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“Nice hotel with some areas for improvement”
Review of The Busena Terrace

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The Busena Terrace
Ranked #3 of 23 Hotels / Ryokan in Nago
Certificate of Excellence
Reviewed 29 June 2017 via mobile

The hotel is within a big resort with a lot of restaurants ( all very expensive - good restaurants with reasonable prices are in walking distance). The hotel is very clean, rooms with a lot of space and very comfortable. Staff is friendly with mostly limited English capabilities. Breakfast and cocktails are pretty good, price okay. Two big pools with plenty of sun beds and umbrellas- but at slightest wind they do not open them. A private beach nearby with sun beds and umbrellas, very clean with life guards - but unfortunately without fresh water shower and also a beach bar is missing. For most of activities you need to pay extra, e g rent a bike.

Stayed: June 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 1,170 reviews

Reviewed 2 March 2017

I did not expereince much of their customer services since I was out all day on business and come back for rest and sleep. I only stay there for two tonights and I had relaxed and rested well after long day of meetings and dinners.

Room Tip: The Ocean view rooms are fabulous paranoma view of the China Sea.
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  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
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1  Thank Bermance A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2017 via mobile

The place is comfortable, reliable, clean place to stay. Dining places are good too. While I was staying I had visited Japanese restaurant and Tepanyaki restaurant. They were good. This restaurant uses region foods alot so you can try it often. Price might be a bit high, around 10000 yen per person. I think this place is good to go with grand parents and kids, as in big family.

The ocean view is awesome during sunset. You should have rent car or come here by taxi. Valet parking is free.

Stayed: January 2017
Thank Joo Yun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2016 via mobile

The hotel is location is convenient next to the beach.

Nice pool, all well kept.

Good WI-FI.

We rented bicycles through their activity Center.

Overall atmosphere: OK.

Beautiful views from hotel reception / lobby.

Stayed: November 2016, travelled as a couple
Thank Jav_Coro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2016

My English review will follow after review in Japanese.
Scroll down for English Review.


You should stay away from this hotel if you have tattoo.
They have a "no tattoo policy" at the hotel which I did not learn until dinner time on my stay.
I have booked one of their best rooms, which is a club cottage luxry room.
This room is not available if you book from English website. Why? because they discriminate foreigners and do not want foreigners to stay at their nice rooms.
I do not support discriminations of any type and I ask you not to stay there if you do not believe in discriminations as such.
I had my tattoo showing since i checked in.

Noone said anything at check in, club louge , and lunch onsite.
When there was a dinner time, we had booking at Japanese restaurant.
We sat and was witing for our first course, the manager comes to me and put a dirty towel over my shoulder. I was stunned!
He said I must hide my tattoo while dining there and I am not allowed in the resort at all with my tattoo.
Why noone ever told me until now?
What kind of discriminating rule is that?
The way manager has done it was really really rude and disrespecting.
I was forced to leave the restaurant.
They told me I can have room service instead because they do not allow any tatooed person to be on their hotel ground in the common area...
so we, family of three ( I live in New York, and my sister and mother live in north of Japan) had to eat in the room. They brought the meals we were supposed to have from the japanese restaurant. All cold and disgusting.

I could not eat any of it as it was such low quality food at cold temperature.
I was not allowed anywhere so we were forced to just go to sleep, not enjoying anything we could have at the hotel amenities.
We asked to speak to the general manager at the hotel and they told me they are absent.

Next morning, we wanted to leave as soon as possible but once again general manager was not coming in until later so we waited for him and spoke with him.
We never got satisfactory resolutions and we left the hotel very early as we were not allowed to leave the room otherwise.

What a shame to have such a bad service.
Discriminations against foreigners by not letting them book their club cottage should be illegal.
Now allowed a tattooed person? Such policy should not be allowed!
By the way, my tattoo is a very small Tinkerbel on my left shoulder!!!

Room Tip: Go elsewhere.
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  • Stayed: November 2016, travelled with family
    • Location
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17  Thank Rurina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Busena Terrace

Address: 1808 Kise, Nago 905-0026, Okinawa Prefecture
Phone Number:
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Nago
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Nago
#1 Family Hotel in Nago
#3 Luxury Hotel in Nago
#4 Romantic Hotel in Nago
Price Range: $304 - $844 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Busena Terrace 4.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Busena Terrace Beach Hotel Nago
Busena Terrace Beach Nago
The Busena Terrace Japan/Okinawa Prefecture

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