The beachfront apartment is wonderful if you want to be lulled to bed by the sound of the ocean and have the opportunity to walk out on the jetty at any hour of the night, the beach is literally just a few steps away from your door. I slept like a log and I loved it! The check in process however was terrible since they did not have our beachfront room ready though they accommodated us in another room for a total of two hours while they were getting it ready. My reservations were made two weeks in advance, I wonder how they could not have the room ready! We stayed just for one night and we enjoyed the food at the restaurant there, the restaurant staff are quite nice, especially Alicia.
The front desk staff are not so much customer service oriented and frankly a bit hostile. We checked into our beachfront room two hours late which put us behind on our plans for the day, I expected that we would be allowed to check out two hours later the next day. Much to my surprise we were called at 11am and were told we needed to be out of the room right then otherwise we would be charged a fee of 10% of the room's rate every hour. Hmmm.......I am not good at arguing so my spouse had to have a little talk with them. They allowed us to check out at one. I can't really say anything for the other type of accommodations such as the self contained units but customer service is extremely important in my opinion, if it doesn't bother you that much it's location is pretty awesome.
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- Also Known As:
- Sandy Point Village Hotel Crown Point
- Sandy Point Village Tobago/Crown Point