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“Disappointing”

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Westgrove Hotel and Conference Centre
Ranked #1 of 1 Hotels in Clane
Certificate of Excellence
Reviewed 2 August 2017

Booked an apartment room in the hotel for 4 friends. Looked lovely on the website. Rooms were big and the beds were very comfortable..but.. the kitchen was very badly equipped. No tea towels,glasses, teapot, only 2 knives in fact basically there was a toaster kettle and a few odd plates . Room was very dark and the whole place is in need of total refurbishment. Mahogany wood scratches on the table and chairs and doors, fingerprints everywhere on the glass and in the lift. Carpet in the library worn and loose. Food was average. Paid €24 for breakfast in our room. Only got half the order and had to wait for the other half. Trays in the carvery / breakfast area were worn and the plastic peeling off.. had to wait for eggs pudding mushrooms to be cooked at breakfast. Service was terrible in the bar. Barman could only make 3 or 4 cocktails. Twice they forgot to bring our drinks. Definitely not a 4star hotel. Would give it 2 stars

Room Tip: We were on floor 2 overlooking the delivery area. Very noisy in the morning.
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  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Redser1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 3 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am disappointed on the issues you raised but will investigate and review. I am so sorry you did not enjoy your stay and if you would like to contact me directly we can discuss your findings. My contact details are jerryrussell@westgrovehotel.com or 045 98 99 09. Thank you for your business to our Hotel and I hope we can welcome you back again in the future.
Kind Regards
Jerry Russell
General Manager.

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51 - 55 of 1,121 reviews

Reviewed 31 July 2017 via mobile

Stayed here last week can't knock it great hotel the staff were friendly and helpful rooms were great facilities were really good free gym and pool with steam room and Jacuzzi. Good slightly overpriced but that's Ireland and the Euro for you. Shops on site with a supervalu. Underground car parking also . Brilliant will stay again when over for work

Stayed: July 2017, travelled on business
1  Thank Leila1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 3 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am delighted that you enjoyed your stay and that you were impressed by our Leisure Club facilities and adjoining Abbeylands Shopping Centre. We are so lucky to have secure underground parking with direct access to our bedrooms. We do believe we offer value for money as it is a competitive space in County Kildare. We would love if you chose to visit us again and we look forward to welcoming you. Many thanks for your custom.
Kind Regards
Jerry Russell
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

Hi we travelled to this hotel for a family wedding as well as a funeral.We had not planned to stay the two nights but as we had a funeral on the Sunday we asked did they have accommodation for second night when we arrived...
I can seriously say that they could not do enough for us, the only thing you need to remember when booking is that your room will not be ready till 3pm ..But as we where waiting to change into our wedding clothes the cleaners let us use the room to change ..We had booked an apartment as we had 5 children and the housekeeping staff could not do enough for us I have to highly recommend them as they don't often get a mention. Tom the manager was on hand the whole time and Sylvia on reception was excellent she rang me when I had asked to book second night..
I would highly recommend this hotel the pool and the kids club for the short period we where there where spotless and the children loved it ..Thank you to all the staff and we look forward to seeing you all again ..xxx

Stayed: July 2017, travelled with family
Thank Tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 3 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am delighted that you enjoyed your stay and that we were able to accommodate you for the second night when you arrived. Viktorija our Accommodation Manager and her team in Accommodation Services will be delighted receive your comments as will Tom our Banqueting Manager and Sylvia on reception. Many thanks for your kind words. Thank you for recommending our Hotel to others and I do hope we have the opportunity to welcome you back in the future.
Kind Regards
Jerry Russell
General Manager.

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Reviewed 24 July 2017

we stayed at The Westgrove for two nights .not much has changed since we stayed at least 10 years ago ,the rooms are a very big let down very dated decor very drab and very dark .really needs some up grading .Food and service in the restaurant was excellent friendly staff ,bar staff were chatty and friendly .The rooms are overpriced for what you get and the hotel could benefit from a complete refit .Location is good

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank maireadcunnanelynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerry R, General Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 3 August 2017

Dear Guest
Thank you for choosing the Westgrove Hotel Leisure Club and Spa and for taking the time to give us your review. I am sorry you were disappointed with the bedroom you were allocated but glad to tell you that we are refurbishing our bedrooms and have completed 30 bedrooms to date and will start again in the autumn and do 30 more. We are continuously refurbishing and decorating our Hotel in line with guest expectations so I am sorry this was not your experience. Thank you for visiting us again and I do hope we encourage you to return again in the future. Thank you for your custom.
Kind Regards
Jerry Russell
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

Nice enough but overpriced. Breakfast was not good. Rooms could do with being upgraded. Difficult to get ur bearings if there for one night as everything is spread out so much. View from room was over roof tops!!

Stayed: July 2017, travelled with family
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maja E, Manager at Westgrove Hotel and Conference Centre, responded to this reviewResponded 24 July 2017

Dear Guest,
Many thansk for your valuable feedback. Your comments will be passed on to senior management. We hope to welcome you back in the near future.
Kind Regards
Maja Epps

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgrove Hotel and Conference Centre

Address: Abbeylands, Clane, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Kildare > Clane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Clane
Price Range: $128 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgrove Hotel and Conference Centre 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Westgrove Hotel & Conference Centre situated in the beautiful village of Clane in County Kildare; we are 30 minutes from Dublin City Centre with easy access from the M7 and M4 motorways. A four star property with extensive leisure club consisting of 20 metre indoor pool, kids pool, Jacuzzi and steam room and a large gym and fitness studio. We have The Oak Bar with a carvery lunch and full day menu, Assaggio Italian Restaurant and 24 hour room service. We have the award-winning Spa Haven featuring Elemis luxury treatments. We have our supervised kids club with mini cinema. We have two well appointed ballrooms, three boardrooms and two syndicate rooms hosting weddings, conferences, meetings and events. ... more   less 
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Also Known As:
Westgrove Hotel Clane

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