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Wendy T
Kuala Lumpur, Malaysia

Plenty of Room for Improvement

2.0 of 5 bubblesReviewed 11 Mar 2020via mobile
Likes:

1. Large rooms

2. Decent wifi connection

3. Free taxi services thru and fro Sunrise Beach, Walking Street (Pattaya Beach) and Sunset Beach.

4. The jacuzzi with a view.

5. Quick and responsive service by receptionist and driver.

6. Requested birthday surprise for significant other and room is decorated.

7. Ala Carter breakfast eat all you want.

8. Free usage of facilities like kayak or snorkelling gear and safety jacket.

9.Can watch sunset from private beach.

Dislikes:

1. Dusty and not very clean rooms. Despite housekeeping everyday, rooms are still dusty and bed sheets not changed.

2. Jacuzzi was fun but the tub is somewhat dirty. When use air and pump for bubbles, the bubbles turn out with some brownish black residue on top of the bubbles.

3. Chipped tiles at jacuzzi area.

4. Very small dustbin in room. Insufficient to dispose more rubbish.

5. Complimentary drinks are replenished everyday but the coffee and tea looks old. Also, creamer expired!

6. Toiletries not completely replenished.

7. Very very low water pressure despite notifying of this issue.

8. Mouldy rain shower. Suspect it is not cleaned as often.

9. Surrounding area looks a bit rundown especially at the lobby dining area. Perhaps the area is in the midst of refurbishment?

10. Dining tables for breakfast at breakfast area not properly cleaned.

11. Lobby toilet not clean.

12. The condition of the taxis fetching thru and fro certain areas is terrible. Looks old and need to do some maintenance.

13. The equipments (eg: snorkelling gear and kayak) looks very old and not properly maintained.

14. Have private beach but it's not interesting enough to have a dip. In fact  Pattaya or Sunrise beach has better places to swim or have a dip. Need to tidy up the beach a bit to make it look more attractive.

15. Rude staff at bar area situated at the pool. We were hanging out at the pool area one morning and this staff very rudely questioned whether we stay at Asara or not. The way he asked is like as if we were criminals and it gives me the feeling like as if he is looking down at us like as if we cannot afford to stay there.

16. Staff needs training as most of the staff there (except the receptionist) looks demotivated to work, lack of focus and always on the phone doing their own personal stuff.

Additional notes:  
a) Should there be any guest wanting to go Sunrise Beach to watch sunrise, can arrange with hotel to book taxi for you at a rate of THB100 per person.

b)Complimentary taxi from hotel to Walking Street, Sunset Beach and Sunrise Beach available from 8am to 850pm. y

c) If you arrive early and you're not able to check in, you may leave your belongings at the lobby area while they offer to drop you off elsewhere to hang out while waiting.

d) Take note in the breakfast menu that rice soup is actually porridge.

e)The road from Walking Street or Pattaya Beach back to Asara can get quite quiet after 9pm. Suggest either catch hotel's free taxi or take a paid taxi back to Asara.
Date of stay: March 2020
Trip type: Travelled as a couple
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1 - 6 of 45 reviews
Reviewed 1 March 2020 via mobile

resort. An amazing resort located on the west side of the island on the sunset beach.
The staff was friendly and ready to satisfy all our request. Miss Chacha, was very efficient at the reception and the accommodation was great. We enjoined a double room with a big terrace with jacuzzi seaview. The resort provides a nice taxi service to the famous walking road from morning to late. The breakfast was good, the food was great and fresh and the staff very nice.
Our stay was very pleasant and we
will definitely come again.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank GiulioDony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020 via mobile

Asara resort is the best place to stay if you want to relax and visit the island!
We’ve spent 5 days in this hotel , we visited most of the beaches around koh Lipe and definitely Asara’s beach is one of the most beautiful spots for snorking and swimming, it’s quiete and not crowded.
We loved to stay on the sunbeds next to the pool , go swimming in the sea , take a shower and enjoy the wonderful view , it was so relaxing!!!
The rooms were big , seaview with a jacuzzi on the terrace , air conditioning , small kitchen and with a huge bathroom, it was lovely to wake up in the morning with that sea view!!!
The staff was amazing Chacha helped us with the speed boat reservation and made everything we asked during our stay easy.
Miso and Joe the taxi drivers were very kind and friendly , the taxi service was very fast and quick, a whatsapp and they came to pick up us wherever we were in the island .
The breakfast staff was also very kind and nice , breakfast wasn’t a buffet but was great, clean and good quality.
There were 2 dogs that were part of Asara the puppy was so cute , it was so fun to c him playing around with the older dog all the time!!!
All Asara’s staff did there best to make our holiday fabulous , and it was!!
Thank you all we will be back soon!!
Laura

Date of stay: February 2020
Trip type: Travelled with friends
2  Thank laura_mazzocchini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2020 via mobile

This place is amazing. So private and beautiful.
The staff is extremely friendly and the reception fix everything you need. From booking of boat trips, massage and laundry.
Excellent service.
The rooms are big, clean and comfortable, lovely terrass with koh lipes best view.
Staff drives you to walking street (2 min drive), 7 min walk.
We stayed for 23 nights. 2 adults, 2 kids.
We can highly recommend this place.

Date of stay: February 2020
2  Thank dollar123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2020

The hospitality by the staff are superb! They are very friendly and response to our request is fast. Although the breakfast is not buffet style but it still come with varieties and simply tasty for us. We love the beach, pool and the quiet ambience. The sea is so clear and the hotel provides free snorkeling gear and kayak. Free ride is also given by the staff to Walking Street and you just need to Whatsapp them on the pick-up time. The only bad point we have with the hotel is they don't provide spare key to the room. So the air-conditioning is off when you leave the room and when you return, is like sauna! Anyway we will definitely come back to Koh Lipe again and won't mind staying back at Asara too.

Date of stay: November 2019
Thank dianatan1901
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2019 via mobile

We had an excellent stay here. Their service is exceptionally great! The staffs are very friendly and offer to help you with anything.

Everything about this place is great. Nice and private beach with beautiful scenery.
Room is spacious and clean. What they could improve is the food (both taste and variety).

The hotel is located at the Sunset beach and about 10 mins by car to Sunrise beach.

Date of stay: December 2019
Trip type: Travelled with friends
1  Thank spacebearchilling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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