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AU$190
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Len W
Paynesville, Australia

A Hidden Gem, do yourself a favour.

4.0 of 5 bubblesReviewed 2 June 2023
I'm sure many potential holiday makers have driven past Norwood House Receptions and either not noticed it, or considered it a reception venue only. That is their loss. Behind the reception area is a motel block respendant with collonade along the front making an impressive first impression. Don't get me wrong, some maintenance work needs to be done but the bones of the facility are all good, and the new owners know what needs to be done. Inside however the room was excellent, with a king bed and a king single, the most comfortable since my favoured Sheraton Hotel beds. The room was spotless and the price affordable. Special mention must go to the manager, Laurie, who went out of his way to ensure we had everything we needed. Important after day surgery at a nearby private hospital. Opt for one of his home cooked breakfasts for a special treat. We randomly chose to stay here due to its convenient location, close to all that Mornington offers. Our random choice turned out to be first prize in the lucky dip. We look forward to returning in coming months and to see the new owners plans develop into fruition.
Date of stay: June 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Navi Singh, Owner at Norwood House Receptions & Accommodation, responded to this review
Responded 2 June 2023
This "Hidden Gem" as you put it, is made all the better when guests like yourselves enjoy and appreciate our efforts and our passion. It was our pleasure to be your hosts and we wish you speedy recovery. We look forward to your next visit and we welcome all of your comments and advice. Blessings and thank you, Laurie & Navi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 90 reviews
Reviewed 18 December 2022

Stayed for a night. Have to say it was very clean and the bed was comfy (I love a firm bed…others may not) Most disappointed with this place, which really needs a good upgrade. Looks great in the photos but reality is a bit different. Bathroom was so tiny I had to turn sideways to get past the sink to the toilet! Although it had dispensers of shampoo, conditioner and soap, there were no lotions and no shower cap. Furnished with a mix of cheap flat pack furniture. Considering the price, and where it’s located…I would have expected higher quality.

Date of stay: December 2022
    • Location
    • Cleanliness
    • Service
Thank 1Belinda1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2021

Lovely place, beautifully decorated but food was very average.
first the canapes - stall go to the same people all the time leaving other with nothing. train them to mingle in different directions. the reception centre looked lovely but the food was disappointing. main of beef which was stringly and grisly or chicken which was way too large for a polite serving. the sweets of chocolate cake which was too rich for anyone at my table to eat or some roulade of indescribable content. no one quite knew what is was. service was good for experience pretty average.

Date of stay: June 2021
    • Cleanliness
    • Service
Thank Lorna L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2021 via mobile

I just checked in today. The hotel entrance was not bad compared to 3 stars hotel.

The room was very disappointed, you feel that you are staying in unorganised room with unmatched furniture.

The room is not that expected clean. The floor looks horrible and the furniture is disaster.

I do not recommend it even if you will stay for free.

Finally, the hotel dies not worth the price at all.

Date of stay: January 2021
Trip type: Travelled with family
Thank Meshooo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2020 via mobile

The drive into the facility promised great things to come. The reception by Ida was fantastic as she was really friendly and informative.
I was booked for the “honeymoon suite” although I was by myself and long-married but the idea of a suite was terrific.
The suite was okay but needs work. Paint peeling on the stairs was a sign of things to come. The curtains are great but very hard to move, so either hot or early morning light! I have not seen a rotary dial on a microwave for about 40 years so suggest that a new one might be a good idea, even though it worked.
A suggestion for lighting-makeup, especially in the honeymoon suite is generally applied under good lighting- please fix!

The Bed was amazing, thank you for 2 great nights sleep.
If you stay during the week, do no expect that either the bar or the restaurant to be open so travel with what you need .

Date of stay: January 2020
Trip type: Travelled on business
1  Thank Robyn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
krisbuzz, Manager at Norwood House Receptions & Accommodation, responded to this reviewResponded 5 February 2020

Thanks for your review. We are really glad you enjoyed your 2 day break with us.
We work hard - and will continue to do so - to ensure the high standards are maintained.
Regards, Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2020

I'm not generally a picky person but I was disappointed with this overnight stay. Aside from the price was at the high end of local motels, the quality of the room was disappointing. I booked a 'King bedroom with spa' - the four poster bed was only a queen size. Seems we were upgraded! it is on the ground floor with another room above. Those folk played music until midnight and the noise of them walking around came through like a stampeding herd!
Aside from that the toilet seat was loose, the sofa bed/couch in the small sitting room, was too uncomfortable to sit on, cobwebs abound, fittings missing and the room is located next to the busy highway. Bed was firm.

Room tip: Insist on a room at the back of the property,they are straightforward rooms
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank gja50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
krisbuzz, Manager at Norwood House Receptions & Accommodation, responded to this reviewResponded 19 January 2020

We regret that you were disappointed with your stay, as most would have been avoided by contacting us. A call to the Night Manager for instance - would have put an end to any disturbances from other guests. Our Receptionist upgraded you, at no extra charge, to the Romantic Spa Suite, which given your very mature age, was probably not the best idea - but you then declined the offer, to be accommodated in the original room you booked. We assisted you to log into our free WiFi which you used next morning to post this review. We respond & take action with matters raised in every review - and whilst you say you are not a picky person - we found little or no substance in anything else. We wish you well with your travels elsewhere. If you have any problems with any of your future stays - always contact the accommodation-provider - they work very hard in an effort to make your stay, as enjoyable as possible.
Good Luck!, Christopher

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