We had a nice room over looking the river. Hotel provided us with slippers, towels and beach bag to use the river Onsen. It was an enjoyable experience. The service at the reception was good. All of them spoke English and were helpful. The ladies serving us our meals spoke very little English and always seem so stressed. One of the reason is because they are not very Organised. Food served on first day was ok. The food served on day 2 was definitely much better. Overall, the location of hotel was good. They just need to improve on their service delivery at meal times.