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“2nd stay, great”
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Excellent
12 reviews
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Wroxham, Norfolk, East Anglia, England

Reviews from our community

Excellent - based on 12 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Diane L
Luton, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“2nd stay, great”
Reviewed 25 October 2015 for a stay in October 2015

2nd stay here. Loved it last year, loved it again this time. Beds very comfy, location is great. Hubby enjoyed fishing from decking. We were lucky enough to see an otter, as well as Harry the heron n numerous ducks n geese. Shame weather wasn't as nice as last time, but we still enjoyed it. Went to the Bridge restaurant again for a meal, had fish mezze which was excellent. All in all a great time was had by us and I'm sure we will be back again - maybe for longer than a long weekend. Just one small thing, no champagne glasses for our bubbly on Sunday (we were celebrating hubby's 70th birthday and our 20th wedding anniversary)

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location location location
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Oct 2015
Thank you for your review it is always good to see feedback. We will look to include champagne glasses and appreciate your suggestions. Please do not hesitate to contact us again to book.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SusanBath...
Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very disappointing”
Reviewed 17 October 2015 for a stay in August 2015
1
person found this review helpful

We were very disappointed by this property. It was poorly maintained in a number of ways. It was a very high price for the quality. The owner says they are fixed. I wouldn't rent from this owner again.

Travelling group: Other
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Oct 2015
We have been renting holiday properties in Norfolk for over 12 years and have many hundreds of satisfied customers including many who regularly book this property 2 or 3 times a year for the last 6 years.

This holiday maker only advised us of a problem after their stay seeking a discount.

We encourage all customers to advise us of any issues during their stay so that they may be attended to immediately. We have a maintenance and cleaning team available to deal with any issues that occasionally arise. Unfortunately by the time we were made aware of the issues it was after the holiday and they had already been addressed by our property team.

We price the property according to the season and believe that we offer competitive holidays taking into account the quality of our property, the area and facilities.

Customer experience is very important to us and we try hard to maintain a good standard. We had extensive discussions and correspondence with this customer and believed that we had addressed her concerns to her satisfaction, so are naturally disappointed to receive this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frances C
1 review
“Lovely cottage”
Reviewed 11 June 2015 for a stay in June 2015

5 adult family members stayed in Sunset Haven for a short break and found the cottage to be ideal for our needs, although slightly on the small side. It was spotlessly clean and had everything we needed except, possibly, a dishwasher. I would definitely go there again if I were returning to the Broads. The dinghy was enjoyed by some members of the party - it was quite a novelty to row round to the restaurant where we had dinner one evening. Watching the wildlife was very enjoyable too.

Travelling group: Extended Family
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jun 2015
Thank you for you kind review. We are glad that you enjoyed your holiday and hope to have the opportunity to welcome you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diane L
Luton, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely”
Reviewed 25 October 2014 for a stay in October 2014

Booked last minute as a treat for hubby's birthday and our wedding anniversary. Lovely cottage. Bit of a problem when we got there as we had been given the wrong code for the key safe and I couldn't get an answer when I phonedt the owner. Luckily there was a man called Tony who was doing up the cottage next door (also owned by the owner of this cottage) who rang Paul for us and he managed to get hold of him, and eventually we managed to get the code for the key safe and got into the cottage.. Thank you Tony, hope you enjoyed the beers.
We used the twin bedroom as hubby can't manage too many stairs, the beds were very comfy and we both slept extremely well. It was so quiet. Family bathroom could do with a bit of TLC, but was fine.
We had a lovely couple of days and ate at the Bridge restaurant in Wroxham on Saturday night (nice seafood platter). Less than 5 minute walk.
Hubby managed to catch a few fish.
Harry the heron visited us each day as did the ducks n swans.
All in all I would recommend this cottage and hope to stay there again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Property right on water edge, comfy beds.
Liked least: Nothing's
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Oct 2014
Thank you for your feedback which is much appreciated. We agree that the bathroom requires a makeover and this is being done in the next couple of weeks. We hope to be able to welcome you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GrannyPen
Auckland, New Zealand
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location”
Reviewed 29 September 2014 for a stay in June 2014

The house was very comfortable and well equiped, especially for 2 couples. Loved sitting out on the deck and watching the boats pass. Loved the swans and heron who visited daily. Easy walk into town with its great shopping. Perfect location for daily drives around the Broads, National Trust Houses and the beaches.
We had a lovely holiday even in the rain! Will certainly return.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Sep 2014
Thank you so much for your booking. We are so glad that you enjoyed your holiday. We hope that you will consider booking again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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