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All reviewsevening receptionfront deskmade to order omeletsliving roomcomplimentary breakfastbusiness tripbroad streethot tubnice staythe breakfast areaatriumrichmondsinksconferenceaccommodations
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Reviewed 1 July 2015

We always stay at the Embassy Suites when traveling on school trip and have enjoyed the Richmond VA and the Orlando FL locations. The staff is friendly and helpful, rooms and pools are clean. The atrium is nice and peaceful and the made to order breakfast is great.

  • Stayed: June 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Mskindness35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 8 July 2015

Dear Valued Guest, Thank you for recommending us and for your loyalty to Embassy Suites! Kind Regards, Kathleen Lyons, General Manager

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Reviewed 29 June 2015

Traveled to Richmond to do a dirty job, and following accomplishing task, was able to enjoy a drink and snacks at the hotel. Following a difficult day, it was great to have a clean room and a wonderful bed to relax and sleep in before traveling 450 miles home..

  • Stayed: June 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 8 July 2015

Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! Kind Regards, Kathleen Lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015

The staff of this hotel welcomed their guests with pride, which makes me, as a guest to feel like I'm home. The room was clean. The complimentary dinner wine/drinks makes up long trip. I highly recommend this hotel to others and I will definitely come back given another chance to be in the area.

  • Stayed: June 2015, travelled solo
    • Value
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    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank Arturo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 8 July 2015

Dear Valued Guest, We are glad you enjoyed the benefits and value we offer with our Evening Reception. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. We hope to see you return to our Embassy Suites Hotel in Richmond soon! Yours in Hospitality, Kathleen Lyons, General Manager

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Reviewed 25 June 2015

we haven't wavered from this Embassy Suites for years, any time we come through Richmond. The 8 story atrium is lovely; the evening reception and morning breakfast are all one needs; the rooms are spacious and nice; the staff is helpful; kids (and grownups) love the pool and hot tub; and the location is convenient to most anything in town. Great experience, great value.

  • Stayed: June 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Fred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 8 July 2015

Dear Valued Guest, Thank you for your loyalty! We are pleased to hear how our value and staff have made a difference. We hope to remain your hotel of choice! Best Regards, Kathleen Lyons, General Manager

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Reviewed 22 June 2015

The room was 76 degrees (95 degrees outside) when I entered it. After looking at the A/C, I realized it was not working. I called the front desk, and they sent the maintenance personnel to look at it. They were unable to fix it, so they moved me to another room. That room was slightly better with a temperature of 73 degrees, which meant the A/C in that room was not working well either; the thermostat was set to 55.

Next, the elevators are extremely slow; again, probably due to the age of the building. Rugs also need updating. The interior of the rooms (in certain areas) were outdated. Bathrooms seemed a bit small.

Other than really needing a good renovation, the people seemed nice, and the area was fine. Due to the above issues, the manager didn't charge me for the room and provided a free dinner.

In summary, I generally like E-Suites, but this one really needs some updating in various areas: A/C, elevators, rugs, some decor, Wi-Fi, etc. I don't mind older hotels so long as everything works well for the modern traveler.

  • Stayed: June 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank elburro431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 23 June 2015

We appreciate your feedback and we’re very sorry you experience problems with your suite. Thank you for speaking with the manager on duty and we hope you will consider staying with us in the future. Kind Regards, Kathleen Lyons, General Manager

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