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Review of Casa Iris
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Casciana Terme Lari, Province of Pisa, Tuscany
Reviews from our community
Solihull, United Kingdom
Level 3 Contributor
18 reviews
15 hotel reviews
76 helpful votes
“Good for Pisa”
2
people found this review helpful
It's a spacious apartment in a slightly out of the way location. Great for Pisa and Volterra but other destinations can be a trek. Welcome was a bit vague as we waited outside the gates. Family live in and we tried to respect this (keep the noise down, tidy pool things away etc). Views are great. Struggled for hot water in the kitchen and there are knobs missing on the main cooker, convection microwave was great though. It's quite expensive so the cleaning charge on top is steep. We struggled for 250 Euros in cash as a deposit as well (all our cash!).
Date of stay: August 2017
Would you recommend this hotel to a friend?
No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Sep 2017
Dear Guests,
I spoke to the property owner about you comments on Casa Iris.
She does not really understand what do you mean with a "vague welcome", as her brother was waiting at home to welcome you at your arrival.
She verified the hot water in the kitchen and then it worked perfectly, anyway, also in case, it has not worked during your stay, you should have informed her then, to let her solve it.
As regards the non-working cooker, you omitted to tell: it is specifically marked with a sign on the cooker, and close to it, there is another, perfectly working cooker, you regularly used.
She was also not happy about your behaviour, as you would not to pay the deposit and the cleaning expenses (at the end you paied them, but not in full), despite they were clearly indicated in the description of the apartment. Kind Regards,
Andrea
CEO, at Vacavilla
I spoke to the property owner about you comments on Casa Iris.
She does not really understand what do you mean with a "vague welcome", as her brother was waiting at home to welcome you at your arrival.
She verified the hot water in the kitchen and then it worked perfectly, anyway, also in case, it has not worked during your stay, you should have informed her then, to let her solve it.
As regards the non-working cooker, you omitted to tell: it is specifically marked with a sign on the cooker, and close to it, there is another, perfectly working cooker, you regularly used.
She was also not happy about your behaviour, as you would not to pay the deposit and the cleaning expenses (at the end you paied them, but not in full), despite they were clearly indicated in the description of the apartment. Kind Regards,
Andrea
CEO, at Vacavilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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