From the first moment of our arrival, we were made to feel so welcome! We had walked up from the bus station in Zao and they were horrified as they would have collected us. From then on we were taken anywhere we needed to go...ski Rental shop ( from where they took our shoes back to the hotel so we could go straight to the slopes), the cable ropeway (daily.. to and from), another local onsen, another local restaurant... in fact the free taxi service was always available.
The meals were amazing and beautifully presented. The rooms were clean, comfortable and a good size and serviced twice daily..beds put away during the day and brought out again at night.
We had a wonderful massage...the man came to our room.
At one point my son left his ski hat and gloves somewhere..he thought in the local Family Mart. He mentioned this to the staff who lent him gloves. That evening the hat and gloves were in our room...never found out where they found them!
One of our party forgot his hat at the hotel when we arrived at the ropeway...the kind hotel man taxied him back to the hotel to get it.
We were there five nights....it felt like family.....highly recommend this reasonably priced, excellent hotel.
The on site Onsen is also excellent...an indoor and outdoor pool.More