I stayed here with my wife and 2 small children beginning of August. I had reserved a family room and paid more to get one. When I arrived at the hotel, I was told I was overbooked. Booking a specific type room in a four star hotel and being over booked just means that this hotel is not worthy of a 4 star category. For this reason, I will never return to this place. Cherry on the cake, I got downgraded to a small room and certainly not worthy of a 4 star category. Amazing and a first for me.
I was parked in a very small room for two nights, with bunk beds for the kids (my youngest is 3 and they probably estimated that my child would not be climbing the ladder and would not hurt himself too much when he fell on the tiled floor).
Please note that in my case, the pictures seen on the website did not look at all like the room I was parked in.
The room I got 2 days after was fine, and the food and restaurant staff very kind.
Standard rooms are very small and you will be surprised by the looks of the bathroom if you expect to have booked a four star. Room for two is perhaps ok, but for a family of four, too small. Family rooms are nice, but overbooked (other families from our group were also overbooked). There are recent rooms and older rooms. Cross your fingers to get a new one, but never forget murphey's law...
The pictures on the website were not at all representative of the room I was parked in.
I will not be returning to this hotel for the overbooking reason. Any person reserving a family room in this hotel should from my past experience be very cautious. Overbooking without giving true compensation is theft! Hotel offers what they call compensation. A free safe (if someone wants to rob you, they will rip the safe out of the cupboard guys), free sun beds at the beach (overbooked here as we'll so no chance to get one) and a free meal at an a la carte restaurant (in an all inclusive resort... I guess I must look like an idiot)
That's my experience, and did I mention I will not be returning to this hotel due to their overbooking policy?
Note to the hotel manager, you never came to apologise when I was there, so please don't respond to this review. You had your chance when I was there and demanded to speak to you on my arrival but we're not available to deal with rightfully angry customers.
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- Also Known As:
- Marmari Beach Resort All Inclusive
- Atlantica Marmari Beach Kos, Greece