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“Everything is well done but always missing the last piece”

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Sheraton Miyako Hotel Tokyo
Ranked #25 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed 1 October 2017

Stayed at the executive (Club) floor. The renewed lounge is very comfortable with all day drinks and food which is much better than what most other Sheraton's Club lounge offer. Continental breakfast has many choices, but lacking a Japanese menu. Tea time has plenty of food offerings. Evening menu is also plenty making it almost a buffet. But the quality of wine is of question (Woodbridge by Mondavi. Really? At least have something that is drinkable. I felt like being in an Economy class.)

Formerly being a Miyako hotel, the facility is old but renewed and kept up quite well. It is much better than your usual Sheraton in that sense. But old-ness does creep up in some areas. The gym and pool has a "Showa" era atmosphere. Perhaps this is the next place that deserves a do-over.

Club concierge is OK, but won't let you check in or check out. Not sure what else they are there to do. Something is always missing in this hotel to not make it perfect.

Parking is not ample, and is extremely inconvenient if you park at B1 level since there are no elevator access. You'll have to stop by at the front entrance which will be inefficient if you are travelling alone or the front entrance is congested.

Shower and bath are all working fine. Japanese standards are kept so it is well above average in international standards. But shampoo and amenities are standard Sheraton. I didn't like to see the same questionable quality products that you see at cheap Sheratons in other countries used here at this hotel that charge at least twice as much.

Overall, if you can book a Club room at a bargain, it will be very hard to beat considering what other major brand hotels charge in Tokyo. But you will have to consider the location and difficulty of access to metro and other transportation means. Yes it is peaceful and quiet, but that is because you are away from any transportation hub.

Even "missing last pieces", I will still choose this hotel if it keeps up having the special SPG offers.

Room Tip: Club floor is located on a low (2nd) floor, so forget the view.
See more room tips
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank fakeis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 7 October 2017

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1,651 reviews

Reviewed 30 September 2017 via mobile

Great staff who were very helpful. Fabulous suite. Bed was indeed heavenly.

Location is a bit out of the way but easy enough walk to nearest train. Not much around hotel tho in immediate vicinity so for evening entertainment out of hotel it was a bit of a trek.

Stayed: September 2017, travelled on business
Thank Kiwiabroad2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 3 October 2017

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

We enjoyed a very pleasant 2-night stay with clean comfy room, very helpful staff, good WiFi, and a few nice touches like a free morning paper. The health club is excellent but free access is apparently based on status in the SPG loyalty program. We were a bit surprised that they don't seem to offer a breakfast buffet.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Giljay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 26 September 2017

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

This Sheraton is underwhelming when you drive up to it and inside it has a certain retro feel to it. However, on closer inspection, this is a sound Sheraton offering. We were lucky to be given recently renovated rooms which although small were well appointed. We also had access to the new Club lounge which was well serviced with ample food and drink until 1030pm. My only criticism would be that the lounge serving staff were very slow in clearing away dishes. The couple siting next to us sat in front of their empty beer cans and dirty plates almost all evening which is pretty terrible. I was very grateful for the hotel giving lounge access to my mother-in-law who was on the same booking at us. This made a lot of difference and is not be assumed in Japan.

Stayed: September 2017, travelled with family
Thank Smatty68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 26 September 2017

Thank you very much for your comments regarding your stay at the Sheraton Miyako Hotel Tokyo.
We sincerely apologize for your disappointing experience of Club lounge.
I have shared your comments with relevant departments for improvement.
We appreciate your feedback as it allows us to make the necessary changes in the service we provide.
Your patronage and loyalty are greatly appreciated and I hope that you will be able to grant us another opportunity in hosting you.

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Reviewed 16 September 2017

Decent, mostly corporate clientele hotel is located in quite area, far from the centre but easily accessible by metro.

There isn't much around it, so be ready to travel for any occasion. Hotel is nicely decorated and feels fresh. Who doesn't feel feel fresh, is the staff.

Long time i didn't come across so unfriendly and almost rude receptionist. And not just only on time.
That also applies for restaurant staff, they just happily jump around wealthy local business men than a foreign visitors.
Room is average but comfy enough, there also a "nuclear bunker" style dirty swimming pool and a gym.
For detailed review and tons of photos visit my travel blog travellerczech.com

  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank travellerczech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 17 September 2017

Dear travellerczech San

Thank you for many pictures and feedback in your blog.
In response to your comments, we will train our staff to perform better in order our guests to feel valued.
Also, we have come to realized that our health club needs updating to keep up with the trend.
Anyway, we will make improvement to serve you better in your next visit.
We look forward to having you in the near future.

Sheraton Miyako Hotel Tokyo
Assistant Manager


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Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Minato
#17 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
Price Range: $217 - $927 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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