I stayed here for one night on one of the dreaded Haneda to Narita overnight layover. Compared to a Narita hotel, this was both more convenient (easier to get from Haneda to Shinagawa Station at 23:15 pm than to Narita) and cheaper after you consider the obscenely expensive night-time taxi ride to Narita. The front desk staff attitude was just what I needed after a tiring day of travel; warm and professional but laid-back as well. The room and hotel itself felt a bit dated but it was at least comfortable and the Internet wasn't fussy. I had a smoking room, and I was happy to see some robust matches provided rather than some flimsy paper or toothpick-like things. My only complaint is that there is no in-room iron, I really like to iron my own clothes without having to call for an iron. The coffeemaker/kettle contraption also didn't have a convenient place to plug it in, but I found a somewhat less obvious place for it.
Nothing really stood out about this hotel to me but that's almost a good thing! It's a very unoffensive hotel with unbeatable price in Tokyo among the Western hotel chains. That and the proximity to Meguro/Shinagawa Station would lead me to expect that a lot of business/leisure travellers alike come here. I will definitely consider the Sheraton Miyako on my next visit to Tokyo.More