If you search for bike rentals on Grand Cayman, West Bay Loop will pop to the top. DO NOT RENT from them. We tried several times to contact them to rent 2 bicycles for a week. The first time, I emailed Richard weeks in advance to set up rentals that would be available the day we arrived. He blew me off with a curt email telling me to contact him when we arrived. So we did try and call him the day we arrived – and even had one of the hotel managers help us. Richard blew us off, telling us he had to deal with his daughter that day and to call us back the next day. The next day when we called, he gave us 2 prices for the bikes. When my husband asked him to clarify why he changed the price, he told him he wouldn’t do business with us, then hung up on us. VERY rude and unprofessional. Even the front desk manager at our resort tried to talk with Richard, and he read her the riot act and continued to refuse service, saying he had to make a living. I work in the service industry and would NEVER treat my customers this way. It’s clear from his inconsistent behavior you can’t trust him to come through for you. Read the other comments – you’ll see a common theme among them. We finally ended up contacting Adventura Cayman – who treated us very well and with exceptional service. We’ll give our business to Adventura Cayman any day. By the way, we did ride all over the West Bay, through Barker’s National Park and all the neighborhoods. It’s beautiful - although we found the West Bay Loop map inaccurate and confusing. I fully expect a hostile response from Richard on this post, which is consistent with how we treated us.
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