Having chosen to walk from the Japanrail station to the hotel, we weren't entirely sure we'd found the Mandarin Oriental, until we rounded a corner and saw the sign. Walking towards the doors of the hotel, a porter rushed towards us and took our cases, while another member of staff greeted us. As we walked, he asked my surname, and without looking at any notes, confirmed my first name. I know it's a small thing, but it immediately makes you feel like they're making an effort. We were escorted to the lift, and up to the reception/lobby floor. The porter had obviously called up to reception when we went to the lifts, because when we arrived in the lobby, they had my paperwork waiting on the reception desk ready for my signature. They also presented me with some concert tickets I'd ordered ahead. Superb.
We booked a Mandarin Deluxe room, which was vast. The corridors to the rooms are arranged in such a way that you feel you're actually in quite private wings of a smaller hotel. It's another small detail that adds to the comfort of your stay.
The room was immaculate, and every item in it felt very high quality. Even the slippers were the best hotel slippers I've ever used, and the bathroom accessories (including a surprisingly good hair brush) were excellent. Items were replaced on a daily basis, so almost as soon as we unwrapped a brush from its little Mandarin Oriental bag, we'd find another one in the bathroom. Also in the bathroom, you would find an almost unbeatable walk-in shower, a huge, fast-filling bath and a top-end Toto toilet, complete with an "extra deodorising" button.
Another notable feature in the room was the massive flat-screen television, and its extremely impressive array of entertainment options. These included internet radio, meaning we could ditch the dubbed international news channels, and listen to our favourite BBC 6Music shows. The bed was supremely comfortable, and the air-conditioning was quiet and effective. We weren't fortunate enough to see the top of Fuji during our stay, due to cloud, but you would have an uninterrupted view on a clearer day. The only criticism I would have of the room is the lack of drawers; there were none in which to store clothing. Perhaps they're not used to people staying for extended periods, but we had to improvise using the Kimono box and the top shelf of the wardrobe (not suitable for someone under 6ft tall, I'd suggest). Free wireless broadband access was very useful, though, and the in-room safe comfortably accommodated my 15" laptop, cameras, documents, etc.
The hotel isn't in the most convenient of locations, if you're in Tokyo for fun. It's about 25 minutes on the tube to the bright lights of Shibuya, 10-15 minutes to Ginza and Akihabara, and at least half an hour to Shinjuku. However, because it's on top of a tube station, most of these places are reached very easily. Shinjuku's a little awkward, as you have to change line a couple of times, or walk to a different station. But Shibuya and Ginza are directly accessible, and Akihabara isn't far from a direct station. We enjoyed being slightly out of the madder parts of Tokyo, knowing that it was easy to go in to the more exciting areas. It was a short walk over to the Imperial Palace and its peaceful grounds and nearby high-end shopping.
The hotel bar was expensive but stylish, with a view over the city towards Fuji san. We ate in the restaurant on the lobby level once for dinner and every day for breakfast. Dinner was rather nice, but unspectacular. Breakfast was wonderful - everything you could want, and all sorts of eggs cooked to order. Also, room service was delicious and well presented.
Staff at the hotel were unfailingly polite and helpful. We had a couple of problems with our automatic curtains/drapes, and the housekeeping manager was disproportionately but endearingly apologetic, and did his best to sort things out swiftly. It was hardly a problem...we just had to draw the curtains by hand for one night. The concierge was also very helpful.
We stayed here for 6 nights, and loved every one. Tokyo is a fascinating city, with so much to do. And this has to be one of the world's finest hotels, within easy reach of some of the world's finest shopping and entertainment. If we go back to Tokyo, I don't think we'd consider staying anywhere else. We've stayed in quite a few good hotels around the world, but this one takes first prize. So far...
- Official Description (provided by the hotel):
- Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more less
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- Also Known As:
- Mandarin Oriental, Tokyo Hotel Chuo
- Mandarin Oriental Hotel Tokyo
- Mandarin Oriental Chuo
- Mandarin Tokyo
- Chuo Mandarin Oriental
- Mandarin Oriental, Tokyo Japan