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Suzana L
Belgrade, Serbia

An Honest Review

2.0 of 5 bubblesReviewed 21 Jan 2024
I am writing this because I think everyone who is thinking to book should know all of this. I wish we were lucky to have someone write the real situation, it would have definitely saved us money and time.

First day at Irene, and it kicked off with a nice welcome drink and ice cream. The villas? Pretty nice, but let’s be real – not worth the high-season 1000 euros per night. I’d peg it closer to 250 euros in the best-case scenario. The view? Stunning. Bed? Super comfy.

Now, the harsh reality. If you’re dreaming of relaxation, forget it. The noise from speedboats near the beach is unbearable – like a war zone with constant rifle-like sounds. You’ll find yourself shouting just to chat on the beach. Sure, the room is sealed, so you don’t hear much with the windows closed, but what’s the point of a beach villa if you can’t enjoy the beach, right? 😂

There’s a tree house with dirty sheets initially, but they fixed it up after we checked in.

Now, the room. First night was a nightmare. AC blowing directly at the bed, risking pneumonia if left on at night. Turn it off, and you’re greeted by a blinking blue light – they patched it with a piece of white paper the next day, but the nightclub vibe lingered. Also, the fan won’t work if you turn off the master switch for the lights. Sweating under a blinking light – not exactly my idea of a good night.

Bathroom? Nice. Outdoor pool? Cold – never dipped in.

Breakfast? A joke. Choose between 10 similar set menus – worst breakfast ever in any 5 or 4-star hotel. Save your energy, just skip it.

Now, the restaurant. Staff struggles with English. First day, ordered a salad and beef noodles – waited an hour, then told to wait longer after the manager stepped in. Finally got the food, wrong order for my bf, but he kept it as he was starving. My salad? Late, and it tasted like bitter washing liquid – had to spit it out.

Asked for water, got a bottle after 10 minutes – a tiny plastic one with no glass. This is supposed to be a 5-star hotel. Asked for a glass, got it after 5 minutes. How is this even a 3-star hotel with a restaurant that can’t serve food or drinks?

Beach waiting? Sea noise is unbearable – worst beach resort experience ever.

BF organized a private beach dinner for my birthday – nice and romantic. Can’t recall the food much, but Salim, the server, was great. Along with the cleaning ladies, they were the only ones we liked.

Spa disappointment – one person working, no couples massages, and we couldn’t book a masseuse for the whole stay.

Laundry took 2 & half days, only got it back when we asked for it.

We seriously need a holiday after this holiday.

The hotel has a potential and maybe with the right management it could get a 4 star one day, but at the moment it does not deserve 2 stars.

About Koh Lipe – if you’re a diver, stay inland, not on the beach. Dive in the morning, soak up the sun, and spend evenings in town. Lots of nice local restaurants.
Date of stay: January 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this review
Responded 29 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the challenges you encountered during your stay at Irene.
We appreciate your positive remarks on the initial aspects of your experience, and we acknowledge your concerns regarding the noise from the speedboats near the beach. As the island embraces a lively local lifestyle (chao-ley) are the indigenous people of the island and people come to experience it from all over the world its beaches and the local lifestyle, controlling external factors like boat noise can be challenging. We regret any disturbance this caused and understand the impact on your relaxation.
We sincerely apologize for the issues you faced with the room, including the AC and fan situation, as well as the restaurant and breakfast experience. Your feedback is invaluable, and we assure you that we are addressing these concerns with our team to enhance our services and facilities.
It's disheartening to hear that your holiday did not meet your expectations. Looking forward to extend you a warm welcome back in the near future at Irene Resort. Kind regards Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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10 - 15 of 24 reviews
Reviewed 31 December 2023 via mobile

They have some problems with room layout. In my room the bathroom acces was from a hallway witch was actually outside so it didn't benefit from air conditioning.
Also they lack lights in the mirror area of the bathroom. This was an impediment when I needed shaving.
The bathroom was separated from the hallway by a bamboo net style three piecees sliding door and the toilet area was separated from the rest of the bathroom by a clear glass door.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Passport28656734407
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 2 January 2024

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice overall experience during your stay. We sincerely apologize for any inconvenience you faced regarding the room layout. We appreciate your detailed description of the room features, such as the bamboo net-style sliding door and the clear glass door separating the toilet area. It's valuable information for us as we continuously strive to enhance our guests' experience.

Please rest assured that your comments will be shared with our management team for further review. Your insights help us identify areas for improvement, and we are committed to making necessary adjustments to ensure a more enjoyable stay for our guests.

We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.

Best Regards
Irfan Sheikh
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2023 via mobile

The beachfront villas at this hotel offer a picturesque escape, adorned with modern amenities and stunning views. However given the substaintial price point the service lacks in time for deliveries illistrating a lack of staff. An app
provided for hotel xommunication is also quite clunky and inneficent ...Communication hurdles can also be apparent...While the surroundings are idyllic, the service does lack,it is however a potential gem with room for improvement in hospitality management. On a side note One staff member Sarah was a standout for service and communication.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank cam a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 24 December 2023

Dear Valued Guest,

Thank you for choosing to stay with us and taking the time to share your feedback about your recent stay at our beachfront villas. We appreciate your kind words about the picturesque escape our villas provide, adorned with modern amenities and stunning views.
We regret to hear about your experience with our service, particularly the delays in deliveries and about the service app. We sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your feedback as we are committed to strive to provide excellent service.
Your acknowledgment of Sarah as a standout staff member is heartening to hear. We will make sure to commend her for her excellent service and communication skills.

We look forward to welcoming you back in future.

Best Regards
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023 via mobile

We stayed 3 nights and it could easily have been more. The location is to dream away and the staff is top notch. From arrival to departure we were pampered with great service. The breakfast , lunch and dinner is delicious. We forgot an item in the hotel and they even suggested it for us to deliver it in our next stay . We will definitely return and even stay a few days longer. Congratulations to the whole team . R&I room 104

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Rudi J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 24 December 2023

Dear Rudi J,

Thank you for choosing to stay with us and taking the time to share your valuable feedback. We are delighted to hear that you had a wonderful experience during your stay at Irene resort. Our team strives to provide the best service, and its incredibly rewarding to know we met your expectations.

We look forward to welcoming you back for another memorable stay in future.

Best Regards
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2023

We enjoyed our trip to Irene resort really much. The rooms are great, spacious with a great swimming pool. The staff is really friendly. I loved the app they created to handle all requests it works perfectly to order anything to the room or ask questions. Probably one of the best place to stay in the island!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank 720fabienm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irfan Sheikh, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 28 November 2023

Dear Valued Guest,

Thank you for choosing to stay with us and taking the time to share your valuable feedback. We are delighted to hear that you had a wonderful experience during your stay at Irene resort. Our team strives to provide the best service, and its incredibly rewarding to know we met your expectations.

We look forward to welcoming you back for another memorable stay in future.

Best Regards
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023

This is a Good hotel in a beautiful beach. The bed is Fantastic, very confortable.
A big room.
Very good services.
All personal are very kind.
Hotel is very clean.
Good beach for diving and snorkel.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank N7416ZValbertov
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nui Panmanee, Guest Services / Front Office at Irene Pool Villa Resort, responded to this reviewResponded 24 October 2023

Dear N74ZValbertov,

Thank you very much for your recent stay and review our resort.

It is grateful to learn that you are satisfied with our service provided, from property to staff, we will continually improvement for the best service to our guests.

We do hope to welcome you back to our Resort again in your next holiday.

Regards,

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