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bluesky166
Brisbane, Australia

Great location, terrible service

2.0 of 5 bubblesReviewed 6 Jan 2013
My husband and I stayed for 5 nights in December 2012. When we arrived the room was dirty with something smudged all over the windows. The staff were rude and not helpful at all to the point that when we left at 5:30am and asked the staff to call a taxi for us they refused and told us to find one on the street. The room is decent enough the bathroom though is old and dingy and there is barely any light for the bathroom. It's a pity the service is so poor because it is in a perfect location.
Date of stay: December 2012
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviewed 26 December 2012

Good value for money (140USD/night), great location, 2 min (walking) from Okubo station, easy connection from Shinjuku or a good 15 min walking distance from Shinjuku station.

A couple of interesting sights are just near by. Amazing views from the Metropolitan Government Building. Shinjuku is a sight in itself. Harajuku is just a 5 min JR (overland metro) drive away, with one of the major parks and shrines as an attraction. Also good for strolling around shopping Japanese brands etc.

Room: clean, spacey and overall good facilities, including amazing views.

Food: breakfast buffet is rather minimalistic. Deserves no more then 3 star. But it's easy to get something tasty and fast just outside the hotel.

So, worth staying here, because everything what is considerably cheaper is going to be very tiny.

Room tip: ask for a room with good views. the higher up the better I suppose. Rooms are located in the 13th floor and further up.
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Isti79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2012

On paper this hotel is excellent. Modern, good location, views of the city and complimentary breakfast. Some comments:

1. The staff are not particularly friendly or welcoming. There are about 12 floors of serviced apartments, perhaps this is why it doesn't really "feel" like a hotel in which you are a valued guest? The decor and atmosphere is pretty sterile.

2. The "breakfast" was astonishing in its lack of choice. It's almost not worth getting out of bed for a few paltry pieces of toast and a grim coffee served in a soulless cafeteria. Would rather they just knock the 300 yen (or whatever they charge any non-guests insane enough to pay) off the room rate and send us to the acceptable Italian restaurant just around the corner.

3. We stayed 2 nights: on Day 1 the room was cleaned at 5pm (even though we were out of the room at 10am). I thought this should have been done earlier - by 5pm I wanted to be back in the hotel for a mong-out, shower and to get ready for evening pursuits. Minor, but since there is absolutely nothing to do in the hotel, was just loitering outside the room for 40 minutes whilst they cleaned it.

4. View was OK, weather was rather poor so unlike all the other reviewers I didn't catch a glimpse of Mt. Fuji.

5. Room was decent/modern, though bathroom was dated, cheap and the bath leaked.

Would not stay again for these reasons.

Room tip: Ask for the highest possible room, as we did, but they may just smirk at you and shove you on the 13th (which is the first floor of hotel rooms).
Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ollie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2012

Situated in the Shinjuku district. Ideally located for train & bus. Was on one of the higher floors so had wonderful view over Tokyo. One morning had great view of Mount Fuji. Hotel is very clean. Our room was perfect. Had been told rooms were smaller in Tokyo but ours was fine. Reception staff were very friendly and helpful. Their English is limited but far better than my Japanese ! Had no problem communicating. We got a free 'continental style' breakfast. Coffee, orange juice and pastries. Adequate. Free wi-fi in reception area. Safe in room. No complaints whatsoever.
We had been worried about getting from Narita Airport to the hotel. Taxi's are very very expensive. Cheapest way is by train but would mean a bit of humping cases around. Luckily we shared the flight over with a Japanese chap who told us the best way and it certainly was :-
In the Arrivals Hall there is the 'Friendly Airport Limousine' counter. Here you book a coach to Shinjuku Station. Cost 2000 yen. Just outside the door is their coach stop with very friendly staff who take your suitcases and you wait for the coach. They seem to be very frequent, every half hour i think. Takes about 1 hour 15 minutes to Shinjuku Station, which is the last stop. Here you could walk to the hotel as their web site suggests. 20 to 30 minute walk. However it only cost 800 yen to get a taxi from where the Coach stop is to the hotel, takes 15 minutes. Returning to the airport is just the reverse but book your tickets from their office next to the coach stop where you were dropped off at Shinjuku station. Best to book a day in advance. Cost is 3000 yen to the airport. Cheaper coming from the airport for some reason.

Room tip: A room facing Mt Fuji !
Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scorpionsholidays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2012

One of the best hotels to stay in when travelling to Tokyo. The Hotel is location one station away from Shinjuku station and only takes 5 minutes on the train. 15 minutes walk to Shinjuku station but a very enjoyable walk. The rooms are giant compared to most other hotel rooms in Japan and very modern and comfortable.

Date of stay: August 2012
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jarrad C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2012

We stayed in this hotel for 6 nights. Found a good deal for JPY11,000 per night on a Deluxe Room with bkfast included. We made this booking 6 weeks prior to our arrival. Book it in advance to avoid disappointment. Cancellation policy is 48 hours.

Room - This is 3-star hotel, so have your expectations low. We actually enjoyed it very much. The room was equipped with what we needed. Heater and aircon was OK, we didn't use the TV, no English channels. No WI-FI in the room, so bring your own LAN cable or rent a pocket WI-FI at the airport if you can. Bathroom was good too, shower was excellent with strong water pressure, standard toiletries ie shampoo, conditioner, shower gel, toothbrush, toothpaste, razor. Housekeeping came only twice during our 7-day stay. Fridge, microwave, coffee, tea and cooking utensils came with the room. Feather pillows and the bed was a bit hard for us.

Hotel location - It's 5 minutes walking distance to Okubo JR station and 8-10 minutes walking distance to Shin-Okubo JR station. There is an Italian Rest next to the hotel, open from 11am to 2am. Tesco Express Supermarket is next to the hotel. Very safe and nice neibourhood. I was told that Okubo is like a mini-Korean town. Couldn't tell the difference between Japs and Koreans. They all looked the same to me.

Hotel - Nice building. Hotel security is enforced after 8pm. You need to go thru 2 doors with your access card. Hotel staff are not friendly and they don't smile at you but they are very helpful if you need any assistance. They all speak English but talk to them slowly. We needed to store some food in their freezer and they helped us with our request without a problem. They even helped us with 2 local phone calls.

Breakfast - Our breakfast was included in our room rate. A total dissapointment. They only served tea/coffee. Croissants and some bread. There was also some cereal with a choice of plain yogurt and strawberry sauce. We went down only once during our entire stay.

Room view - Request city view and high floor when you do your booking. You may see Mt Fuji from your room.

We will definitely book this hotel next time we are in Tokyo.

Room tip: Request high floor, city view and non smoking rooms
Date of stay: November 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jadechick21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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