I’m not a complainer by nature and would rather not review at all if I can’t be positive . My wife and I have been going to Menorca for nearly 25 years . We love the island and it’s people and consider many local bar and restaurant owners friends .
We stayed a night last week at the hotel in extraordinary circumstances,with much of the island having been hit with a powercut lasting days . The hotel bar and restaurant had the benefit of emergency generators unlike many other restaurants in mercadal that night and was extra busy and we’d have forgiven all manner of issues with service . The restaurant staff were pleasant and rushed off their feet . My wife and kids main courses arrived 15 minutes before mine . Not something I would dream of complaining about given the pressure the staff - and indeed kitchen staff were under . I had ordered the shoulder of lamb - as had the Englishman on the table next to us, and mine arrived when his did . The lamb looked lovely , however it was cold having not been reheated adequately. Nor was that of the chap on the next table . Apart from the fact that this dish needs to be steaming hot and melt in the mouth ,and being cold was fibrous and unpleasant , it just wasn’t safe to eat . I left most of mine but wasn’t surprised that the chap next door didn’t feel like he should be paying for his and had politely complained , at which point the bill generator ,who I took to be the owner as he’d referred to the dish being his grandmother’s recipe , became absolutely unacceptably rude and offensive , point blank refused to do anything for the chap and his bill or indeed offer any kind of alternative other than to pay the full amount . He clearly had a very good command of English but wasn’t interested in listening . I was asked by the chap on the next table to recount the fact my own lamb was cold and I got a mouthful as well so when I got my bill I just paid up and resolved to write this review . We won’t be back . Shame as the staff there were clearly embarrassed by his behaviour and had all been lovely . He must have made excellent money that night , with full occupancy in hotel and restaurant. I’m prepared to accept he may have been under stress but I’ve never experienced such unpleasant customer service .
On a positive note the hotel family room B&B not badly priced, was quite narrow but was nicely appointed and clean , breakfast was decent and the swimming pool area had sauna and jacuzzi and was covered . Had the man next to us and me ordered steak our experiences and this review might have been entirely different!