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“Absolutely disgusting!!!!! Daylight Robbery!!!!!!!”

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Lea Marston Hotel & Spa
Ranked #1 of 1 Hotels in Lea Marston
Certificate of Excellence
Reviewed 27 December 2017

Well were do i start i rang the property in the morning of my arrival to ask if it was possible if i could have an early check in to be told that the room i was vacated for the night had not been used the night before so check in would be possible a lunch time which i agreed that lunch time would be perfect and the conversation ended. I arrived about 15 mins before lunch time and the girl on the check in said the room was ready and got me to sign the key card booklet and the car registration paper, she then continued to take the room rate and then added there will be a charge for early check in of £20 WHAT!!!!! i repeated it back and said i wasn't told about any additional charge the cost wasn't a problem but not to be warned about the additional cost over the phone i wasn't going to pay it so the girl said i could check in for 3pm free of charge so i replied with its only 1145 what am i meant to do till then baring in mind i have a young child with me not mentioning that he also is autistic and does not understand about waiting so my partner said we could use the facilities to be told that we would not be allowed as we need to check in first she said we could go and sit in the bar what for that amount of time. We was about to walk off and she said i will talk to the manager and see if i can get something done for yourselves. We walk to the bar where we sat in the conservatory where there was table and chairs set out so we sat at the table we must of been invisible cause there were that many waitresses walked past us and never said can we help you or nothing 12pm came and we was still waiting the waitresses were laughing and joking and setting the other tables up with cutlery and bottled water and glasses but missed our table out didn't even ask would we be eating or drinking then 12.30pm came and the girl from the front desk appeared and said she had spoken to her manager who had said cause nothing was said about an additional cost and cause the room was ready that we could check in early for free if we wanted to make our way to the front desk when we was ready we was just about to walk out if i have to be honest they were so rude. We got to our room which didn't look like any of the pictures on booking or on trip advisor the TV wouldn't work at first as the batteries in the remote were running out the child's bed well it was a very dangerous metal frame and small although at the time of booking we were told there would be a double and a single bed but it was a put me up bed which was very low and small and the double bed was to soft but seeing it was for 1 night we thought it would do. We goes downstairs to the restaurant which was very expensive for both food and drink which we didnt know until we ordered i had a bottle of coke, my partner had a pint of lager and my son already had a drink we also ordered a snack which was 2 bowls of chips and cheese, a ham sandwich with salad garnishing and crisps with a portion of chips and i ordered coleslaw but i never received that i received another portion of chips which costed me £31.70 i dread to think how much it would of been if i had ordered some proper food. We went back to our room to get our swim wear and went down to use the facilities it was very quiet on a arrival in the spa and pool which was nice but the young lad said they hadn't got anymore towels so we would have to wait and he would bring them in whilst we was swimming there was no disabled changing room which we have as my son is quite difficult to change and stand still whilst you get dressed so its easier to have a bigger changing room so we can all get dressed together we both go off and get ready where the ladies changing room was empty but the male changing room was abit more fuller i get to the pool area and there was one person swimming so we went and got in the pool was freezing cold the Jacuzzi was nice and warm and the steam room was ok but i have been in better we swam for about 45 mins and then it started to get more people in so we got out and went and got dressed the changing room was very cold there was no heating in there and was very dirty had cobwebs on the ceiling to the top of the lockers. At the night time we went to sleep which was ok but could hear people walking backwards and forwards and then in the morning when we was woke up by children shouting and screaming in the corridor and knocking on peoples door who were very loud so the rooms are very poorly soundproofed so we got up and went on upon check out the lady never asked us our i stay was or anything she just took the key off us and that was it would i return based on this stay no i wouldn't and i wouldn't even recommend to my friends i feel i was taken of all my money and for what NOTHING it was horrible.

Room Tip: Dont bother save your money
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  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Kellyann2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 December 2017 via mobile

We normally eat at Swinfen Hall on Xmas day and had left it a bit late to book this year so we managed to get a table here. On arrival we were greeted by a young girl who poured us champagne and we all sat in an atrium type room whilst we waited for our table to become available.

I was a little sceptical about what we had let ourselves in for as looking across the room to a large family who reminded me of one of those families form that programme ‘my big fat gypsy wedding’, also there were a few others who clearly hadn’t heard of the words ‘dress code’ including Madge from Benidorm who was celebrating her 107th birthday in a short skirt and trainers. However they all seemed to pile into a different room that we were in.

Anyway after a while no one seemed to come and get us so we walked up to the restaurant entrance as had to wait a little while so someone could seat us. Then I was thinking what if the service here is going to be a little sketchy? Most of the waiting staff appeared to be barely legal for serving alcohol, let alone have any waiting experience so I went in with an open mind.

But from then on in, any scepticism went out the window once we were seated in the corner of the room on a lovely spacious table.
Polite and attentive staff catered for our every need, our starters came out perfectly and tasted great. The wine flowed and as the bottles ran low staff came to the table. The Christmas dinner was quite simply superb and I loved it. We all loved it. My dad said it tasted better than Swinfen Hall.
Everyone loved the desserts and the cheeses at the end. Well done to the hard working staff who made our Christmas Day dinner wonderful and I feel bad for doubting you at the start. You quite simply excelled at everything.

Sometimes it’s not all about fine dining and Michelin rated chefs. The team at LM nailed it with a perfect Christmas dinner for all. Hell we might even come again! Thank you.

Stayed: December 2017, travelled with family
1  Thank Docmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

Stayed here on the Friday night before Christmas as a surprise getaway for my 40th birthday. We had a thoroughly relaxing and enjoyable evening. There was a wedding on but the staff still made all non wedding party guests feel welcome. Every single member of staff was friendly and helpful. Nothing was too much trouble and we truly felt very well looked after. The family room that we occupied was very modern and spacious. We ate in the bar for evening meal. Very relaxed atmosphere with food and service spot on. Breakfast also was faultless. Well done to the whole team here as you're all doing a great job!

Stayed: December 2017, travelled with family
Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

I stay at the Lea Marston hotel visiting my granddaughter who lives near by, I am a lone traveller so I need somewhere safe, clean and helpful all three of these things the Lea Marston provides, the food in the bar and restaurant is as good as you would get in any other restaurant or bar all good all rounder

Stayed: December 2017, travelled solo
Thank 368laurie1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

Stayed for two nights as part of a Work's event - we had a great time. The staff did everything they could - they were awesome.

The rooms were spacious and well appointed, with nice en-suites. Particularly liked the spongy flooring in the shower - different!

Nice big TV in the room with full Sky.

The breakfast in the morning was pretty good too.

Would stay there again.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Richy1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this reviewResponded 10 December 2017

Dear Richy1708

Thank you for your review, we are delighted that you enjoyed your works event with us and appreciate your great feedback about our team. We think they are awesome as well and please be assured we have shared your feedback with them.

We are really pleased that you liked your room, we have had a few comments about the spongy floor in our bathrooms being unique.

It's great to hear that you would choose to stay with us again and we really look forward to welcoming you back soon.

Kindest Regards

The Lea Marston Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lea Marston Hotel & Spa

Address: Haunch Lane | Sutton Coldfield, Lea Marston B76 0BY, England
Region: United Kingdom > England > Warwickshire > Lea Marston
Fitness Centre with Gym / Workout Room Free High Speed Internet (WiFi) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lea Marston
Price Range: $116 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lea Marston Hotel & Spa 4*
Number of rooms: 88
Official Description (provided by the hotel):
A leading 4 star independent hotel set in 54 acres of North Warwickshire countryside, close to Birmingham with easy access to motorway, rail and air links. Offering 117 stylish bedrooms, including classic, superior, executive and 6 luxury suites. All rooms offer complimentary WiFi, access to the health club with indoor pool and free parking. The hotel also offers guests a choice of dining either in our 2 rosette restaurant or the Charming Hathaways Pub. For your enjoyment we offer two golf courses, driving range, health club and Elemis spa. ... more   less 
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Also Known As:
Lea Marston Hotel And Spa
Lea Marston Hotel Lea Marston
Best Western Lea Marston

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