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“Tokyo, Hiroshima, Kyoto, Kanazawa and Togura. What an amazing experience !”
Review of Japan Custom Tours

Japan Custom Tours
Ranked #11 of 36 Tours in Shinjuku
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: From Tokyo day tours, day trips and multi-day tours across Japan, we specialize in delivering custom tours for small groups (10 max) or private excursions.
Reviewed 6 April 2018

My first contact was with Patrick and he was excellent. Patrick was so helpful and prompt with email replies before we even commited to a tour. First class service.
Our actual tour was conducted by Koji and Wendy and they were excellent as well. They were very friendly, knowledgeable, prepared to be flexible with our schedule and gave our small tour group and awesome experience and introduction to Japan.
Once our tour group was assigned to Wendy and Koji, Wendy provided terrific email contact ahead of our holiday.
My husband and I travelled with 2 close friends and 2 other lovely ladies.
We found out that JCT are even thoughtful and mindful in matching up suitable people together for the tours.
Tour groups are very small which is awesome and what appealed us. They also keep in touch constantly ahead of the tour with updates and great general info to help you prepare.
JCT suggested travelling with a small suitcase and all our group followed this advice and did not regret this decision. You need to be responsible for transporting your own luggage and we were all well aware of this fact before travelling, so prepared.
Most of our travel was by train and occasionally by taxi getting to various tourist spots.
JCT pre-arranges all accommodation and train travel and are excellent in navigating the tour group around. All tickets into the tourist places we visited were covered in the tour cost and handled directly by Koji or Wendy as well.
There is a lot of walking involved (including up and down stairs) so you need a reasonable level of fitness and agility to manage this.
Read their website and communicate with them to obtain info.
I can highly recommend this company for so many reasons.
Thank you JCT. What an awesome trio !!

Thank mrobbins58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 25 reviews

Reviewed 4 April 2018 via mobile

Patrick, Koji, and Wendy were amazing right from the outset.
They were prompt, courteous, and very responsive.
We knew right from the get-go that this small group tour of 6 was perfect for us.
They knew what we wanted and delivered in spades, such that we had the best imaginable Japanese experience...and they even delivered the best display of Sakura one could ask for.
Forget the big tour companies...if you are relatively fit and can handle your own suitcase then go with Japan Custom Tours...you won’t regret it !!!!

Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

We are very grateful to Patrick for his quick response to questions even when we had not yet engaged his services.

Travelling with family and friends is always not easy and when looking at the JR and Shinkansen systems one can be intimidated

Patrick has helped us with our various ticketing needs remotely and he’s truly a person of integrity and we appreciate his advance assistance and would happily recommend him and his company.

Hopefully we will meet him in person on our trip end of March

Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JapanCustomTours, Owner at Japan Custom Tours, responded to this reviewResponded 13 March 2018

Hi Mark, happy to be of help and sorting out a solution to your train ticket needs.

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Reviewed 8 December 2017

We were looking for a comfortable, hassle-free way to get a sense of Japan and these two weeks did not disappoint. Patrick looked after us all the way through, adjusting things to meet our energy levels and interests. We saw so many things we would have missed had we been travelling independently. His fluency with the transport systems was impressive as was his wide-ranging knowledge of things Japanese. He had arranged quality accommodation throughout including two ryokans with memorable meals.
If Japan is not on your bucket list then you should put it there, move it towards the top and then use these guys!

Thank DocJon_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JapanCustomTours, Owner at Japan Custom Tours, responded to this reviewResponded 13 March 2018

DocJon - it was our pleasure to show you around and provide an overview of Japan. Two weeks is a good length to cover many of the facets that make Japan a fascinating and intriguing place to experience. And showing off the bits that so many people might otherwise miss, that is one of the things that we like to do for our guests.

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Reviewed 17 November 2017

Following a five days by ourselves in Tokyo (including Typhoon Lan), we met up with Patrick and set off by rail to Takayama. Great train trip, with impressive mountain scenes and many hydro electricity generating facilities.
Takayama overnight accommodation was fine.
Next morning, Patrick took us on a very interesting walking tour, before heading off to Kanazawa. A great day with very fine accommodation overnight.
Next day off to Kyoto,
Patrick's knowledge of the rail system, railway stations (where the escalators rise and fall!) made traveling with our medium wheeled cases far less traumatic for a couple of 77 year old (relatively fit) Australian tourists. Patrick excelled in his management of all our rail and subway travel!
Kyoto railway station is most impressive (and new). Our hotel was close by and despite undergoing renovations, proved very comfortable.
A further talent of Patrick's, lay in his knowledge of local eateries. One of which was on the 7 floor of a shopping mall. Doubt that we'd have ever found several without his guidance. Interesting and very tasty food!
Patrick's arranging of a fine Japanese whisky tasting during half-price Happy Hour in our hotel was the highlight of my 78th.
Two standouts; the Inari Fushimi Shinto shrine (10,000 Torii gates) in Kyoto and a visit the following day to Nara. Passing showers did not detract from the visit.
All in all an excellent 6 day 5 night mini tour closing with a Shinansen trip back to Shinagawa, then onto Narita airport to return to Perth, Western Australia.

1  Thank Graeme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JapanCustomTours, Owner at Japan Custom Tours, responded to this reviewResponded 21 November 2017

Graeme and Wendy, it was a real pleasure to show you a slice of Japan. We did a lot in a short trip. With the "whiskey tasting" i was able to share my knowledge of fine Japanese whiskies with someone that really appreciated it and it was a fitting occassion (I priced some of them today at a store I know - we got a bargain!! A really serious discount). Retracing some of our tour steps currently and still remebering your tour fondly. Thank you.

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