We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,023)
Filter reviews
2,023 results
Traveller rating
1,028
756
160
41
38
Traveller type
Time of year
LanguageAll languages
More languages
1,028
756
160
41
38
Show reviews that mention
All reviews the executive lounge shibuya station top floor corner room star hotel minute walk mt fuji business hotel excellent hotel city view amazing views park hyatt spacious room lost in translation tokyo standards japanese standards location is great
Filter
Updating list...
127 - 132 of 2,023 reviews
Reviewed 15 January 2018

The room was spacious among Tokyo Hotels. the staffs speak english very well and definitely very helpful.
We love the location, its 5 minutes walking distance to Shibuya Station and it has confectionary store in 2nd floor. so it is absolutely very convenient.

Thanks for all the staffs for being kind to our children. they said all the staffs are very kind.

see you soon, definitely will come back

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank hillwanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 16 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you and your children again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

We stayed in a Japanese suite which was fantastic. They provide a cell phone free of charge with google maps e t c. Breakfast is very good, although coffee service is very slow for some reason - we stayed 3 nights and every morning was the same. Also wifi is free but extremely slow. Lobby, room or lounge all the same!

Room tip: The Japanese suite is fantastic, worth the premium.
Date of stay: January 2018
Trip type: Travelled with family
Thank murremeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience. We apologize for coffee service at the restaurant for breakfast. We will report to the manager to improve.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

My family stayed at the Cerulean Tower over Christmas of 2017, and it was a wonderful choice. The rooms are serene and quiet, with beautiful views of the city. The staff is extremely helpful, and the breakfast buffet is a treat! It was an ideal home base for exploring this amazing city, with many attractions nearby and others a convenient subway or taxi ride away. There is a very large pool for lap swim, too. I highly recommend this hotel!

Room tip: Ask for a view of Mt Fuji -- also means a sunset view
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kathryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

I have tried other hotels in Tokyo and the Cerulean is the best for many reasons.
The Location in Shibuya is so central, you can’t get better than that. Price so reasonable for a 5 stars hotel. The staff is great, room very large, view beautiful, facilities in the bathroom, they think of everything. The lobby is always busy, the cafe is quiet, the patisserie is fantastic!

Date of stay: January 2018
Trip type: Travelled on business
Thank Fiona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

This hotel is perfectly located - very close to Shibuya station and shopping. Rooms are great, clean with great views. Only complaint is that check in was slow as rooms were not ready. Really good value and bar has amazing views to end the day.

Date of stay: January 2018
Trip type: Travelled with family
Thank pgloehr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 19 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We apologize to take long time for your check in. We reported to the manager to improve.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews