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“Perfect place to Stay when in Tokyo.”

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Sheraton Miyako Hotel Tokyo
Ranked #23 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed 11 September 2017

I have travel a lot and have been staying at many properties worldwide, but would like to put it on record that Sheraton Miyako is a class apart in terms of its service and professional hospitality. I am quite impressed with their level of detailing in house keeping, Club Lounge and at the Concierge.
I am currently staying at the property for 7 Days and would always like to come back here.

Room Tip: Take the Club Rooms
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  • Stayed: September 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Rajreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 13 September 2017

Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo.
We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and this will motivate us all to keep up the good performance.
Thank you very much for your comments and we look forward to welcoming you back.

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33 - 37 of 1,651 reviews

Reviewed 10 September 2017 via mobile

This was my second return back to Tokyo. This hotel was a great place to stay. The room was comfortable and clean. I liked the heated toilet. The staff was beyond impeccable. The white glove service was impressive. There's a shuttle to the train station--easy access to all parts of Tokyo. I would definitely stay here again.

Stayed: September 2017, travelled with family
Thank Hardrocker8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 13 September 2017

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

just what you'd want. nice room, amazing amenities, great service and good location. enjoyed my stay. seriously amazing amenities tho. and tons of them. we also had a crib for the baby and it looked sturdy and safe

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 7 September 2017

Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo.
We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and this will motivate us all to keep up the good performance.
Thank you very much for your comments and we look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

I've been staying at the Sheraton Miyako for over 20 years. I don't think the furnishings or much as changed in that time. It continues to degrade. There was no ironing board in the closet. No robes. When I asked for an iron and board it was some sort of child's ironing set. The health club is a joke. It's clear that the owners don't want to make an investment in this property.

On the bright side, the staff is friendly and the breakfast is very good. Unfortunately there isn't much choice in Starwood hotels in Tokyo so this may be your only choice.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 6 September 2017

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Miyako Hotel Tokyo.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for furnishings and equipment. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Tokyo.
Sheraton Miyako Hotel Tokyo
Takashi Tsukada
t-tsukada@miyokohotels.ne.jp

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Reviewed 4 September 2017

The hotel was average, however had the luxury of being upgraded to a Corner Room, therefore the room was slightly larger. The front desk service was rather lacking, communication in English was slightly difficult. I have to give a special mention to the bellboy, Irisawa, his service was excellent, in all my travels and hotels i have visited, he was the best Bellboy and left the greatest of impressions. Not only was he kind enough to deliver our luggage up to the room, he even took off the luggage covers, hanged them nicely and also thoughtfully put one of the luggage on the stand for easy access.

Room Tip: Please emphasize on non-smoking rooms.
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Tim0thy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded 5 September 2017

Thank you for your feedback to us.
First of all, we are very sorry for casusing you frastration at the front desk due to our lack of English communication skills.
Next, we are very delighted to have your comment on Mr. Irisawa, our bellboy.
We recoginze that he is very helpful to all guests and has high spirit to hotel business.
We will commend him for the good service extended to you.
Again, we are happy to have your feedback and will continue to make efforts to serve you better.

Sincerely yours,

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Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Minato
#17 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
Price Range: $216 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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