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Reviews (1,639)
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Reviewed 29 October 2015

Excellent hotel located close to Tokyo station. Very helpful and extremely polite staff. The restaurants were a little pricey but the overall experience was first class. The location meant that it was easy to take the bullet train to Kyoto.


  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
3  Thank CDAV576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this reviewResponded 4 November 2015

Dear CDAV576,

Thank you for staying at Shangri-La Hotel, Tokyo and taking your time to give us a positive review.
We are delighted to hear that our location and staff service met your expectation.

Thank you again and we hope to welcome you back soon.

Jens Moesker
General Manager

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Reviewed 26 October 2015

Perfect stay. Great service, great room great location. Concierge was extremely helpful.Would stay again. Price is reasonable compared to other options. Location is very convenient right nect to the tokyo station

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank JF T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this reviewResponded 28 October 2015

Dear JF T,

Thank you very much for staying with us at Shangri-La Hotel, Tokyo and for sharing your positive review on Tripadvisor.

We are delighted to hear that our room and service met your expectations. Moreover we are glad that you were able to take advantage of our convenient location close to the Tokyo Station.

We very much look forward to welcoming you soon again.

Jens Moesker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2015

This is one of my favorite and plush hotels, when i can afford it, which is rarely. Everything is immaculate with large rooms, a massive bed, all mod cons and appointments and super service. Its tough to fault it, though it rates a 4.5/5 on the fluffy towel index - they could be a bit bigger, but then again I am not a small man. The location, whilst a pain to find, is super, with walking access to 100s of restaurants, bars and the Imperial Palace.

I will be back - when my CC can cope.

In this case - you get what you pay for - excellence.

  • Stayed: October 2015, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank ScrumBumJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this reviewResponded 28 October 2015

Dear ScrumBumJakarta,

Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your feedback on Tripadvisor.

We are delighted to hear that our room and service met your expectations and that you were able to take advantage of our location next to the Tokyo station.

Your feedback is importatnt as it helps us to understand how we can improve our hotel and restaurants.

We are looking forward to welcoming you again.

Jens Moesker
General Manager

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Reviewed 23 October 2015

Truly a five star plus experience..in this case the cost of a five star is worth it. The hotel does all of the little things right..I have been to hotels all over the world ...and this ranks as one of the best experiences.. They do all of the little things right.. Highly recommended if you want a high end hotel experience..from the airport pickup to the drop at the bullet train platform.. They exceeded expectations..the food was top notch , concierge was knowledgeable, and staff friendly

  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this reviewResponded 28 October 2015

Dear Jim M,

Thank you very much for staying with us at Shangri-La Hotel, Tokyo and sharing your review on Tripadvisor.

We are delighted to hear that our hotel and services including Meet & Greet met your expectations.
And thank you also for your kind words about our colleagues.

We very much look forward to welcoming you again.

Jens Moesker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2015 via mobile

I stayed at the Shangri-La for three nights during my recent trip to Japan. The service was excellent and the staff extremely well-trained and helpful. The concierge stayed an hour extra after his night shift was over just to help me plan my last day in Tokyo. The morning concierge also spent almost an hour helping me plan my day sightseeing in Tokyo and walked me to the train in Tokyo station so I could catch my train to Kyoto on time. On my last day in Tokyo, A staff member helped me with my luggage and walked me directly to the train through the very confusing Tokyo station. I would have definitely missed my train if not for her assistance. The dining experience was exceptional with the staff making special accommodations for my dietary restrictions. I highly recommend this hotel for anyone who wants to be treated well and experience exceptional Japanese hospitality in a luxury setting.

Stayed: October 2015, travelled solo
3  Thank Rivkah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-Owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this reviewResponded 26 October 2015

Dear Rivkah E,

Thank you very much for staying with us and for sharing your feedback in such great detail.

We are so delighted to hear that you enjoyed your stay in Japan.
Also, thank you for your positive and kind feedback about our colleagues.

We very much look forward to welcoming you again soon.

Jens Moesker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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