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“Great meal”

Cuisine[s] Michel Troisgros
Ranked #35 of 10,603 Restaurants in Shinjuku
Certificate of Excellence
Price range: USD 133 - USD 222
Cuisines: French
More restaurant details
Restaurant details
Good for: Romantic, Groups, Child-friendly
Dining options: Reservations
Neighbourhood: Shinjuku
Reviewed 26 October 2017 via mobile

We stayed at the Hyatt a few times but this was our first time dining at this restaurant.

We did lunch but had the dinner menu (wanted to try the specials like Pigeon, scampi etc) instead as we were fully booked with other eating engagements.

We had 2 glasses of drinks n ordered a half bottle of wine to complement the 3hrs meal on a typhoon alert day (Typhoon Lan).

Overall, nice dining place and food quality was good. Agree that the westerner mgr ( Maitre D) was a bit aloof but then again it did not really matter as I am the guest and he is just another worker to me. The rest of the local staff were fantastic and spoke good English. One even took the time to google translate the French food terms to English to me.

One thing we learn while dining in France, always tell the wait staff your preferences and always be ready to defend if you cannot complete your dish (complements and complaints are always reflected in how much u like or clear the dish).

Food is a very subjective thing and the style and substance may not suit everyone because everyone judgement is different. Of course, there will be some dishes that are superb (roast Pigeon) over the others (sea bass with 3 kinds of parprika sauces was a tad overwhelming).

The dinner menu is a very heavy meal and you will not go hungry that’s for sure.

As hotel guests, we had a 10% discount. The total bill was about 67,000y very reasonable by our standards compared to where we come from.

The reason for the 4 star rating vs 5 stars - service could be improve eg. the western mgr, (Maître D) could be more welcoming to give guests a relax environment and not be too ‘stuffy’, the table could be clear of bread crumbs more often, water/wine could be refresh more often.

Give yourself a treat and there are many menu options to choose.

Thank michaelc679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 131 reviews

Reviewed 1 October 2017

I visited Cuisines Michel Troisgros in July, 2017. It's located in the basement of Hyatt hotel in Nishi-Shinjuku. It serves great lunch, with great service and atmosphere. I used it for business and it's perfect.

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2  Thank 950kt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

Tokyo is probably one of the best place in the world to sample superb food and great service. I have the chance to go to to top restaurants in Tokyo on a very regular basis and was expecting Michel Troisgros to deliver, however it was a true disappointment both in terms of food and service.

The portions here are very small and often focusing on the form rather that the content. The amuse-bouche were small and tasteless and so was the rest of dishes. Was the chef on holidays? Who could have cooked such poor food in a Michelin star restaurant.

The main was one of the worst dish I have ever tasted, the fish was completely raw, chewy and cold, and so was the sauce. It was just bad cooking with bad taste.

Seeing that I did not finish my dish the arrogant French manager inquired about the reason and mentioned that it was the first day of their new menu, he however did not apologize nor made any gesture towards this.

It seems that it is ok at TroisGros that a customer can't eat a dish because of its bad quality and do nothing about it, not even an apology.

You would have better service and better food anywhere else in Tokyo.

I would recommend to avoid this restaurant at all cost and explore all the Tokyo culinary gems. Leave this restaurant and its manager keep their arrogant and disrespectful approach to customers they are not worth your money nor your time.

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4  Thank STEFAN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2017

Excellent food and service , very much 2 stars Michelin. As a group we tried the chefs special set menu and was not disappointed at all.

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1  Thank tjacsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

I have never been to a two star restaurant so when we stayed at this hotel- this seemed the perfect choice. The service was outstanding. The food was artistic and delicious. My only let down was the main course- pigeon- which we found onderwhelming. The rest of the evening was fantastic.

Yes, it's pricey. But if you want to experience this French Asian fusion - go for it!

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Thank Triangletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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