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“Excellent Whitehouse Honeymoon”

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Sandals South Coast
Ranked #1 of 1 Hotels in White House
Certificate of Excellence
Reviewed 4 November 2005

My husband and I honeymooned at Sandals Whitehouse Oct. 23-28. I can't say enough good things about this resort. The staff was so freindly and accommodating. The pools are great and food was good. I highly recommend the sunset cruise ($50 a person) or a trip to the YS Falls. There is nothing I can complain about at this resort. Just wear bug spray. Yes, there are bugs but nothing bug spray can't take care of. And we did get rain ponchos from the maid but we didn't need them. Please don't let the bad reviews on this website keep you from going to Sandals Whitehouse. We had the best honeymoon we could have asked for.

  • Stayed: October 2005
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9  Thank jcooney02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,120 - 7,124 of 7,374 reviews

A TripAdvisor Member
Flemingsburg, Ky
125
Reviewed 4 November 2005

We honeymooned from 10/23 to 10/28. We absolutely loved it there. After reading reviews on this site we had mixed emotions. Boy were we surprised! We brought with us plenty of Off to keep the bugs away but we never used it! This is no lie we did not see a bug let alone get bitten! The only thing we saw were some harmless bees flying around the sweet stuff at the outside bars. We got there after Wilma so we had sunny days except one and we used it as a picture day. The hotel staff came by every room that day handing out ponchos. The property was beautiful. All in all we enjoyed the entire time.
Now a few comments about the place. If you like night life and partying this is not the place for you! We wanted a peaceful place to relax and enjoy the sun. Try and stay in the Italian village it is the closest to everything that is where we were. If you like to drink get a room with a mini bar otherwise you will have to walk to the farthest side of resort to get a drink after 6pm. Or sit at the Arizona bar. For the most part all the staff was very friendly (there are always those who aren't). The food was all good. If you like steak go to Bayside or Arizona. There is not alot to do when the sun goes down but we were there to spend time together. There are pool tables, a pingpong table and foosball table under a roof with a beautiful view of the water.
If your wanting peace and quiet this is the place! We felt like we had the place to ourselves. plenty of quiet places on the beach. Beach towels were plentiful!
We were very pleased with our stay!

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
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25  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Atlanta, Georgia
121
Reviewed 4 November 2005

We had stayed at Sandals Dunn's River last year and absolutely loved it. We were treated like royalty and the signature guest members were treated even better so we signed up for it.

We decided to go back and try the new Whitehouse for our first anniversary. We flew Delta out of Atlanta. No problems except they have a new wing on the Montego Airport and Delta uses it. You have to walk forever to get to your luggage. The lines at immigration were not that bad.

Now for the bus ride. Yes it is about an hour and 1/2 long through winding roads. It is similar to the road between Cherokee N.C and Gatlinburg except it has numeorus potholes and the road is only about a lane and a half wide. The ride did not bother me or my wife at all but,we did have one guy that did get sick.

Once we got to the resort I figured since we were staying in the concierge level and we were returning signature guests we would have a very special welcome. That was not the case. We were told to sit in the lobby and someone would help us. I had to get up and go get the wet towel and champagne. We were then split up and lead to our rooms. We went to the concierge lodge and gave them our credit card for incidentals. They gave us the little goodie bag (shampoo, lotion, etc.) And took us to our room.

We were in the Dutch village top floor. It was very nice and clean. We then ate at Bluefields since nothing else was open and we had not received our luggage yet to change. The food was good and so was the service.

We went to the Red Lane Spa and it is wonderful. I was totally relaxed with the couples massage and the staff was great.

We went on the glass bottom boat ride and took sailing lessons. That was great. All of the boats scuba, snorkeling, windsurfing, etc. were in use every day. No problems here.

The Italian Restaurant was great. Bayside and Arizona were great also. We were going to try breakfast at Eleanor's one morning walked in and asked to see a menu. The guy did not budge and stated the menu is over there. Our first tatse of a rude person.

Every person we ran into groundskeepers, waiters, water sports, maids, bartenders etc. were just as nice as they could be except the concierge people. The conciegre people seemed to have cared less about anything.

Our room was not made up by 3:30 pm the first day and I went to the concierge to ask them to get it cleaned. They said OK. It got cleaned later, much later.

The next day we went to Negril on the shopping tour. It is another long bus ride. Did not bother me but it was worse than the bus ride from the airport. We ate lunch at Sandals Negril and we were treated like royalty. Surprise, we were treated like royalty at Sandals Dunn River and Sandals Negril but not Whitehouse.

When we got back to our room from Negril, it was not clean and it was 5 pm. We also had a bill stuck in our door for phone calls we had not made. The calls were from the concierge confirming our spa reservation and our Negril tour. We wanted to go to the Managers cocktail reception but did not get to go because our room was not cleaned for our use until after 5:30 pm.

I went to the concierge to complain and he stated that it was standard hotel procedures that rooms are cleaned between 8 and 5. I don't know what hotels he has stayed at but I have never had a room cleaned later than 1 pm. I also talked to him about the phone bills and he was not much help but did have them taken off the bill. Later that night we walked passed him and he completely ignored us. I think he knew we were not pleased with his attitude at all. He called our room and offered us breakfast in the room. Big deal, we were in concierge already. He also stated that we should have told him what time we wanted our room cleaned. Why didn't he tell us the first time we complained?

Bugs: We took the spray because of the other reviews. We never used it and did not get one bite. No problems with bugs.

The pools were cleaned every day and there were plenty of towels and floats.

Because we are signature members we get t-shirts and a bottle of rum. We asked the concierge about this and he told us to go get them ourselves from the front desk. Attitude again.

Overall we had a great trip and other than the attitude of the concierge we had had a great experience.

I would go back to Sandals proprty just because of the treatment received at Dunn's River and Negril. My complaints are picky but I paid for the concierge level and joined the signature club for the perks. I did not feel that I received them at Whitehouse.

Go to Whitehouse and you will have a great time but make sure you tell the concierge you want your room cleaned by a certain time. Also make sure you check your bill for unexplained phone calls.

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
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21  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Lynchburg, VA
139
Reviewed 3 November 2005

What a vacation!

Well, my wife and I were a little nervous after reading certain reviews of SWH. But we decided to give it a try for her 40th birthday trip and we have no regrets!

USAirways direct from Charlotte with no problems, mon. Passports will speed your trip. Quickly through Customs at Montego Bay and then on to the Sandals Lounge for staging for the vans and buses. As noted by others, open tap of Red Stripe in the lounge and a short wait for your van. Follow your bags to the van with Red Stripe in hand and off you go.

The 90 minute ride is curvy, slow and somewhat scary as cars pass you. Rest stop half way with bathrooms and more Red Stripes, if you wish.

Arrive at Sandals and have a seat, towell off and enjoy a glass of champagne. They take your bags (and you) to your room and your vacation begins!

Quick thoughts:

The food is actually very good. Not gourmet but good. Service is pretty fast. Make sure you try the lobster tails at Arizonas. Men bring long pants and closed shoes for most places. No reservations required and this is a nice feature. Short waits with plenty to do, see and sip while you wait. Cafe de Paris has unbelievable coffee and sweets. 11pm seafood buffet a major disappointment. Best lunch? Walk up to the "kitchen" at the French Pool and order jerk chicken to go and take it to the beach or pool!

Daytime activities are great. All day fun at the Piazza pool. Volleyball at the French pool. Ping pong, pool and phoosball. Waterski, sail, waterbike. Make sure you do the 1 hour snorkel trip several times (included in your stay). Look for starfish.. they are there! And pay $65 for the "booze cuise", a 3 hour snorkel tour on a sailboat to a local reef with dancing on the way home. Did I mention Red Stripe?

The resort is big so you can find private spots to relax, as well. The longest walk is about 10 mins from the far end of the French Village to the main pool, piazza and restaurants.

Nightlife? It's there but we were too tired most nights to keep up. Some interesting local flavor (steel band, limbo) and some cheesy cruise ship stuff (musical chairs, talent show, karioke) but something for everyone.

They have a nice gym, squash courts, decent tennis courts and water aerobics everyday so you can work off the food and drinks, if you wish.

The people are GREAT! Odayne and Inoki at the French Pool. Sarge on the sailboat. Odayne rules! Ask him to make you a "Bloody Brain", if you dare! We found everyone to be friendly and helpful, even the grounds crews and gardeners. 600+ employees! No problem!

We spent 6 days in the pools and on the beaches and never had a bug bite!?!?! They must have a problem as noted by other reviews and we also saw them fogging the beach one day. Maybe its a seasonal thing.

The grounds are beautiful! They do need to hide some of the watertowers and maintenence buildings behind the French Village but it really is not a problem. A beautiful place! Listen for frogs at night!

Leaving was sad but they handle eveything for you. The night before departure you get instructions in your room with check-out, bag pick-up and departure times. They even call the airline for you to ensure that your plane is not cancelled (a real bonus for Air Jamaica customers).

Final thoughts... Jamaican Smiles, Dirty Bananas, Appletons, 3 beaches, Sun, White sand, 4 pools, Reggae, One Love, No Problem!

What are you waiting for?

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
39  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Atlanta
19
Reviewed 3 November 2005

This Sandals Property is simply over-rated. If you are the Descriminating Traveler, you DON'T want to stay at the Whitehouse.

Spent 6 days 10/24-10/29. The opposite direction of Negril, this 1 1/2 hour ride on extremely poorly paved roads through nothing but farmland is a nightmare.

The check-in and Check-out process is so chaotic Sandals acts like they just opened yesterday. The Jamaicans were not friendly at all. They had a constant you 're disturbing me attitude. Not once did I hear "NO PROBLEM MAN"

The facility itself is 8 months old; however it shows aging as if it were 3-5 years old. The service is absolutley Horrible. Dinner at every restaurant is a 1 1/2 to 2 hour dining experience. The service is sooo poor you just want to leave. I found dirty glasses, flatware and linen too often than I'd like to admit.

This property is poorly ran and understaffed. Our room was so hot at night we could hardly sleep. They only placed bottled water in the room refrigerator once a day. If you needed water more frequently, you were in trouble. They didn't have bottled water in the restaurants or at any of the bars. The beach didn't even have bottled water or a waiter to bring drink orders.

The Disco played regaee music most of the night. Instead of taking drink orders or clearing the tables, the staff danced until everybody just got tired of them and left. The piano bar didn't even have waiters to take orders. They had empty glasses lying all around too.

This property has so much potential with 440 ocean view rooms, right now the locals are more concerned about their good time and not yours.

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals South Coast

Address: White House, Jamaica (Formerly Sandals Whitehouse)
Phone Number:
Region: Caribbean > Jamaica > Westmoreland Parish > White House
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in White House
Price Range: $623 - $1,737 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals South Coast 5*
Number of rooms: 360
Official Description (provided by the hotel):
Discover the undiscovered. Journey to a forgotten Jamaica where the natural beauty is simply unforgettable. Within a 500-acre wilderness preserve, blue mountains, lush palm groves, pristine coastlines and shimmering turquoise waters create an unbelievable backdrop for a monumental resort. Sandals Whitehouse Europe Village & Spa perfectly blends the exotic allure of the Caribbean with the refined elegance of Europe. Charming Italian piazzas and fountains are surrounded by gardens resplendent with fragrant foliage, while three European-inspired villages – Italian, French and Dutch – are home to luxuriously-appointed, all oceanfront rooms and suites. Each one offers magnificent views overlooking the two-mile long beach, and top tier suites come with Sandals’ legendary Butler Service. Seven restaurants serve mouthwatering gourmet cuisine from around the world, and entertainment ranges from a sophisticated piano bar to bonfire beach parties and a chic nightclub. This resort is truly a world unto itself, where time is all but forgotten and the only moment is now. World Travel Awards: Sandals Resorts “World’s Leading All – Inclusive Company,” 16 years in a row. Sandals Resorts “Caribbean’s Leading Hotel Brand,” 18 years in a row. Sandals Whitehouse “Jamaica’s Leading Spa Resort” Five Star Diamond Award, American Academy of Hospitality Sciences. We’re so very pleased to announce that Sandals Whitehouse European Villages & Spa has been named in Condé Nast Traveler’s Voted 2012 Readers' Choice Awards “Top 15 Hotels & Resorts in the Caribbean,” coming in at No. 10 and “Top 30 Resorts in the Caribbean,” coming in at No. 4 as part of the annual “Best in the World” poll. Presented Certificate of Excellence for 2012 and Travelers' Choice Hotel for 2012. ... more   less 
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Also Known As:
Sandals Whitehouse European Village Hotel Whitehouse
Whitehouse Sandals
Sandals Whitehouse Jamaica

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