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“Make the best of it”

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Wyndham Grand Rio Mar Beach Resort & Spa
Ranked #2 of 5 Hotels in Rio Grande
Quebradillas, Puerto Rico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Make the best of it”
Reviewed 3 June 2012

Go prepared if you've read the reviews. keep in mind that paying $220 doesn't include much other than pool use and towels.. but there really isn't much to do other than the pool, the beach and maybe the gym.

Most guest bring food from outside the hotel with them, I saw lots of people with personal coolers, and their own drinks and food at the pool. I can understand being that per person if you were to have breakfast, lunch and dinner at the hotel you would need at least $75 per person per day. And that would be being cautious.

There are 5 on site restaurants, Palio (Italian - Fine dining up to $45 per plate) ,Marbella (Puertorrican - casual up to $30 p/p) a japanese restaurant under $30. There is s poolside restaurant that has an amazing menu and is more affordable but is almost never open. The have the pool bar open most of the time. There is also a small cafe next to the casino were you can get decent coffee for about $5 and lost of pastries. There are also two other at the country club.

The thing is if you have all your meals outside of the hotel will take up all of your day, meaning you spent $220 a night to not enjoy the hotel.

The way i see it. Either come ready to pay $75 dollars a day p/p or Bring it with you. You might want to research and see if there is any place near that has delivery.

Room Tip: Ask for an ocean view room. If you are with kids Ask for a room overlooking the iguana feeding pond...
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  • Stayed May 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kritzia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,870 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,284)
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English first
Schaumburg
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 June 2012

Before staying at the Rio Mar I read many poor reviews from people that reviewed the resort on this site. Well now here is the true review. The food was excellent and very large portions for the money. I am a huge eater and still couldnt finish there meals. The hotel staff was very friendly and took care of there guests to the fullest. My wife and I got paint on our shorts when we were taking pictures in the front of the resort because nobody put wet paint signs up. I informed the manager and he gave us $100 dollar credit towards dinners and also gave us are room refrigerator for free which was a $ 60 dollar savings. Not a bad deal for ruining $40 dollars in shorts. People also stated the rooms and resort were not clean. I did not notice anything that was dirty and the house keepers were also very friendly and did a great job cleaning. Some people stated there was mold on the curtains and rust on the furniture. Well the reason things like that happen is due to these guests leaving the patio door open with the air conditioning running which causes the room to condensate due to the high humidity outside. Over all the resort was beautiful, excellent service and will for sure go back.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2012

I just checked out yesterday and the trip is fresh in my memory. I dont normally write reviews, but wanted to do it this time as I was really dissatisfied with the service and the experience as a whole.

Several things make me write this, from the

- Poor and very very slow service of food and drinks on the beach
- dog feaces by the swimming pool (completely unhygenic)
- 17% resort fees (not sure what this is for..service was crap)
- unfriendly and unhelpful parking lot attendant who didnt have a credit card machine and made me go back up after express check out over the phone (17% resort service fee???)
- rooms not very clean
- first aid bandaids not being delivered to the room and they made us buy bandaids in the giftshow
- make 'as much as money as possible' culture without providing value
- older property and needs some renovation
------------------------------------------------------------------------------------------------------------
- great view and great location - seems like the hardware is there, but the software (management and employee culture) needs serious overhauling.
- until that happens, i will not stay at a wyndham again

50 mins for a mango margharita on the beach?? doesnt make any sense... simple fixes.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank t p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefferson City, Missouri
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 June 2012

We were looking forward to posting on this sight that our stay had been just wonderful, but as with the other reviewers we experienced the same issues with staffing issues and lack of cleanliness.

We are not demanding and we can overlook alot but not at this place. We got a fabulous rate but even with that we didn't feel we got our money's worth. The rooms were not clean. I don't believe they have mopped the floors since the hotel was built. I wouldn't have let my worst enemy walk on them barefoot. The shower curtain was soiled. The sun came in our window in late afternoon and reflected off the door to the room. Should have kept the curtains closed as it was the most disgusting thing to see..........don't believe the back of the door had ever been wiped down. Thousands of fingerprints, dirt, and grease. Towel issues were the same as others, sometimes we got them and sometimes we didn't. We requested all new towels one day and when we came back to the room late at night we found 2 washcloths and that was it! No kidding! We had just returned from a day of hiking and we were not happy.

We tried to eat at the Tiki Hut 3 times and finally gave up. On Thursday night we arrived to find it closed at 6pm. Our fault since we hadn't checked the times. They told us they would be open until 7pm on Friday and had a great menu so we came back on Friday at 5pm. We were then told they weren't serving the entire menu only "appetizer type" food. Told us to give it a try on Saturday when they would have everything. Ok so we tried again. (Don't ask us why we just did.) We found out they really don't have a "full menu" the items we tried to order which are printed on the menu weren't being served. Apparently they are only offered at special times. We gave up on that one. We decided to try the Asian Restaurant instead and guess what? It's closed on Sunday evenings! We ate at the Mirabella twice and the food was ok, but the service was not. No smiles, friendliness or professionalism. The best experience we had was at the Italian Restaurant. The servers were great and the food was fantastic. We were the first couple seated after the restaurant opened that night and rather than give us a table at the window we were put behind a wall and post. REALLY? Are you serious....not acceptable! They did move us to a new table. We ate all of our breakfasts and two lunches down the street at a bakery called Rico Pan or Panaderia Bakery. It's on Highway 3 just west of the road to the Rio Mar. Even though it's called a bakery they serve hot breakfasts. Try the omelet sandwich for breakfast and the puerto rican sandwich for lunch. Best place ever and favorite of the locals.

The best time we had at the hotel was on Friday night when they had local Puerto Rican couples dancing in the lobby bar and we watched them for most of the evening. They were fantastic and appeared to be having so much fun!

The grounds were beautiful and the beach was wonderful. But that just doesn't make up for the lack of service and cleanliness. If you had a great time consider yourself one of the lucky few that did.

Room Tip: Don't go there.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Desert41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, MT
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2012

I'm not going to knock the views and the beauty of this place but damn its expensive. Some staff was super nice, some came off as incredibly rude. They get your money regardless if you take their shuttle for $150 round trip per/person or get your own rental car w/ a $15 a day parking fee. Drinks, bring your own booze unless you want to drop $100 on 4 drinks at the bar. Also during the week all of the 4 bars in the hotel all close by 11, which was a complete shock. Finally there is a sneaky charge they get you with when you check out $18 per/day for cleaning regardless if you actually used the cleaning people or not. The overall experience was good but beware of the hidden charges, if you sneeze to hard they might charge you....

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Rio Mar Beach Resort & Spa

Property: Wyndham Grand Rio Mar Beach Resort & Spa
Address: 6000 Rio Mar Boulevard, Rio Grande 00745-4661, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rio Grande
#2 Luxury Hotel in Rio Grande
#2 On the Beach Hotel in Rio Grande
#2 Spa Hotel in Rio Grande
Price range (per night): $216 - $522
Hotel Class:4 star — Wyndham Grand Rio Mar Beach Resort & Spa 4*
Number of rooms: 600
Official Description (provided by the hotel):
Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more   less 
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Also Known As:
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Wyndham Rio Grande
Rio Del Mar Puerto Rico
Rio Grande Wyndham
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Wyndham El Yunque National Forest
El Yunque National Forest Wyndham
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande

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