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Reviewed 20 July 2017 via mobile

The hotel is nice and clean but is showing its age. Minor maintenance issues with the room and one annoying inconvenience: no soap dish or shower caddy in the stall shower, which is also very small. However, the kitchen had everything we needed. Buy groceries in Collingwood because the little market in the Village is very expensive. We had a room that faced the Village stage. Loved sitting on the balcony to listen to the evening music but found the movie they played afterwards was loud and kept us up until about 10:30.

We bought the active pack of 8 tickets so it works out to $11.50 per ticket. I find that expensive even for 1 ticket per ride since the gondola takes 1 ticket (half to go up and half to go down) and the other rides are very quick. The coaster is fun. Hiking is free and the scenic route up the mountain is very pretty.

If you want to go to the beach, apparently you have to go early. We tried to take the shuttle at 6 PM and the driver wouldn't take us because he said there were so many people there already that he wouldn't be able to bring us back by the last shuttle to the hotel. We we're very disappointed and complained to the front desk.

The village is cute to walk around and there are shops and restaurants.

All in all a good vacation spot for families but I would say it's important to plan your time and attractions so you don't overspend on tickets.

Stayed: July 2017, travelled with family
1  Thank USCanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Vice President of Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 12 August 2017

Dear USCanTraveller,

Lots of great tips and advice, we appreciate your first hand comments and suggestions and can be sure other travelers to the area will as well. The Grand Georgian is next in line to undergo a full refurbishment, with Mosaic just completed in the Spring of this year and Seasons in 2013. This is a very popular request, the balconies with a view to the Village events, it’s great to relax and take it all in from the convenience of your room. The attractions are unique and offer very different experiences to that of a theme park.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

We were looking for something a little different to do. So while looking at different places to go I stumbled along with this place. I read some reviews and overall they were good. So we made the choice to drive up the 6 and half hour drive from home. When we arrived we were told that we were upgrades ro the Grand Georgian and to a suite instead of just a room. WOW what a room! a beautiful view of the part of the complex. The room had a kitchen and a living room with a sleeper sofa and a fireplace and the the bedroom had a KING size bed. We also had a balcony to sit on . The market place was right below our room which was awesome also. For those of you that have never been there the market place is like a little village with restaurants and shops towards the back of the hotel. In that are is all the fun things to do Zip lines bob sled run, gondola rides to the top of the mountains that had trails on top or you could walk up the ski slops ( we were there in the summer)Lots to do for sure. Hotel has a heated pool and hot tub . OK so now for the drawbacks your choice on parking is this either pay 16 dollars a day to park in the underground garage or walk about a third of a mile away the lots next to the hotel are for the people from other area of the resort and visitors use the lots next to the hotel. Which has no over night parking. We were fortunate that we had no day with rain so the walks were not that bad. One other thing was that our door lock did not always lock so if you go please make sure your door locks completely. There is a lot to do there and great places around the area, scenic caves, wineries , Boat rides in Midland ( about hour away) that will take out in Georgian Bay and see some of the 30,000 islands. Take a trip up to Thornburry and stop in at the Thornburry cider house. One last thing to talk about is driving up. The QEW the main highway from Buffalo to Toronto is very congested lots of traffic so make sure you stay alert and take your time . On the way home there was an an accident and it was closed due a 7 car crash. The back up lasted 3 hours to get around it and it was not pleasant. Not to many side roads to use and most of them was also tied up.

Room Tip: We booked the room early and got a great deal for just a hotel room but they bumped us up to the suite for the same price .
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank MRJAMMERZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Vice President of Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 12 August 2017

Dear MRJAMMERZ,

All in all, it sounds like you had a very good time and it was worth the 6 hour drive, there is so much to see and do, not just on resort but off as well, thank you for mentioning. The climate controlled underground parking garage is available to our overnight guests for $15 per night, with 2 full levels of parking our guest can take comfort in knowing they have convenient and accessible parking sheltered from prevailing weather. If electing to park outdoors, overnight guests are welcome to access the underground to unload and transfer belongings easily to their assigned hotel before relocating their vehicle.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality

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Reviewed 20 July 2017

Staying right in the pedestrian village at Blue Mountain is certainly unique for Ontario. It compares to Mt. Tremblant's pedestrian village. It is convenient and entertaining to stay smack in the middle of the village. Many of the rooms have balconies overlooking the walkways and shops, and if you ask for a view of the mountain, even better. If you want quiet pick a top floor or at least ask not to be above a restaurant/bar. The staff are always accommodating and knowledgeable. It's a very popular place so planning ahead is advised. The beds are comfortable, the rooms are clean, the kitchens are useful. My only complaint is the parking are WiFi are pricey. We go back regularly.

Room Tip: pick a top floor for quiet and views (with balcony though)
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Geri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Vice President of Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 12 August 2017

Dear Geri W,

What a fabulous review, great to hear you are a frequent guest as well, the Village and surroundings are so peaceful and relaxing, glad you enjoyed. This is a very helpful tip, if you are sensitive to noise, please request a room facing away from Village nightlife. As always, we sincerely appreciate our guest recognition of our associates and the outstanding service they provide.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality

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Reviewed 15 July 2017

Our family has stayed at the resort many times over the past 25 years. We have recently visited each summer during the past 3 years with our children and grandchildren. The rooms at the Grand Georgian are shabbier, and furnishings and rugs need replacement. Unfortunately the weather was rainy and cool, and because of thunder in the area the pools and other activities were closed for safety. We enjoyed the activities and pools when they were open. Be aware that everything except the hotel pool requires at least one ticket, which, with the hotel stay discount, cost $12 each.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Vice President of Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 12 August 2017

Dear jmcgaw2017,

We appreciate your loyalty and the time you have taken to post a review of your most recent visit. We are delighted to hear that you enjoyed your stay, minus the unfortunate weather we are experiencing this summer is beyond our control, safety first. The Grand Georgian is next in line for a full refurbishment of guest rooms and common areas; we anticipate exciting results that will breathe new life to one of our most popular hotel accommodations. The Mosaic suites enjoyed a refurbishment in the Spring of this year and Seasons completed one in 2013.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

This is our 39th year staying at Blue Mountain, of course not at the Grand Georgian as it wasn't built 39 years ago, however we have stayed at the Grand Georgian since its existence.

We have a preferred room which we request every year (sometimes 2x per year) and we stay for a week. We book months in advance and although the room can't be guaranteed, unless the owner stays there during our dates, we have always been accommodated. Except for this year. We arrived to find that someone had given our room away the night before we arrived. The room we were given as a substation was not acceptable and we chose to live out of our suitcases for 2 days before we could move back into that room.

The front desk supervisor Kevin, was very helpful, although there was not much he could do about giving us the room we reserved, he did give us a discount to compensate of our inconvenience.

There was a bottle of wine and some chocolate along with a note welcoming us back and wishing us both happy birthdays.

The village is the same, the restaurants all have good dishes and some duds as well as great servers and also some duds. The best restaurant year after year continues to be Tholos, the Greek restaurant. Food is always fresh, tasty and the servers are excellent as well. The biggest disappointment this year was Copper Blues. Both the food and server were sub par and the price outrageous for what you get. Rusty's and Firehall Pizza were the same as every year. There is a new place being built that I hope will have a lot of potential, looking forward to that next year.

As for the Grand Georgian itself, it's in desperate need of some updating. Our room that we waited for had a broken air conditioner in the 2nd bedroom and after 6 (yes, that's not a typo) 6 times, it was still not fixed by the time we left. The shower door was off the tracks with the wheels broken, the fireplace did not work and one of the TV remotes was busted as well. Let's face it, it's old.

The kitchen is equipped and large enough area to work in. The microwave, toaster and stovetop worked perfectly. We did not use the oven. The bed is comfortable and we both had a great sleep with the dark black out curtains. Although the bedroom faces one of the late night party restaurants, the noise was not a problem at all.

The television doesn't have movies to purchase as in the past, but the good news is there is an HDMI cable attached and if you have a devise you can connect like a laptop you can stream Netflix using the free wifi.

We will continue to come up here, even though the place is showing more wear and tear every year. We love the area, the activities, the feel of the whole place. My husband and his friend golf, while my girlfriend and I take advantage of the Koala Spa at the Blue Mountain Inn. It's surprisingly relaxing and the estheticians and RMT's are excellent.
The events on the stage in the plaza are always fun including full concerts, solo singers, movies under the stars etc.

We also enjoy the pool (which had the addition of a lifeguard this year), hot tubs, exercise room, and the mountain itself which has many challenging hikes to get to the top. This year they introduced an $8 fee to ride down on the gondola. Imagine hiking all the way up and then you have to pay to get down, The family in front of us in line had 2 children and had to pay $24 to get down. They were quite upset and I overheard the girl tell them if they had proof that they were staying in the village that the ride down would be free. Who knew? I didn't see any signage saying that. Everyone was quite upset and felt this was a really tacky cash grab. Fortunately I did overhear that family's conversation and I did have my room key in my pocket. I was ready to pay and she was not asking if we were staying in the village.

Blue Mountain Beach is a spot where we do enjoy spending many of the nicer days. You have to drive to it or they do offer a shuttle. We arrived and I asked for 4 towels (to cover the plastic lounges) and the girl would only give me two (one per person). She said there was a towel shortage. I looked around and since it was a chilly day there were only about 20 people at the beach that probably holds comfortably 200-300 people. I looked at her and said "really?" Please give me 4 towels. I was quite put off by how ridiculous this was. She did give me the 4 towels and plenty of attitude to go with it. There is a volleyball net and rentals just as kayaks and canoes available and a bar for food and drinks.

In summary, there are problems with staff and the age of the building, but because of where this resort is situated at the foot of Blue Mountain in the beautiful Georgian Bay area, we will continue to enjoy the area. I only hope things improve and not go further downhill. We do love coming back year after year and are willing to take the good and put up with the bad – at least for now.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank RoadtripTraveller08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Vice President of Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 12 August 2017

Dear RoadripTraveller08,

Wow, 39 years is a long time and indeed you have witnessed an incredible amount of expansion in that period of time. We regret to hear that your request was not delivered on this occasion and can completely understand your disappointment on arrival. While we are unclear as to the exact circumstance surrounding these events, we appreciate your understanding that there can be mitigating circumstances that can impede our ability to honor requests. We can see that our associates, including Kevin made notable efforts to amend for your frustration and take some comfort in knowing empathy was demonstrated for your concerns. The Grand Georgian is next in line for a full refurbishment of guest rooms and common areas; we anticipate exciting results and trust your preferred room will have a whole new look hopefully on your next stay. We are disappointed to learn of some service failures, both at the beach and at the Gondola, we will provide this feedback to our leadership teams to be used as a coaching opportunity. Typically, our associates go out of their way to satisfy our guests and regret that these service shortfalls occurred. We will direct both your praise and dismay with Village dining establishments to the Commercial Tenants offices for their review and follow-up with the owners. The new restaurant is an extension of an existing operation in the Town of Collingwood, Northwinds Brew House, if you have dined in town you will know what to expect, they will be a welcome addition to our array of dining options. We look forward to having you back for your 40th year, until then.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality

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