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Cerulean Tower Tokyu Hotel
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Reviews (1,927)
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All reviewsthe executive loungeshibuya stationsky view roomtop floorcorner roomstar hotelmt fujiminute walkbusiness hotelcity viewexcellent hotelpark hyattspacious roomlost in translationtokyo standardsjapanese standardsfamous shibuya crossing
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63 - 68 of 1,927 reviews
Reviewed 13 January 2018

My family stayed at the Cerulean Tower over Christmas of 2017, and it was a wonderful choice. The rooms are serene and quiet, with beautiful views of the city. The staff is extremely helpful, and the breakfast buffet is a treat! It was an ideal home base for exploring this amazing city, with many attractions nearby and others a convenient subway or taxi ride away. There is a very large pool for lap swim, too. I highly recommend this hotel!

Room Tip: Ask for a view of Mt Fuji -- also means a sunset view
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kathryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

I have tried other hotels in Tokyo and the Cerulean is the best for many reasons.
The Location in Shibuya is so central, you can’t get better than that. Price so reasonable for a 5 stars hotel. The staff is great, room very large, view beautiful, facilities in the bathroom, they think of everything. The lobby is always busy, the cafe is quiet, the patisserie is fantastic!

Stayed: January 2018, travelled on business
Thank Fiona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

This hotel is perfectly located - very close to Shibuya station and shopping. Rooms are great, clean with great views. Only complaint is that check in was slow as rooms were not ready. Really good value and bar has amazing views to end the day.

Stayed: January 2018, travelled with family
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 19 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We apologize to take long time for your check in. We reported to the manager to improve.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

We stayed at the Cerulean tower for a week and the experience was just perfect!
The location is great, the front desk staff and concierge very kind and helpful.
Our room was large, comfortable and with a great Fuji Mountain View.
The breakfast and room service are a bit pricy but the rest was outstanding.
Oh and of course the phone we received in the room for data use - WOW! Super helpful.

Stayed: January 2018, travelled as a couple
Thank Hottiekottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 11 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

This hotel was in a prime location in walking distance to Shibuya Train Station, and the famous Shibuya crossing. We stayed on the 23rd floor and had beautiful views of the mountains and the city! The room was very clean, spacious, and the bed was comfortable. The bathroom was well supplied with toiletries in case you forgot your toothbrush! I took one star off because on the day of our check-in our rooms were not available earlier as promised. We checked in our bags and wandered the city until check-in time. We would have preferred to check-in earlier as we were tired from our flights. Also, one of the rooms smelled like smoke even though it was supposed to be a non-smoking room :(

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank carrla623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeruleanTowerTokyu, Customer Relations at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 10 January 2018

Dear the guest,

Thank you for staying at the Cerulean Tower Tokyu Hotel for this time.
We would be greatly appreciated to write such a generous and richly detailed account of your experience. We will aim to better service to get one more star for next your stay.
We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo.
Sincerely yours,
Customer Relations/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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