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1 - 6 of 328 reviews
Reviewed 22 January 2017

We spent a week in a quaint chalet , very well equipped, very well heated , very comfortable beds ,plenty of storage space . Pillows and covers are provided, they can provide you sheets and towels for an extra . We preferred to bring ours as we drove and had space in our car .
The young team Beatrice , Sana, Sam , Marie Venise are all very kind and professional . They will attend to any need you may have with great benevolence . The station itself has some facilies like a few restaurant, a bar , a Sherpa ( grocery store with fresh squeezed orange juice ) post office with an atm machine ; a bakery with excellent bread . Le Vieux chalet is run by a very kind lady . It goes from fresh croissants to delicious cheese for raclette to ski apparel rentals . The plateau has great trails that can go as far as Aillon le Jeune, (about 5 hours of skiing ) . The inside pool is also very pleasant after a long day of skiing .

Nous avons passé une semaine dans un adorable chalet . Très bien meublé, très confortable, très bonne literie , beaucoup de rangements .Couette couverture et oreillers vous sont procurés, pour les draps et serviettes il faut compter un service extra . La jeune équipe , Beatrice , Sana, Sam et Marie Venise sont à l'ecoute et vous acceuillent tres chaleureusement . Vous pouvez compter sur leur porfessionalisme . La station a des facilités comme un Sherpa , une boulangerie, un bar , restaurants, poste ... Le vieux chalet tenu par une adorable dame vous fournira en lait frais (sur commande) delicieux fromage à raclette, confitures.... et location d'équipement pour ski .
La piscine intérieure du complexe est très bien entretenue .

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rana t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de Berger, responded to this reviewResponded 2 September 2017

Thank you so much for your lovely comments, Rana.

I am so glad you enjoyed your stay with us and hope to see you back soon!

Regards
Ginny

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

We wanted to spend our Christmas in the mountains, so we chose le feclaz madame vacances.
Friendly receptionists and nice swimming pool (except the floor was really dirty). Very convenient location, however the two floor Appartment is a real nightmare when we had the neighbors upstairs from the third day of our stay!
We can hear people walking and the isolation between the floor is very bad! The night before our departure, the neighbors came back at 1 am and continued to speak outside !!
We needed to shout at them to make them be quiet !
My suggestion is not to accept ground floor !!
However enjoy the wonderful environment !

Stayed: December 2016, travelled with family
1  Thank Huangbessie75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de Berger, responded to this reviewResponded 2 September 2017

Thank you for your comments.

First, thank you so much for your mention about the friendly staff, they work so hard and it is great to see this acknowledged.

I am so sorry about the noise you experienced from the neighbors, this is something that is hard for us to control but, if alerted, reception are able to ask them to kindly keep the noise to a minimum especially at night!

Regards
Ginny

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Reviewed 5 January 2017

I went to France in December 2016 with my family. This was a very nice self serve chalet. The facilities were good. The reason why I didn't give five stars was because you need to pay for the TV and WiFi. The WiFi was quite slow. But everything else was great

Room Tip: Choose 10B good views
  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Edizo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de Berger, responded to this reviewResponded 2 September 2017

Thanks for your review Edizo.

I am very glad you enjoyed your stay with us.

Not everyone wishes to use the TV and wifi in their apartments so we prefer to give the lowest possible price with any extra services on top, at a small price. This keeps everyone happy!

Regards
Ginny

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Reviewed 2 September 2016 via mobile

Beware if you go they'll make you pay for everything as an extra.
Extra for bedding, towels, tv... and an extra charge as soon as you arrive! The towels they make you pay for are only 1 towel per person, with no hand towels. So if you can bring your own! You pay for the bedding but have to do the beds yourself on arrival so again you might as well bring you own if you're able to. To wash them you have to go in the village where there's a laudrette (but often shut). The kitchen isn't well equipped. There's no proper sofa to sit on in the living room and certainly not big enough for the number of person it's suppose to cater for. The pictures they show on their website are photos of the reception which make you believe it's a lot bigger than it really is!! Very poor storage in the bedrooms. Staff not friendly. Also beware they ask you to clean up the chalet after you've left but have no cleaning tools or products. They charged us without having telling us after we'd left saying we hadn't cleaned it and when I rang to ask them why they'd taken money from our account they were shut for the season! We finally managed to get our money back thanks to photos we'd took before we'd left clearly showing the place immaculate, the floor mopped and the bins empty.
On the positive.... Nice view. Good indoor swimming pool.

Stayed: September 2016, travelled with family
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de Berger, responded to this reviewResponded 20 September 2017

Thank you for your review Barbara, they are very important to us as we like to get it right for our clients.

Yes you are right that linen, towels etc are not included in the price of the accommodation. This is a very common practice in France as the French prefer the lowest possible price with optional extra services at an additional charge. You can also rent cleaning products from the reception, if you do not want to bring these with you, at a small charge.

Your comments that the kitchen is very strange for me to hear... Feedback from clients show that they believe the kitchen to be very well-equipt so I am sorry that you thought otherwise.

Sorry about the mix up with the deposit but I am very glad you were able to get it back quickly when you got in touch with our head office.

So far this year clients satisfaction rates have been very high with clients rating the chalets as great value for money.

Regards
Ginny

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Reviewed 11 August 2016

Pleasant chalet and friendly staff. Great location for many mountain walks and trails in the summer. Lovely swimming pool to enjoy for a relaxing afternoon. All made for an enjoyable holiday and experience.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceClientele, Guest Relations at Madame Vacances Les Chalets de Berger, responded to this reviewResponded 2 September 2017

Many thanks for your amazing 5-star review!

If you wish to come back to the chalets please do get in contact with me at Ski France as I would be more than happy to sort you out with the best deals!

Regards
Ginny

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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