When we arrived at hotel we were met with a poorly lit reception that made us feel like we had arrived at Faulty Towers. However, we were asked if we wanted breakfast each morning, (at an additional $8 a head) to which we agreed we would. When we read the menu we quickly cancelled, (especially after another guest said it wasn't worth it).
However, the room itself was amazing! Clean, tidy, comfortable, lush sower and bath.There was also a separate sleeping area for the kids.
The pool was 5 paces from our room, (a little nippy) but we had a swim every day.
So why could they do better?
1. The breakfast is not what you would expect from a hotel that costs this much.
2. The reception area needs to have someone on it. I had to take two guests through our room as they had been knocking on the front window for 15min, (the reception door was shut).
3. Be more friendly on arrival.More