've never used them personally as I prefer the sea.
Its about 3 minutes walk to the sandy beach; for the size of the hotel the beach is tiny and there is nowhere near enough sun beds for everyone to enjoy. To reserve yourself a sun bed on the beach you must come at 9 - 9:30 the latest, otherwise you will have no choice but to lay on the sand.
The hotel is full of Russian people and all staff speaks some Russian, I did not find them rude as most reviews say, in fact they were fun and friendly. As I went on my own, they often kept me company.
The food in the buffet is disgusting, there is no other word to describe it. Says a lot coming from me ad I am not a picky eater, I love all cuisines and chose Turkey as my holiday destination once again because of my love towards their awesome food! Huge disappointment. For 6 nights they had the same meat, marinated in the same, weirdly spicy marinade. On Thursday, when its fish night the fish was once again grilled in the same, horrible marinade as always. I also tried mixed sea food stew which was also very spicy while the calamari were bland and had no flavour whatsoever.
The snack bar is a place where a British person can find something to eat - fried chicken, chips, chicken nuggets, pizza. I enjoyed the pizza as its freshly made right in front of you. The short guy making it is also lovely, very friendly and lively. Nuggets had no real chicken in them and tasted a little like paper...
On a positive note, there is a tent next to the snack bar that is opened from 11 until 4 where a lady makes flat bread with a choice of toppings. If you will choose this hotel, give it a try!
I only went to one night of entertainment which was a karaoke night, it was good fun however if you don't understand Russian, I doubt you would have fun.
Housekeeping team were good and bad at the same time. The cleaning was good, they were always friendly and tried to chat even though I couldn't understand them. The bad was the fact that DO NOT DISTURB sign on the door was not respected once! I had it on three times, two of which I was in the room. The cleaners were knocking even though the sign was on - all I wanted to do is sleep and that's why the sign was on!!! Third time I went to the beach and did not want my room cleaned, I placed the sign on however the room was still cleaned and the change that I had on the table was taken... which also pissed me off a lot as this was a tip for someone else. Real shocking!
Minibar joke - it was supposed to be replenished daily, however during 7 nights stay it was only done once...
I must point out two lovely guys who always kept me smiling and made this holiday enjoyable..Mustafa always stopped for a friendly chat whenever I was in the snack bar or fancy bar. He was always positive and indeed very handsome :) Beytullah was a funny guy and made excellent Pina Coladas. Thank you :)
Reception team were always helpful and nice, apart from the check out experience. I came to drop off my bag and hand in the keys two hours before check out time as I wanted to relax and have a few beers before my spa treatment. The lady at reception took off my 'all inclusive' bracelet and informed me that I no longer can have alcoholic drinks but can still have the rest. When I said that I want my bracelet back as I am still entitled to have it, she repeated 'oh you can still eat, just no alcohol. I checked you out on the system and there is nothing I can do. Go to guest relations if you want'. First of all it's ridiculous, secondly that's rude and definitely not a five star customer service!!!
Guest relations told me the same thing which at that point made me furious and quite literally shaking from anger! I've paid for my holiday from the 7th until the 14th however only arrived to the hotel on the 8th therefore trying to take away my bracelet at 10am on the 14th seems extremely unfair! Of course I got the bracelet back and I understand that there are certain 'procedures' in place but its not good enough of explanation!
The hotel itself is lacking of attention to detail, there are random holes in the walls, bits on the headboard missing, rips in the curtains, most of the locks in the toilets throughout the hotel are barely working / loose etc
If you do choose this hotel, you must just take it easy and ignore the faults trying to relax. I did and had a relaxing holiday but will not be back.
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- Also Known As:
- Alaiye Resort And Spa Hotel
- Alaiye Hotel Alanya