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“Could do with a little bit of maintenance”

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Westgrove Hotel and Conference Centre
Ranked #1 of 1 Hotels in Clane
Certificate of Excellence
Reviewed 21 August 2017

Room we stayed in 3rd floor nice and quiet put balcony area could do with a good clean also celing and walls could do with a lick of paint reception staff 10 out of 10 evening staff in restaurant also 10/10 but breakfast staff need to be more friendly some of them appear to be well just dont want to be here food very good tv in bedroom no reception at times

Room Tip: Rear of hotel quite but a little noise from outside air-conditioning units no air conditioning in ro...
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank johnmurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 22 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am glad you enjoyed your stay and I take on board your observations which will be dealt with swiftly. Thank you for your custom and I do hope we encourage you to visit us again in the future.
Kind Regards
Jerry Russell
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 - 45 of 1,121 reviews

Reviewed 21 August 2017 via mobile

Stayed here for a weekend with our 2 kids. Our room was bright and airy and the beds were comfy. Unfortunately it overlooked the smoking area of the function room and there was a wedding the first night so it was quite noisy. My kids managed to sleep through but I found it very hard to sleep with the noise. I would have thought we'd have been given a room away from it. Thankfully there was no function the second night so it was a lot quieter. We ate in the restaurant the first night as part of our package. The menu was ok but being an Italian restaurant there wasn't much variety. The food was nice though and our waiter Ben (tall young lad with glasses) was really nice and good with my kids. We ate in the bar the next day for both lunch and dinner. The bar menu is fantastic and has loads of choices. Food was delicious. I'd have happily eaten here both nights if we weren't on a package. Peter in the bar is a credit to the hotel. Lovely guy to deal with and really tries to make your stay as good as possible. He was great with my son in particular who wasn't happy we'd dragged him out of the kids club for dinner. My kids loved the club and didn't want to leave it. All the staff were lovely there. My husband brought the kids swimming and they all loved the pool. I was lucky enough to get to try the spa and it has such a relaxing atmosphere. Really worth checking out. Overall despite the noise the first we had a lovely stay and would happily go back again. In fact we were going to stay an extra night but unfortunately it was booked out.

Stayed: August 2017, travelled with family
1  Thank ghostchild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 22 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. Ben in the Restaurant and Peter in the Bar will be thrilled to get a mention. My apologies about the noise you encountered the first night of your stay. Thank you for all your kind words and recommending us to others. I do hope you will consider us again for a break away in the future. Many thanks for your custom.
Kind Regards
Jerry Russell
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Stayed here with my mother and my 9 year old son for one night. We had a lovely stay. Rooms are spacious, modern and comfortable. Pool is lovely for a swim. They have a steam room and a jacuzzi. We went to The Kildare Maze nearby which was a fun activity to do.
We ate in the bar that night. Food was lovely and service was good. Breakfast the next morning was nice but they were very busy and the young girls working there couldn't really cope. We were shown to a table which hadn't been cleared away so the girl started cleaning and clearing it as we were sitting there. She then proceeded to lay the table and didn't tell us anything about the breakfast. We could only see a cold buffet area so we were unsure if you had to order the hot food. Once we asked, we were told where it was and the man serving the food wasn't very friendly. My son got a fry, brought it back to the table and then went to get toast. When he returned to the table his breakfast had been taken away and we had to queue again for another plate! I said this to one of the senior men working there and he didn't even apologise.
Overall the stay was very good except for the breakfast experience.

Stayed: August 2017, travelled with family
Thank Travelbugs90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 18 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am glad to hear you enjoyed your stay and sorry that Breakfast was overwhelmed when you decided to dine. I am sorry you were directed towards an unset table for breakfast this is certainly not our standard and should not of happened. I appreciate your feedback and I do hope you will consider us again when taking a break away.
Kind Regards
Jerry Russell
General Manager.

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Reviewed 16 August 2017

Westgrove is a large mid-range hotel, which appeared to be popular with several bus tour groups when we visited. Our room was spacious and comfortable, albeit with a small window and limited natural light. Beds were comfortable. Food in the bar was average.
A positive note on service: we stayed on a very warm night and room temperature was unusually high. All portable fans had been already borrowed by guests but on hearing my wife was pregnant, one was procured from somewhere and delivered with a smile in under ten minutes.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank BA_83838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 18 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am glad to read that you enjoyed your stay and that a fan was purchased for your wife. I do hope we encourage you to consider us when taking a break away in the future. Many thanks for your custom.
Kind Regards
Jerry Russell
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

Lovely base for a family break with plenty to do in the area. Lovely leisure centre with great staff. Breakfast was great, fresh omelettes made to order were delicious. Food in the bar for dinner was super and service was so good, Peter was an excellent server. Would definitely recommend.

Stayed: August 2017, travelled with family
1  Thank GM_MDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 18 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am delighted that you enjoyed your stay and that Peter looked after you in our Oak Bar. He will be thrilled to get a mention in your review so thank you for that. Thank you for your kind words and I do hope we encourage you to return again in the future. Thank you for recommending our Hotel to others.
Kind Regards
Jerry Russell
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgrove Hotel and Conference Centre

Address: Abbeylands, Clane, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Kildare > Clane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Clane
Price Range: $128 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgrove Hotel and Conference Centre 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Westgrove Hotel & Conference Centre situated in the beautiful village of Clane in County Kildare; we are 30 minutes from Dublin City Centre with easy access from the M7 and M4 motorways. A four star property with extensive leisure club consisting of 20 metre indoor pool, kids pool, Jacuzzi and steam room and a large gym and fitness studio. We have The Oak Bar with a carvery lunch and full day menu, Assaggio Italian Restaurant and 24 hour room service. We have the award-winning Spa Haven featuring Elemis luxury treatments. We have our supervised kids club with mini cinema. We have two well appointed ballrooms, three boardrooms and two syndicate rooms hosting weddings, conferences, meetings and events. ... more   less 
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Also Known As:
Westgrove Hotel Clane

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