We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Coastal193686

Nice stay! But not a 5 star hotel

3.0 of 5 bubblesReviewed 30 Jan 2024
We enjoyed our stay however this is not a 5 star hotel, very expensive hotel for what it is.

The staff are all lovely, food was delicious but they definitely need a buffet option for guests.

Unfortunately the resort is not private for what you pay and on plenty of occasions people that were not staying in the resort were accessing the front villas and taking photos and videos even though there is a sign saying guests only! Maybe the signs need to be bigger? Unless people are ignoring the signs.

You had people posing daily for photographs outside our villa for hours at a time so the resort can post on their Instagram I get you need to market your hotel but this is extremely off putting for the guests who pay a lot of money to stay, also none of these people actually stayed at the resort so it got very annoying and not relaxing especially when they took photos of our sunbeds with our belonging on them 😅

Overall nice stay but unfortunately wouldn’t return.
Date of stay: December 2023
Room Tip: Not a private resort
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this review
Responded 11 Feb 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our staff lovely and the food delicious. We truly value your suggestions regarding the buffet option for guests and the privacy concerns. Your feedback about the resort not being as private as expected and the issue with non-guests accessing the front villas is duly noted, since beaches in Koh Lipe are not private and are open to public, we will certainly explore ways to address these concerns, including reviewing the signage and taking appropriate measures to ensure the privacy and comfort of our guests. We apologize for any inconvenience caused by the photo-taking activity outside your villa. We understand the importance of maintaining a peaceful environment for our guests and will work to mitigate such occurrences in the future. While we regret to hear that you may not return, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience. Looking forward to extend you a warm welcome back in the near future at Irene Resort. Kind regards Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$168
  • Priceline
  • Agoda.com
    AU$144
  • Hotels.com
    AU$205
0.9 km from Irene Pool Villa Resort
Free Wifi
Pool
AU$141
  • Priceline
  • Agoda.com
    AU$129
  • Expedia.com
    AU$154
1.0 km from Irene Pool Villa Resort
Free Wifi
Pool
AU$206
  • Booking.com
  • Hotels.com
  • Priceline
1.1 km from Irene Pool Villa Resort
Free Wifi
Beachfront
AU$75
Fully refundable
  • Expedia.com
    AU$81
  • Agoda.com
    AU$68
  • Hotels.com
    AU$74
0.5 km from Irene Pool Villa Resort
Free Wifi
Beachfront
AU$132
  • Priceline
  • Expedia.com
    AU$196
  • Hotels.com
    AU$180
0.7 km from Irene Pool Villa Resort
Pool
Beachfront
AU$177
  • Priceline
  • Agoda.com
    AU$170
  • Expedia.com
    AU$188
0.9 km from Irene Pool Villa Resort
Free Wifi
Pool
AU$60
  • Priceline
  • Hotels.com
    AU$81
  • Expedia.com
    AU$80
0.1 km from Irene Pool Villa Resort
Beachfront
Restaurant
AU$267
  • Priceline
  • Agoda.com
    AU$219
  • Hotels.com
    AU$269
1.4 km from Irene Pool Villa Resort
Free Wifi
Beachfront
Go to your Happy Price
  • Expedia.com
    AU$114
  • Hotels.com
    AU$99
  • Vio.com
0.9 km from Irene Pool Villa Resort
Free Wifi
Pool
Go to your Happy Price
  • Vio.com
  • Agoda.com
    AU$89
  • StayForLong
1.2 km from Irene Pool Villa Resort
Pool
Beachfront
View more hotels in Ko Lipe
Reviews (24)
Filter reviews
24 results
Traveller rating
13
3
5
3
0
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
13
3
5
3
0
See what travellers are saying:
Selected filters
Filter
Updating list...
8 - 13 of 24 reviews
Reviewed 22 January 2024 via mobile

Why 2*…well the overall experience needs to be evaluated vs the price paid for the accomodation…and this resort is just nowhere near being worth 1000$ per night.
Not worth more than 400 per night honestly.

The most important thing you should know is the resort is on the “main beach” and basically longtails boats go back and forth ALL DAY LONG..as most seem to have broken engines you feel like you are in the middle of a war ALL DAY!!! We were expecting a little paradise island (like maldives etc) but its so noisy and the beach is 1 where all hotels are basically is just not work overspending!

We booked 4 nights here and as the resort was full we booked 2 nights in bulow grand casa before (which we paid 400$ per night).
I expected the hotel to be a step-up in terms of service-food&beverage-location and overall experience, unfortunately this was NOT the case so if you are considering spending 1k per night i would strongly recommend you to either save your money or go to another island because ko lipe has a “chilled/laid back yet very noisy and “alternative vibe” and if you are interested in visiting the island just dont waste money thinking your will find a “luxury” experince in irene which is better than other places because its not.

Food & beverage: 2*
this is definitely the worse part of the stay as they really need to do something about it.
Breakfast is this “set menu” thing which 2 days out of 4 we had to just leave to the staff because it takes 30-40 minutes from when you order it and we had excursion or diving to go to. They should have a highly curated buffet as most 5* for guests to get what they like and start their day quickly but no…. probably the set menu option makes it easier to prepare and not only it takes ages but the food is really below average…croissants are dry, pancakes chewy and so on.

Service: 2*
You never really feel like anybody is attending you as they do in other 5* resorts. Its impersonal and staff at restaurants just forget things or take 1 hour to bring lunch and after asking 5 times they finally bring lunch without any cutlery, napkins etc.
On the second day we asked how lonng laundry would take as we needed clean underwear-tshirts etc and the staff said if given in the morning we would have it back the following morning. We therefore gave our landry…and we got it back 2 days later at NIGHT right nefore leaving…we mentioned that we obviously needed our clean things to use during our stay, but nothing we were charged with laundry to bring back home:)

Rooms: 4/5*

Rooms are definitely very nice and fresh/modern. Unfortunately someone thought it would be a great idea to have the ac pointing right at your bed which regardless of whether you try to move the direction of the air it makes it difficult to keep it on at night if you dont want to get sick.
Also the pools dont get straight sunrays sonthe water is cold and you basically wont be using them if you go during christmas time

Location 3*
Its just soooo noisy all day you really cant say you found your little corner of paradise because you literally dont want to be spending time just relaxing on the beach!

Dinner or the beach:5*
If you do decide to stay here, dinner or the beach is very nice and worth trying

Overall, there is a LOT of room for improvement but the dealbreaker is PRICE…if you expect people to pay 1k per night, you have to deliver something “special” and better than other adjacent hotels which on average cost 200-400$ per night and right now its just not the case unfortunately.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 74giorgiof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 12 February 2024

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the challenges you encountered during your stay at Irene.
We appreciate your positive remarks of your experience, and we acknowledge your concerns regarding the noise from the speedboats near the beach. As the island embraces a lively local lifestyle (chao-ley) are the indigenous people of the island and people come to experience it from all over the world its beaches and the local lifestyle, controlling external factors like boat noise can be challenging. We regret any disturbance this caused and understand the impact on your relaxation.
We sincerely apologize for the issues you faced with the room, including the AC, as well as the restaurant experience. Your feedback is invaluable, and we assure you that we are addressing these concerns with our team to enhance our services and facilities.
It's disheartening to hear that your holiday did not meet your expectations. Looking forward to extend you a warm welcome back in the near future at Irene Resort. Kind regards Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2024

I am writing this because I think everyone who is thinking to book should know all of this. I wish we were lucky to have someone write the real situation, it would have definitely saved us money and time.

First day at Irene, and it kicked off with a nice welcome drink and ice cream. The villas? Pretty nice, but let’s be real – not worth the high-season 1000 euros per night. I’d peg it closer to 250 euros in the best-case scenario. The view? Stunning. Bed? Super comfy.

Now, the harsh reality. If you’re dreaming of relaxation, forget it. The noise from speedboats near the beach is unbearable – like a war zone with constant rifle-like sounds. You’ll find yourself shouting just to chat on the beach. Sure, the room is sealed, so you don’t hear much with the windows closed, but what’s the point of a beach villa if you can’t enjoy the beach, right? 😂

There’s a tree house with dirty sheets initially, but they fixed it up after we checked in.

Now, the room. First night was a nightmare. AC blowing directly at the bed, risking pneumonia if left on at night. Turn it off, and you’re greeted by a blinking blue light – they patched it with a piece of white paper the next day, but the nightclub vibe lingered. Also, the fan won’t work if you turn off the master switch for the lights. Sweating under a blinking light – not exactly my idea of a good night.

Bathroom? Nice. Outdoor pool? Cold – never dipped in.

Breakfast? A joke. Choose between 10 similar set menus – worst breakfast ever in any 5 or 4-star hotel. Save your energy, just skip it.

Now, the restaurant. Staff struggles with English. First day, ordered a salad and beef noodles – waited an hour, then told to wait longer after the manager stepped in. Finally got the food, wrong order for my bf, but he kept it as he was starving. My salad? Late, and it tasted like bitter washing liquid – had to spit it out.

Asked for water, got a bottle after 10 minutes – a tiny plastic one with no glass. This is supposed to be a 5-star hotel. Asked for a glass, got it after 5 minutes. How is this even a 3-star hotel with a restaurant that can’t serve food or drinks?

Beach waiting? Sea noise is unbearable – worst beach resort experience ever.

BF organized a private beach dinner for my birthday – nice and romantic. Can’t recall the food much, but Salim, the server, was great. Along with the cleaning ladies, they were the only ones we liked.

Spa disappointment – one person working, no couples massages, and we couldn’t book a masseuse for the whole stay.

Laundry took 2 & half days, only got it back when we asked for it.

We seriously need a holiday after this holiday.

The hotel has a potential and maybe with the right management it could get a 4 star one day, but at the moment it does not deserve 2 stars.

About Koh Lipe – if you’re a diver, stay inland, not on the beach. Dive in the morning, soak up the sun, and spend evenings in town. Lots of nice local restaurants.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Suzana L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 29 January 2024

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the challenges you encountered during your stay at Irene.
We appreciate your positive remarks on the initial aspects of your experience, and we acknowledge your concerns regarding the noise from the speedboats near the beach. As the island embraces a lively local lifestyle (chao-ley) are the indigenous people of the island and people come to experience it from all over the world its beaches and the local lifestyle, controlling external factors like boat noise can be challenging. We regret any disturbance this caused and understand the impact on your relaxation.
We sincerely apologize for the issues you faced with the room, including the AC and fan situation, as well as the restaurant and breakfast experience. Your feedback is invaluable, and we assure you that we are addressing these concerns with our team to enhance our services and facilities.
It's disheartening to hear that your holiday did not meet your expectations. Looking forward to extend you a warm welcome back in the near future at Irene Resort. Kind regards Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2023 via mobile

They have some problems with room layout. In my room the bathroom acces was from a hallway witch was actually outside so it didn't benefit from air conditioning.
Also they lack lights in the mirror area of the bathroom. This was an impediment when I needed shaving.
The bathroom was separated from the hallway by a bamboo net style three piecees sliding door and the toilet area was separated from the rest of the bathroom by a clear glass door.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Passport28656734407
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 2 January 2024

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice overall experience during your stay. We sincerely apologize for any inconvenience you faced regarding the room layout. We appreciate your detailed description of the room features, such as the bamboo net-style sliding door and the clear glass door separating the toilet area. It's valuable information for us as we continuously strive to enhance our guests' experience.

Please rest assured that your comments will be shared with our management team for further review. Your insights help us identify areas for improvement, and we are committed to making necessary adjustments to ensure a more enjoyable stay for our guests.

We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.

Best Regards
Irfan Sheikh
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2023 via mobile

The beachfront villas at this hotel offer a picturesque escape, adorned with modern amenities and stunning views. However given the substaintial price point the service lacks in time for deliveries illistrating a lack of staff. An app
provided for hotel xommunication is also quite clunky and inneficent ...Communication hurdles can also be apparent...While the surroundings are idyllic, the service does lack,it is however a potential gem with room for improvement in hospitality management. On a side note One staff member Sarah was a standout for service and communication.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank cam a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 24 December 2023

Dear Valued Guest,

Thank you for choosing to stay with us and taking the time to share your feedback about your recent stay at our beachfront villas. We appreciate your kind words about the picturesque escape our villas provide, adorned with modern amenities and stunning views.
We regret to hear about your experience with our service, particularly the delays in deliveries and about the service app. We sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your feedback as we are committed to strive to provide excellent service.
Your acknowledgment of Sarah as a standout staff member is heartening to hear. We will make sure to commend her for her excellent service and communication skills.

We look forward to welcoming you back in future.

Best Regards
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023 via mobile

We stayed 3 nights and it could easily have been more. The location is to dream away and the staff is top notch. From arrival to departure we were pampered with great service. The breakfast , lunch and dinner is delicious. We forgot an item in the hotel and they even suggested it for us to deliver it in our next stay . We will definitely return and even stay a few days longer. Congratulations to the whole team . R&I room 104

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Rudi J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 24 December 2023

Dear Rudi J,

Thank you for choosing to stay with us and taking the time to share your valuable feedback. We are delighted to hear that you had a wonderful experience during your stay at Irene resort. Our team strives to provide the best service, and its incredibly rewarding to know we met your expectations.

We look forward to welcoming you back for another memorable stay in future.

Best Regards
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews