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1 - 6 of 193 reviews
Reviewed 15 April 2018

I did not mind the distance from the centre of Hanga Roa ( no problem, I love walking). I did not mind poor breakfast ( all other hotels in Chile do not offer anything better). I did not mind an old and a bit ruined bathroom as long as I had hot water and could wash myself. What I minded was the personnel and their attitude to customers. Rude, rough, impolite people who did not care about tourist at all.I had never seen any Jerome there. The ladies were not friendly at all. We landed on Rapa Nui on Sunday morning and they did not come to pick us up.They allegedly did not receive our email via booking.com. May have been true but we phoned them and heard it was not possible to pick us up ( 2 minute drive to the airport and when we got there we saw 2 cars in front of the entrance. Lazy unpleasant people. We asked them to book us a taxi 12 hours before we needed it - nobody did nothing, My husband almost missed his diving trip in the morning. These were the things which made you feel inferior and dissatissfied .Go to any place on Rapa Nui but not to this hotel.Just pay a bit more.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank walnut0072017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

Firstly I will say the room itself was more than satisfactory- it was clean and comfortable and situated in a great spot.

A few things I wasn't overly impressed with:
- the wifi didn't work and when I went searching for someone to help me nobody could be found
- I requested a tour months in advance via their website and never got a response. I ended up booking with another company
- I requested an airport pickup however received no confirmation. Was pleasantly surprised when someone was waiting with a sign, some confirmation would have been good
- no hot water. This was especially inconvenient as it was big cold and raining during my visit. Once again nobody could be found when I was looking for help.
- finally when I went to check out and organise transport to the airport once again nobody was to be found. (Not even for me to pay my bill)

I had booked this place based on reviews of how accomodating gerome and his team were. While on the island I discovered he was facilitating a large group of French tourists and as such perhaps this was the reason nobody could be found and I couldn't receive any support.

I would definitely do Easter Island again however I would be more inclined to stay somewhere with a better focus on the customers actually staying at their establishment.

Date of stay: November 2017
Trip type: Travelled solo
1  Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

The room was nice with adequate space. They were able to get a rental car to me within an hour since I was in a time crunch. The employees spoke English which was incredibly helpful. I think I did find one cockroach in the bathroom but the windows are open. The wifi had about one or two bars and I was unable to connect to any website ever during my stay. I had this same issue at another hotel so I wasn't too surprised, but it would have been nice.

Otherwise the property was beautiful and well-maintained. The breakfast in the morning was great and filling.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2016

Chez Jerome was a nice and clean bed and breakfast. The host, Mr. Jerome was kind and he did organise airport transfers and a cool day tour of the island. The bed and breakfast was located 30 minutes walk to the beautiful sights of Ranu Kau Volcano and 20 minutes walk to Hanga Roa which was the main town of the island. The room was large with a balcony. The breakfast with fresh fruits was good. There was a free wireless internet with an unreliable connection. Very close to the guesthouse there was a small restaurant serving delicious empanadas.

Date of stay: January 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank ISMETCENGIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Very simple hotel which kind of suites the Island itself. Staff were really helpful and knowledgable team who organised car hire (at a very good rate) and drove us around town on the first day to let is know where everything was.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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