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Reviewed 19 March 2018

The hotel is beautiful and modern with impeccably gracious service. Our family of 4 stayed e nights in adjoining rooms that were very large and very comfortable. All furniture fittings and bath looked brand new and of the highest quality. The breakfast buffet is wonderful. We loved visiting the beautiful shrine immediately adjacent to the hotel and it was very well located for our excursions (there’s even a metro/stop entrance directly on the lower level). My only note is that families with younger children might find the quiet elegance of the hotel a bit “too quiet.” And might be better suited elsewhere.

Stayed: March 2018, travelled with family
Thank Orangegrovetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Manager at The Capitol Hotel Tokyu, responded to this reviewResponded 1 April 2018

Dear Orangegrovetraveller,

Thank you very much for your review. We contacted our top management regarding families with younger children as all our guests are important to us and all are welcome. We hopefully will be able to show some improvement during your next visit.

Regards,

Richard Gouy
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018

Our welcome at the Capitol Hotel was a great one. One of the staff members showed us our room and explained everything we needed. The Concierge was able to assist me with all the information I need and book appointments and dinner reservations when required. The room was super clean and rather spacious. The only strange thing I didn't like was that I had to pay around $30 to use the pool/spa facilities, after spending so much for a 5 star hotel, I find it silly for charging extra to use those facilities. Otherwise highly recommend this hotel, especially for business or first time visits to Tokyo.

Room Tip: Most rooms in this hotel are good, just ensure you ask for non smoking if you don't smoke and away from the elevator.
  • Stayed: March 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Manager at The Capitol Hotel Tokyu, responded to this reviewResponded 1 April 2018

Dear Paul A,

Thank you very much for taking the time to write us a review on TripAdvisor. Please be advise our pool and fitness are free of charge for our staying guests. However, a small extra charge of JPY 2,160 apply for usage of the locker room as those are not a public area. Thank you in advance for your kind comprehension.

We are looking forward to welcome you again soon for your next visit in our city.

Regards,

Richard Gouy
Duty Manager

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Reviewed 18 March 2018 via mobile

This is my first review....I stayed 5 Nights wonderful Room On the 29th floor..Stay very nice it’s a high quality hotel as you would expect in the centre of Tokyo.. last day I knock a pillow on the floor and found some blood on back of the pillow checked another there was some on there also not as much.. Was really took back this does not happen in Japan..Took it up with the duty manager Gouy [--]could tell as soon as I started discussing it with him..he wanted no part of being responsible..Arrogant is a hard word but not in this case..Talking to a Frenchman in Japan about quality doesn’t work..they just clearly do not understand Japanese standards...Maybe he is New in the hotel business.. as compensation I was offered a late checkout..Really!!!
If I was Japanese I would have not been having to talk to him they would never accept his arrogance... And they would have been correctly compensated...
Mr Hiroki [--]assistant Chief of Housekeeping came to talk to me to apologise nice guy doing what the Frenchman could not.

Stayed: March 2018, travelled on business
1  Thank GarryPlummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoichi F, マネージャー at The Capitol Hotel Tokyu, responded to this reviewResponded 2 April 2018

Dear Garry Plimmer

Thank you very much for taking the time to write a review about your recent stay at The Capitol Hotel Tokyu.,
Your feedback is extremely important to us and we will share and discuss about your comment to improve this in the future.
We will be looking forward to welcome you again soon.

Yoichi Furusawa
The Capitol Hotel Tokyu
Assistant Manager

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Reviewed 11 March 2018 via mobile

Excellent lodgings for our 5 night stay with our 5 month old baby - a comfortable, modern luxurious room and bathroom. To echo other reviewers' comments - clean and really well maintained property. Fantastic service level throughout the hotel (concierge, bell service, housekeeping). We were fortunate to have been given a free upgrade to a premier room, which accorded us a (much appreciated) larger room and bathroom. The bathroom deserves special mention - largest we've seen in a Tokyo hotel, with a double basin, a bath tub that's separate from a shower and a rain shower area! The hotel room came with all the amenities expected of a 5-star hotel. The heated indoor swimming pool on the 15th floor was great for laps. Dined once for dinner at Suiren (the hotel's Japanese restaurant), as it was raining heavily outside - excellent sushi set and bento box set, and delicious black bean ice cream. Chose to stay here as the area is a lot quieter (than where we have stayed in the past eg Cerulean in Shibuya), as we have baby in tow this round -- and the access to subway lines in the basement was perfect for us - as it rained quite a bit during our stay, hence convenient for us to get around with baby via underground access. Airport bus drops off and picks up from this hotel. Highly recommend!

Stayed: March 2018, travelled with family
Thank Li-the-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Manager at The Capitol Hotel Tokyu, responded to this reviewResponded 13 March 2018

Dear Li-the-traveller,

Thank you very much for taking the time to write us a review. We provided a copy of your review to our Japanese restaurant Manager. We are looking into ways to attract as many foreigner guest as possible to experience the Japanese cuisine. The heavy rain may or may not have been intentional.

We are looking forward to welcome you and your family again soon.

Regards,

Richard Gouy
Duty Manager

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Reviewed 8 March 2018 via mobile

Very convenient for some of the business district, everything you would expect of Japanese efficiency and cleanliness, and superbly decadent multi functional loos with (inter alia...) heated seats. Loved it. Views quite nice too.

Stayed: January 2018, travelled on business
Thank macnamarajl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, Manager at The Capitol Hotel Tokyu, responded to this reviewResponded 13 March 2018

Dear macnamarajl,

Thank you very much for your review. As incredible as it may sound, our bathrooms are actually very standard in Japan. The bidet, heated seat, etc. are all standard features we can find even in private households here.

We are looking forward to welcome you again soon for your next trip in Japan.

Regards,

Richard Gouy
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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