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All reviews steam room meguro station a popular wedding venue spa bath japanese onsen wedding banquet beautiful hotel western beds japanese bathroom japanese style close walk mt fuji shuttle bus cherry blossoms the hotel offers yamanote line the air conditioning
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Reviewed 15 August 2018 via mobile

Staying at the Gajoen is like sleeping at a 5 star Japanese museum. It is loaded for the senses with beautiful art, antiqities, gardens, and beatiful would be brides in Kimono planning their wedding at this gorgeous location. It really felt we were in a fashion or cinema photo shoot for the traditional elegance of Japan. There are only 60 rooms and you feel very special staying here, and are treated like royalty. The rooms are luxurious and large with huge bathroom. Ours had a steam sauna. We staying in a family style Japanese and Western room with our two teenage children on big tatami and futon beds, and western beds for my wife and I. It was a great night to spend together as a family. The price is a good value and costs no more than getting two separate rooms for 4 at some other not nearly as nice or memorable hotel. The breakfast included was also really special and much higher end and diverse than any we had tried in Tokyo. Lastly, the Meguro train station is a short 5 minute walk so it is easy to connect to the great train system and explore Toyko.

Stayed: August 2018, travelled with family
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテル雅叙園東京, 支配人 at Hotel Gajoen Tokyo, responded to this reviewResponded 17 August 2018

Dear Eric H,

Thank you for your recent stay with us and taking time to give us your feedback posted on TripAdvisor. I am glad to know that you and your family had a great time with us and you specifically liked our location, service and restaurant. We look forward to welcoming you back to our hotel in the future. Once again, thank you very much. 
Sincerely,

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Reviewed 4 August 2018

My family and I stayed here for four days at the end of a long rustic trip in Asia. When I booked this hotel I didn't realize ahead of time how much of a luxury it'd be -- I just wanted something "nice" on the Yamanote line and a little bit out of the frenzy. This place fit the criteria perfectly. The rooms are beyond well appointed and super comfortable, the staff is as professional as they come, and the breakfast is the executive lounge is the best -- so good! Be prepared for all out formality -- it's 100%. Also be prepared for a steep walk up and down the hill from/to Meguro station. There's a Seven Eleven really close to the hotel for late night snacks and supplies. Consider venturing into the neighborhood adjacent the hotel (away from the Meguro station area) -- there are some great non touristy restaurants (as in bring your Google translator, you'll need it!). We had some billing issues with the hotel, to which we came to an agreeable solution but note it was their website (where I booked directly) and was quoted one price but asked for something much more when I arrived. I don't see this as a theme in the reviews so I consider it an anomaly.

  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank rumbeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2018

This is an absolutely beautiful Hotel located in Meguro, Tokyo. Although you're located a little outside some of the main tourist areas like Shibuya and Ginza, Meguro is still a busy area with lots of shops and restaurants and you'll easily locate great places to eat within 3 mins walk. There's a shuttle to Meguro Station but it's a short walk through the Arco Building to get there - 5 mins.
The rooms are beautifully appointed with a Japanese feel and modern conveniences. We chose the Western-style executive room and it was ideal for a family with three children, which proved very hard to find in Tokyo. There are large wooden doors separating the 2 sleeping areas, one with a large sitting area including dining table and 2 single beds, and the other with 2 x double beds and a smaller sitting area - so the room could actually comfortably sleep 6. Automated sheer blinds and blackout curtains. There's a large separate walk-in-robe which can fit a large suitcase and your shoes and hanging clothes - helps to keep suitcases out of the thoroughfare, although with three large cases and 5 travellers we found we had a good bench for the 2nd case but had to leave the 3rd one open on the floor.
There is a fabulous bathroom with natural pink marble, a steam room, a great bath and the usual state-of-the-art Japanese toilet. There is also a separate powder-room which is so helpful when travelling with teenagers.
The service is impeccable and very formal, with staff standing to greet you when you enter and exit the reception area. There is a beautiful and calm library with complimentary non-alcoholic drinks and design books in English. The executive lounge is also the breakfast area and it is beautifully furnished with lots of space between the tables, a lovely calm atmosphere and views across the city. The food is delicious and breakfast (Western and Japanese-style with a chef there to cook you eggs, omelette or fish on demand) is on until 11am which is great for lazy sleep-ins and not feeling rushed. It also prevents the 9-10am rush you get at the St Regis.
This Hotel is part of the Small Luxury Hotels of the World and it feels very intimate and personal. I loved being in Meguro as I felt like it was such a calm atmosphere and a break from the hustle and bustle of the busier suburbs of Tokyo. If you like to walk or run you are 1 min from the River and wonderful tracks along the river for an early morning jog or walk. I was so surprised to see tiny little children walking to school along this path on their own - a sight you don't see in Australian cities anymore, sadly...
The gardens in the hotel are stunning with an internal and external stream with Koi and a beautiful waterfall - it feels like you've stepped into nature and you immediately feel more relaxed when you enter the hotel doors - it's a sanctuary within busy Tokyo.
No gym or pool, but plenty of outside easily-accessed space for exercise. If you're an Anytime member there's a branch 5 mins walk away. There's also a laundromat located about 10 mins walk along the river - important for longer stays. Easy to use but take lots of 100 yen coins as there's no change machine and the local shops are sick of laundromat customers asking for change :) .

Room Tip: Western-style Executive room could comfortably sleep 6 without a fold-out bed
  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank jhunter753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテル雅叙園東京, 支配人 at Hotel Gajoen Tokyo, responded to this reviewResponded 9 July 2018

Daer jhunter
Thank you for your recent stay with us and taking time to write comments about your experience with us. We are delighted to learn that you had a pleasant stay and were satisfied with the hotel’s service. Your inspiring comments are much appreciated, and we are thrilled that we were able to contribute in making your trip to Tokyo an enjoyable one. We look forward to the pleasure of welcoming you back to the hotel for another memorable stay. Yours sincerely, 

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Reviewed 16 June 2018 via mobile

Where do I begin? This hotel is outstanding!!!! We visited this hotel with my family the service from when we arrived until we left was just perfect the hotel room was very nice clean and spacious we had a executive suite which also had breakfast including which was great and had a beautiful view of mont Fuji the hotel is more of a boutique feel amazing restaurant overall just perfect the free shuttle to the train station made it very easy to get around I would like to thank all the staff at this hotel for making us feel very welcome I will be recommending everyone I know to visit this hotel and we definitely will come back again

Stayed: June 2018, travelled with family
Thank U9377OFmichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテル雅叙園東京, 支配人 at Hotel Gajoen Tokyo, responded to this reviewResponded 3 July 2018

Dear Mr/Ms Michaels

Thank you very much for your kind review. We are delighted that you had a great stay. It is indeed the little things that make a difference and we are glad that you noticed our attention to detail. We would be very much looking forward to welcoming you back in the near future.

Sincerely,

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Reviewed 1 June 2018 via mobile

As others have noted, the rooms are huge - and comfortable - with a beautiful and soothing view. Friendly staff. I wasn't sure if the master bath was a bit outdated or just the Japanese style. (Red bathtub (jacuzzi) and gold colored fixtures, plus only one sink.) Otherwise, the room was well appointed. It's quite a long (though interesting and attractive) walk from the building entrance, which isn't actually the hotel lobby (this can - and did - create some confusion when our guide picked us up.) As we knew when we booked the hotel, it's not centrally located, but for a 3 night stay that wasn't a big inconvenience. Breakfast was decent but not as good as other hotels of this quality.

Stayed: June 2018, travelled as a couple
Thank Wendelfarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテル雅叙園東京, 支配人 at Hotel Gajoen Tokyo, responded to this reviewResponded 3 July 2018

Dear Wendelfarb

Thank you for staying at Hotel GajoenTokyo this time.
Thank you for your feedback and comments.
We take seriously the greetings I received and aim to be a hotel that I can always select from customers. In Hotel Gajoen Tokyo, we will review our management policy and continue to make further improvements and efforts.
The staff will be waiting for your next stay again next time.

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