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Reviewed 11 September 2017 via mobile

Stayed in this hotel for one night, overall a satisfactory.
Check in took us 30 mins (15 mins queue up) busy front desk staff member was friendly though. A common issue for new hotel was the smell in room.
Breakfast was good with local and international selection. We like the fresh coffee.
Only one thing they could do better was the VIP counter - we had a request on food storage however the nice tall lady there was not friendly she even blamed her concierge colleague for directing us to her desk... what a pity... maybe she only interested in serving VIPs.?
Still the best hotel in the city, would recommend to others.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank BR-Apollo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 September 2017

Honorable guests, we appreciate you chose HUALUXE Zhangjiakou and gave us positive comments. It’s our honor to have a good time with you. Our hotel grandly opened on 26th, Apr 2017 as the 300th IHG hotel. Our hotel service concept is following by four principle: Chinese etiquette, status recognition, rejuvenation with nature, and enabling
spaces. It’s our pleasure that you like our breakfast, we are looking forward to your next stay. We appreciate your feedback for the issue of VIP counter, we will retrain our staff to improve the quality of service. Hopefully, we will bring you more surprise next time. Have a beautiful week. Best wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 13 April 2018 via mobile
Google Translation

Date of stay: April 2018
Trip type: Travelled on business
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
琪 郭, Public Relations Manager at HUALUXE Zhangjiakou, responded to this reviewResponded 16 April 2018
Google Translation

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A TripAdvisor China Member
Reviewed 31 December 2017 via mobile
Google Translation

Date of stay: January 2018
Trip type: Travelled with family
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
琪 郭, Public Relations Manager at HUALUXE Zhangjiakou, responded to this reviewResponded 3 January 2018
Google Translation

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Reviewed 27 October 2017
Google Translation

Date of stay: October 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
琪 郭, Public Relations Manager at HUALUXE Zhangjiakou, responded to this reviewResponded 30 October 2017
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Reviewed 9 October 2017
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Date of stay: May 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
琪 郭, Public Relations Manager at HUALUXE Zhangjiakou, responded to this reviewResponded 11 October 2017
Google Translation

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