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“Beautiful beachfront apartment, poor customer service”

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Sandy Point Village
Ranked #13 of 20 Crown Point B&B and Inns
Reviewed 6 March 2009

The beachfront apartment is wonderful if you want to be lulled to bed by the sound of the ocean and have the opportunity to walk out on the jetty at any hour of the night, the beach is literally just a few steps away from your door. I slept like a log and I loved it! The check in process however was terrible since they did not have our beachfront room ready though they accommodated us in another room for a total of two hours while they were getting it ready. My reservations were made two weeks in advance, I wonder how they could not have the room ready! We stayed just for one night and we enjoyed the food at the restaurant there, the restaurant staff are quite nice, especially Alicia.
The front desk staff are not so much customer service oriented and frankly a bit hostile. We checked into our beachfront room two hours late which put us behind on our plans for the day, I expected that we would be allowed to check out two hours later the next day. Much to my surprise we were called at 11am and were told we needed to be out of the room right then otherwise we would be charged a fee of 10% of the room's rate every hour. Hmmm.......I am not good at arguing so my spouse had to have a little talk with them. They allowed us to check out at one. I can't really say anything for the other type of accommodations such as the self contained units but customer service is extremely important in my opinion, if it doesn't bother you that much it's location is pretty awesome.

  • Stayed: March 2009, travelled as a couple
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1  Thank Jonema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 156 reviews

Reviewed 5 March 2009

I have read some bad reviews about Sandy Point so let me start by saying that this hotel (country) is not for everyone. They say the service was bad but you have to understand the Trinidad and Tobago people (I have family there), they are a carefree, laid back group of people. They are never in a hurry (except on the road) to do anything. They do things when they want to do it and dont care how long it takes. They are and hour late for everything they do. That said, if your in a hurry to get something to eat, you had better plan on being late. So yeah the service on both islands is questionable and not what most Americans are used to, but that is just how the people are. The hotel itself was very nice. We were in one of the big rooms that held 7 people comfortably. It had a nice loft with 2 beds, a back room with a bed and tv. There was a small pool outside the room with 2 hot tubs. There is a larger pool on the other side of the resort. Hotel food was decent and the price was ok (we stopped at a restaurant with a similar menu and higher prices). Location of Sandy Point is good as you can walk from the airport to the hotel (as a lot of people were doing) and Store Bay beach was about a 10 -15 minute walk too. Store Bay was a beautiful beach but not all that big. You can do anything you want there from glass bottom boats to jet skis. We got on a glass bottom boat that we booked from a local named Anthony. He remembered my name from the day before and gave us a good deal (about $10 US each.) Also Pigeon Point isnt that far away either and is a little bit more relaxing than Store Bay. Pigeon Point also has a lot to do there from paddle boats to wind and kite surfing. They also have little huts you can use.

  • Stayed: February 2009, travelled with family
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Thank jabone327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2009

Firstly I thought the staff were pretty unfriendly to the point where after a 10 hour flight, I arrived at the hotel and no one offered to help with my luggage. Being pretty tired and hungry, I had to drag it across the hotel up and down stairs to my room which really put me out.

The receptionist were also clueless as to the meal times, costs and internet facilities. the bathroom was filthy with the tub overflowing as it was blocked up. The only good point about the hotel was the barman, Abdullah, who was pretty friendly and helpful.

  • Stayed: December 2008, travelled solo
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6  Thank Ara_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2009

We stayed in SPV in early Feb 09, and had a very enjoyable vacation experience. There were some problems with the resort, we've shared what we thought are some key points about SPY:

Pros:
1. The grounds are beautifully maintained, the very colourful flora with the Spanish styled units was very asthetically pleasing.
2. The pools and hot tubs were quite clean, and we did observe a gentleman cleaning same every morning.
3. The Steak and Lobster Restaurant - the quality of the food and the relative prices were quite good. The service received from staff here was much better than the front desk. By far though the best feature of the restaurant which set it apart from the other restaurants we visited in Tobago was the exceptional view you got of the surf while dining, it was absolutely fantastic and greatly relaxing to these vacationers!
4. The minimart at the next door SPBC was very well stocked, it contains almost everything you could require for your vacation, grocery items, beach wear and very friendly staff attending to your queries
5. The location of this resort is ideal, provided that your luggage is easy to carry/manouvre, it's a simple 10-15 min walk from Crown Pt airport. Additionally, there are a number of other restaurants/take away food places nearby to sample the local cuisine. We suggest "SYPS" next door - the food is good, and at more competitive prices than the restaurant
6. The actual room we stayed in was a garden front room, quite comfortable, with a breakfast nook by the windows, a large king sized bed with a large vanity area opposite, a clean bathroom and a well equipped kitchen.

Cons:
1. There was no TV remote, we learned later that a deposit was required to secure one, but we thought it was too much trouble for a TV with approx 8 channels
2. The utensils and wares in the kitchenette smelt a bit funny, especially the kettle - it smelt as though water had been stagnant in it for a while, and I never bothered to use the utensils because of this
3. The service from staff at the resort was disappointing, especially the front desk personnel who seemed very unwilling to assist guests. An exception however was the cheerful MIchelle, who was a God-send in helping us with a query concerning our booking. Additionally, upon checking in, no one is there to assist you to your room, in way of guiding you thorught the resort or helping you carry your bags
4. The room we styed in was quite dark and lacked sufficient natural and artificial lighting. Although we left the door open to compensate for this, the windows weren't able to stay open.
5. The mattress in our room did not offer sufficient support to accomodate a good nights sleep.

Generally, we thought SPV to be a comfortable, unpretentious vacation spot, and have already recommended it to friends and family. The faults we found are of a superficial nature and can be remedied should management care to put initiatives in place to enhance the guest experience - some adequate staff training in customer service should definitely head the list!

  • Stayed: February 2009
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Thank hrh_desi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2009

omg that room was the worst, the toilets were leaking, the bath tub smelled and the maids had no respet for the guests. The doors was not closing all the way and the boss the owner also had a teribble attitude. when you go down for a meal they take so long to bring it that when they finally do its cold. this place deserves to close down and no one should be allowed.

  • Stayed: September 2007, travelled with friends
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3  Thank applesiluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandy Point Village

Address: Crown Point, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Hotel Style:
Ranked #13 of 20 B&Bs / Inns in Crown Point
Price Range: $113 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sandy Point Village 2.5*
Number of rooms: 25
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Also Known As:
Sandy Point Village Hotel Crown Point
Sandy Point Village Tobago/Crown Point

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