We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Professionalism is the key”
4 of 5 bubbles Review of The Westin Tokyo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Tokyo, Japan
Level Contributor
255 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Professionalism is the key”
4 of 5 bubbles Reviewed 15 December 2011

I often organize meetings and large symposiums at this hotel. When it comes to events, you really need professionals you can rely on. At this hote you will surely find them. I've stayed here several times and have really nothing to complain about, on the contrary I can only recomend it. The overall interior is classic european and some might find it a bit outdated, nevertheless the staff here - speaking of the "international section" - is really focused and well prepared. Surely an Austrian GM is an asset for this hotel. I never stayed privately, so I cannot judge from the point of view of taking a vacation or so, but if you have a "gig" going, surely "go" for it here.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luigi_Fino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuko K, e-commerce coordinator Marketing, Sales and Marketing The Westin Tokyo at The Westin Tokyo, responded to this review, 29 December 2011
May we sincerely thank you for your stay and choosing the Westin Tokyo for your important conferences and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Taking detail to a different level and understanding our guests is our priority. Please come and visit us soon again. And of course, please try to stay with us on your holidays, too. Your words have been received with much gratitude.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,674 reviews from our community

Traveller rating
    874
    595
    138
    40
    27
See reviews for
321
458
153
469
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kansas City, Missouri
Level Contributor
220 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 14 December 2011

Our first few days in Japan (first time) were based at the Westin Tokyo. It was a great experience! Checkin was quite smooth. The gentleman who checked us in worked with us several times as our party arrived on different days and we had some special requests for rooms. The rooms were sizable, beautiful, clean, and relaxing. Room service (food and maid service) was outstanding. Breakfast was included with our rooms and it was a wonderful mixture of Japanese, Chinese, European, and American food choices. The concierge was quite helpful and was quite capable with his English speech. The hotel is across the street from an exceptional shopping mall/experience. It is also within reasonable walking distance (much of it on covered moving walk ways) of a train/subway station. We were on a preferred floor and the lounge food and drinks were excellent as well. The service in the lounge was top notch. Overall, I would stay there again in a heartbeat (would make my reservations sooner to enhance my choices for rooms/rates).

Room Tip: Weekdays versus weekends. This is particularly true on weekends when there are traditional Japanese...
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WillMyWifeGetSick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SC
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 11 December 2011

I have been staying this hotel several times for the last 10 years with my husband when I visited Tokyo. It was expensive hotel at the time.

However, one of my friends in Tokyo found the great deal on the travel website. It was more than 50% off from published price. We had a great girls-night-out weekend at the Executive floor with all amenities and services.

The executive floor guests are free to use the executive lounge, which is the BIG plus. We enjoyed afternoon coffee with pretty good sweets.
If you stay during the weekend, you can eat full buffet-breakfast at the Terrace (Western style buffet) or Mai (Japanese style buffet) on Sundays.

The service was gracious and thoughtful, not too friendly, not too casual. We enjoyed our weekend very much.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanaSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 3 December 2011

Before thowing stones at this property, I must say I have been staying there several times a year for the las 10 years!
I use to enjoy thé service at this hotel, and the fact it is away from the hustle and bustle.

But the rooms, despite being clean, are very dated and do not match the prices any more! Window blinds are old style, the beds are not heavenly any more, the bathrooms and their pink ceramic tiles are so sad, etc etc
On top of that, food and beverages keep insanely increasing every year. 20 euros for a salmon plater consisting of ONE slice of salmon????

On top of this, as a Starwood platinum member, I NEVER got any kind of recognition! Never a room upgrade, never a small extra amenity on arrival, Nothing!
I am staying there at the moment and have another booking for next weekend that I am going to cancel immediately and head to the Peninsula.

Stay away from this hotel, they do not care at all about your business.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuko K, e-commerce coordinator Marketing, Sales and Marketing The Westin Tokyo at The Westin Tokyo, responded to this review, 7 December 2011
Thank you for your stay and for taking the time to post a review. We are deeply disappointed in not being able to accommodate you with a true Westin Tokyo stay. We have the highest guest satisfaction ratings of any Westin Hotel worldwide and I would like to sincerely apologize for not being able to give you that same impression. We take all feedback very seriously and please rest assured that we will use your feedback constructively and incorporate it overall improvement. We truly hope that we will be given another chance for you to experience a truly and rightful pleasant stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 2 December 2011

We spent 6 nights at the Westin a couple of weeks ago. My husband was there for business and I was tagging along. The location is good for getting around to various places. The walk to the Ebisu Metro station is quite some distance (~9 minutes) with the JR being much closer (~5 min). Being on the Yamanote line you can get to pretty much anywhere with ease.

Our room on the executive floor was very spacious albeit a little tired. The place was spotlessly clean as one would come to expect of any top end hotel in Japan. The happy hour at the executive lounge is a great perk for paying a little extra as there is a large selection of spirits/beers/wines and canapes (between 5pm and 7pm from memory). The staff are attentive and very helpful. You can rent a bike for either 2000 yen for 3 hours or 3000 yen for a whole day if you are up to exploring the city on wheels.

There is a Mitsukoshi department store across the road and an underground food court, but other than that, you need to walk and explore a little to get more eating options. The area is not that lively at night, so other than those couple of minor things, this was a pretty good stay.

Room Tip: Ask for a room with a view of Mt Fuji
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendyyy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Meguro
Shinjuku
Hilton Tokyo
Hilton Tokyo
#3 of 81 in Shinjuku
4.5 of 5 bubbles 4,076 reviews
Shibuya / Harajuku / Ebisu
Cerulean Tower Tokyu Hotel
Odaiba / Shiodome / Shinbashi
Park Hotel Tokyo
Park Hotel Tokyo
#6 of 108 in Minato
4.5 of 5 bubbles 2,998 reviews
Show Prices
Show Prices
Show Prices
Shinjuku
Hyatt Regency Tokyo
Hyatt Regency Tokyo
#6 of 81 in Shinjuku
4.0 of 5 bubbles 2,733 reviews
Shibuya / Harajuku / Ebisu
Shibuya Excel Hotel Tokyu
Odaiba / Shiodome / Shinbashi
Conrad Tokyo
Conrad Tokyo
#1 of 108 in Minato
4.5 of 5 bubbles 2,757 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price range (per night): $355 - $602
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia APAC, Wotif.com, Hooroo Pty Ltd, JAPANiCAN, lastminute.com.au, Ctrip TA, Agoda, Rakuten, TripOnline SA, Evoline ltd and HotelQuickly so you can book your The Westin Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing