My husband and I stayed in the dreamtime cabin from June 7th-9th this year. We rang on the way and ordered a fruit and cheese platter.. we were told they had only a small amount but could do a small platter. I agreed. They charged $30 for a full pack of crackers, a tiny amount of cheese and a few bits of fruit.. I added the chocolates.. see photo attached.
Anyway, I didn't complain as I did not want to start the time away with a negative, so we continued our stay.
On the 2nd night we came home from a long day out and I couldnt wait for a spa (one of the main, if only good thing about the place). Half way through the bath running I got in, I started to realise the bath was going cold.. so started checking the water... COLD! So I thought ok I'll ring reception... oh wait, we had no phone reception, no phone in the room or anyway to contact anyone as we had no wifi. (My issue is not with no wifi as we are on a mountain) but to have no form of contact with reception is a joke. I was not prepared to walk through the bush in my towel to reception so we went to bed.
The next day we got up by 730am to leave, I did not think anyone would be at reception so decided to email.
I sent a very nice email explaining our unhappiness and that I felt some refund was warranted for our 2nd night as we had no hot water.
I was shocked to receive a snotty reply telling me that I should research where I stay better and they had apparently checked their hot water system and it was working fine. They also said I should have walked to reception (in the rain and cold in the middle of the night) to inform someone and they would have moved us cabins (oh, how convenient at 8pm at night, lugging our bags through the rain and Bush to another cabin) what a joke!
If you're charging $525 for a two night stay then that should include as much hot water as I desire (by the way we had one shower each that morning so no we had not used a lot of hot water)
when u say breakfast inclu
