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Reviewed 13 June 2018

We returned from our recent trip to Providenciales, Turks and Caicos celebrating my 40th birthday. We stayed at Seven Stars in Grace Bay and it was wonderful! We flew in on a Friday and returned on a Tuesday so it wasn’t a super long trip and we missed the local fish fry on Thursday. We will be sure not to make that mistake again.

Hotel: Was recommended by a co-worker who has stayed there multiple times…and now I know why! Everything about it was great! When we arrived to the airport, it was very easy to find the Seven Stars rep and she quickly got us into a taxi van and we headed straight to the resort. It was $33 for the transport, as we had heard and expected. We were welcomed with cold towels and yummy rum punch. The complimentary breakfast and omelet station was very good. Stanley & Demond were very friendly and helpful during our entire stay. The rooms are very nice and spacious. They also left a nice birthday message in the room along with some brownies and a plate of fresh fruit which were very much appreciated. We stayed in room 3607, an oceanfront 1 bedroom jr suite with a small kitchenette and very large bathroom (which even had a window over the tub overlooking Grace Bay – breathtaking). We had requested a higher floor if possible when booking and we were on the 6th floor of building 3 and the views were amazing! The room had a huge motorized shade on the window which was so nice to just click the button and close at night and allow us to sleep in a tad without the sun waking us up. We enjoyed the free wifi and they provided us with as much bottled water as needed. We also enjoyed using the complimentary bikes, snorkels, and paddleboards! The only one thing I didn’t love was the pool…it was a heated salt water pool. Heated…in June…in the Carribean? I don’t understand this. My husband took a quick dip one evening and I put my feet in but it was too warm for me. I really wanted to go for a refreshing dip as soon as we finished a hot bike ride but the thought of the warm water was a letdown. However, it was a perfect vacation with the most beautiful ocean ever so I opted for a dip in the ocean instead and was never disappointed spending all of our time at the beach. We typically travel to adult-only (& often all-inclusive) resorts and this was neither. The kids were always well behaved and not in the way, but I was surprised at how many kids/families were there. Overall, we were very pleased and we will be returning to Turks and Caicos and will very likely be returning to Seven Stars!

Transportation: We took advantage of the free bike rentals at the resort and also walked a lot. (Many restaurants, groceries, and shopping very close by). We knew the cabs would be expensive….but they were crazy expensive! We heard from so many that you could rent a car for $30-40/day and we will do that during our next stay. I would highly recommend renting a car. We were too afraid to do that this trip since we didn’t know where to go and they drive on the left side and have tons of roundabouts (and you go to the left) so we did the cabs but did I mention they are SOOOOOO expensive? Almost $20 PER PERSON EACH WAY almost everywhere you take them. That is insane. We will rent a car next time for 1 or 2 of the days now that we know a little more about the area.

Taylor Bay: You HAVE to go to Taylor Bay. Grace Bay was GREAT and Taylor Bay was AMAZING. Seriously, the best day of my life! It was unbelievable…so worth the trip over to that side of the island. It was my favorite day of our amazing vacation. It was us and maybe 12 other people who stopped by the island all day long. We felt like we were on a private island! The water was even clearer than Grace Bay (hard to believe that is even possible) and it was no more than knee deep almost as far as you could walk! Insane! Although we took the expensive cab ride there, it was only about a 10 min drive to the other side of the island. The driver knew exactly where to go and took us right to the path to enter the beach. (It can be hard to find – so be sure to research more about Taylor Bay before you go if you are driving). As we were leaving the hotel, Demond offered to call someone and arrange for them to drop off 2 beach loungers and an umbrella. It was less than $40 for the service and worth every penny since Taylor Bay is so secluded and we were going to spend the entire day there. We were so thankful for his recommendation! Pack a cooler and enjoy a day in paradise.

Safety: We felt SUPER safe everywhere we went – unlike most others places we’ve traveled in the Caribbean. We typically do not like to leave the resort and this was not the case this trip.

Food: The food (& alcohol) is super expensive. We were right across from the grocery store so that was helpful but many items are very expensive. I would recommend squeezing in as many things as you can and take with you to save money (we packed several items like lots of sunscreen, bug spray, pringles, mustard, peanut butter, ziplock bags, crackers, snacks, a small inflatable float, softside cooler, etc) That way we only had to buy bread, sandwich meat, cheese, beer, etc. Just as a reference for price – carton of OJ was $17 and 12 pack of beer was $38, etc…..crazy! so even the little stuff like mustard and ziplocks saved us a ton on groceries we would have had to buy there. I was able to find Miller Lite and many other common beers at Graceway groceries across from Seven Stars. However, my husband will only drink Bud Light and we could not find it at several stores. Luckily, they sold it at the gift shop at Seven Stars and they were great to order him cases as needed. (They were $4 per bottle there which is still a little high but way less than ordering it from the hotel bar or at the restaurants). We had heard the island didn’t sell beer on Sunday…the problem was we were on vacation and didn’t realize what day/time it was until 9:30pm on Saturday night and Graceway had just closed. The hotel gift shop does sell beer on Sunday but may have a limited selection. Just be sure to plan ahead. As others have mentioned, many people brought coolers with food/beer/drinks to the pool and ocean at the hotel and there were no issues with that at all. This helped us save a good bit of money on the trip.

Restaurants: ALL of the food we had during our trip was very good. (again, not the case other places we have traveled) We ate at boogaloo’s – great atmosphere and practically eating in/on the water. Pricey but good. We had the coconut cracked conch that was recommended and it didn’t disappoint. They also allow you to take home a conch shell from their pile on the beach, which was really fun to pick out. (The guys at the beach hut at Seven Stars will clean it for you overnight so you can pack it in your bags and take it home).
We also ate at Cocovan (food truck next to coco bistro fine dining) It was very good and one of the least expensive dinners we had but still more than you’d pay in US. We had the lobster mac and cheese balls as an appetizer and they were delicious! We each had grouper tacos that were very good. However, don’t leave without getting the fresh hot churros for dessert - they were soooo good!

Other: You will need lots of bug spray. They do have tons of sand fleas or noseeems or something that bite all day/night. We brought bug spray but kept forgetting to use it, especially during the day and got lots of bites on our feet/legs. You can’t feel them at all but still annoying to have the bites.

We never like to visit the same place twice, as we want to experience different places in the Caribbean. However, we have both decided we will be breaking tradition and returning to Turks and Caicos again ( and hopefully very soon). It was the Best Vacation Ever!

Room tip: Pay for Ocean-front! / request above 3rd floor when available
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
8  Thank teamfloyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 20 June 2018

Dear teamfloyd,

Congratulations and thank you for choosing Seven Stars Resort & Spa to celebrate your 40th Birthday.

Thank you for taking the time to share your detailed review on TripAdvisor, I was thrilled to read that you captured all the special features of our resort.

Thank you for such a glowing summary of your vacation with us. I was so pleased you enjoyed the comfort of your spacious suite, amenities and food and beverage offerings. We are very fortunate to be located on a perfect stretch of the beach and you are guaranteed a beautiful setting with all the conveniences you need for your island vacation.

Your comments on our team and level of exceptional service we provide are certainly heartwarming and much appreciated. Your kind compliments have been shared with our team.

Your invaluable feedback is appreciated and we look forward to welcoming you back to enjoy another memorable vacation in Paradise.

Yours sincerely,

Bela

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Reviewed 13 June 2018 via mobile

Our first trip to T/C and the Seven Stars. Not a cheap experience by any means but the views, the service, the beach and the beautiful water were all outstanding. Staff could not be nicer, friendlier or more accommodating. The only negative would be the beach BBQ as this was by far the most expensive meal we had on the island and the least in quality, style and option. For the cost of the buffet, at least include drinks. Do yourself a favor and skip the beach bbq and visit the wonderful local restaurants all within a very short walk.

Date of stay: May 2018
Trip type: Travelled with family
2  Thank AllenT533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 14 June 2018

Dear Allen T,


I was delighted to read that you enjoyed the resort, the beautiful beaches and appreciated the service and found our team to be hospitable and friendly.

Our much talked about Beach BBQ is very popular amongst our guests and non residents, I was however sorry to read that your experience at our Beach BBQ did not meet your expectations. Your comments have been passed on to our Food and Beverage Director for immediate review.

Your feedback is appreciated, our commitment at the Resort is to provide the finest in service and personal attention to everyone who stays with us and it is helpful when our guests pass their opinions and experiences to us, allowing us to refine our product and services where necessary.

Thank you and we look forward to welcoming you back to Seven Stars Resort & Spa to enjoy a memorable stay in all aspects.

With kind regards,

Bela

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Reviewed 10 June 2018 via mobile

It's always nice to discover when a hotel's website didn't oversell the actual property. Seven Stars delivered, and we can't wait to return! The Jr suite was plenty roomy with a huge bathroom and perfect view from a full sized balcony (one of this hotel's advantages since its taller than most). The "breakfast included" was actually "best hotel breakfast you've seen" included. Could not even try every food choice and the host, Beatrice, was a daily big smile and trip advisor for the day! Like a luxury hotel with B&B warmth. After breakfast, the site has a good selection of pool, beach and pool overlooking beach lounge chairs. Drink service and lunch are available to the many high quality lounge chairs. Daniel at the pool service hut was eager to make your vacation afternoons enjoyable. The beach is pristine and kid friendly. DiveProvo and a shopping area are a walk away.

Date of stay: June 2018
Trip type: Travelled as a couple
2  Thank DaveOKC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 11 June 2018

Dear DaveOKC,

Thank you for taking the time to share your wonderful feedback on Trip Advisor.

I was thrilled to read that you had an enjoyable stay and I was pleased that you appreciated your suite, our unique suites are some of the largest on the island providing comfort and all the amenities you need on your island vacation.

I was delighted that you appreciated our complimentary hearty breakfast offerings, a great way to start your mornings.

It can't get better than spending your day relaxing on our plush and comfortable lounge chairs with the added benefit of the attentive service from our Pool and Beach Butlers.

At Seven Stars Resort & Spa we strive for excellence and I am very happy that we lived up to your expectations. It will be a pleasure to share your complimentary feedback with Beatrice and Daniel.

Thank you for choosing to stay with us and we look forward to welcoming you back in the near future.

With kind regards,

Bela

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Reviewed 10 June 2018

I'm 24 and came with my parents as a law school graduation gift, and I can't begin to tell you how grateful I am for this trip because it was the best trip of my entire life! From the moment our feet touched Turks and Caicos soil, we felt at home. Troy cheerfully greeted us at the airport and got us settled into a taxi on and on our way to the resort. At the resort, we were greeting with a cool towel and delicious punch. You can add coconut rum to the punch if you like, and let's be honest, after hours of traveling, who doesn't need a little rum??

We stayed in a 2 bedroom garden view suite in the Alya building. It was absolutely beautiful and even without looking at the ocean we loved the view from our balcony. Everything about the resort is beautiful! Angelo serviced our suite throughout the week, and each time did a wonderful job cleaning and ensuring we had plenty of clean towels and bottles of water. The beach is immaculate, and I could easily stay there forever.

While the views and the room certainly exceeded any expectation, the best part about Seven Stars is the service! The staff here made our entire vacation! They quickly became our friends and leaving them is very difficult! They are a huge reason that we plan to return as soon as possible! So let's name a few of these stellar folks:

1. Esmeralda- She works as a waitress and hostess at Seven breakfast. We met her on our very first morning and honestly our trip would not have been complete or the same without her. If you visit and are fortunate enough to have Esmeralda as your waitress count ALL of your blessings. She is a genuinely lovely human being with a wonderful sense of humor and a heart as big as the ocean we swam in. She is family to us now, and we are so grateful for that. Treat her right because she is definitely looking our for her guests best interests!
2. Lila- He works on the beach running back and forth brining drinks, food, towels- anything you could ever need. He is truly one of the hardest workers I have ever encountered and is the absolute sweetest! HIs huge smile was the first thing to welcome us to the beach every morning, and it just started the day off right!! He would do anything for anyone! He's just the kind of person you want to be around and always made sure we were 100% comfortable and happy!
3. Beatrice- We met Beatrice on day 1 and her bubbly personality and honest sense of humor made us feel right at home! She broke the ice for us and helped us feel settled!
4. Ronald- Another gentleman who works as beach service, Ronald is amazing. He, much like Lila, is deeply invested in the guests' comfort and happiness. You can't imagine how hard these guys work and every time they have a huge smile on their faces.
5. Wilson- Wilson was our waiter for dinner at The Deck. His smile is contagious and his charm undeniable. He is incredibly sweet and made our dinner as relaxing as possible.

The watersports were easily accessible and provided some entertainment for folks who like to be active during their beach day. Seriously, this place is all about doing (or not doing) whatever makes you happy. It's a short walk from the grocery store, shops, restaurants, and ice cream. The resort also makes getting a taxi to dinner incredibly easy!

These people, this place- they are beyond anything you could possibly hope for. From the very first to the very last moment, it was an absolute pleasure to stay at the Seven Stars Resort, and we will most certainly be back!

Date of stay: June 2018
2  Thank Abbey B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 11 June 2018

Dear Abbey B,

Congratulations and thank you for choosing to celebrate this wonderful achievement at Seven Stars Resort & Spa.

Thank you for your complimentary review. I was thrilled to read that you and your family enjoyed your stay and the team made you feel so welcome from the moment you arrived in Turks and Caicos.

We do strive to ensure that the service provided by our team is consistently outstanding, and it was a genuine delight for us to read about the memorable moments our team members create for our guests. It is always such a pleasure for us to share such kind words with them, and I will ensure your lovely comments about Troy, Esmeralda, Lila, Beatrice, Ronald and Wilson are passed on to them – they are some of our finest members of the team and we are certainly very proud of them.

You definitely made the right choice and picked the “Best Caribbean Island - Turks and Caicos is “beautiful by nature” with beautiful turquoise beaches accompanied with warm and sincere Caribbean Hospitality.

Thank you and we look forward to welcoming you back for another unforgettable experience next summer.

Best wishes,

Bela

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Reviewed 9 June 2018

2 gals from Chicago stayed here for a week (5/27-6/3)...def not long enough. Flight down from Chicago thru Charlotte uneventful. Landed 1/2 hr early, no complaint. Really enjoyed the welcome rum punch but couldn't order it any other time anywhere at the resort rest of the week so we bought rum and decided to try our own recipe...we came close but just not the same. 7 Stars please sell it at the bar! Had a 2 bedroom garden view, asked for upgrade at check in but no dice even though we were later told the hotel was only 75% capacity...we would have really enjoyed that upgrade especially if there were empty rooms...made the best of it either way. Ritz construction didn't bother us at all and we could see it from our room, I'm sure it will get louder as it continues to go up. It was a holiday on Monday also so no construction then. Housekeeping was great both times they came in daily (turn down service included), extra water everyday! Breakfast buffet was great...fresh and good variety. Pool was amazing and sometimes almost too warm, but nothing a quick dip in ocean couldn't fix. Bar staff at the Deck were great! Quiet week so I was able to walk around pool and read my book. Beautiful beach, saw a wedding our last night. Pretty much everyone that works there is super nice...a few people may have been a having a bad day, it happens.No problem with pools chairs, at least that week. Took some trips out, always taxis available. Great location, walkable to a lot of places to eat, the casino, shopping. Had an early flight so had to check out at 5:45am...no problem. Would have enjoyed one last cocktail at the airport upper deck bar but it wasn't open that early...sad. Flight thru Miami back to Chicago....customs & immigration in Miami...thank god we had a 2 hr layover, it took an hr. I would definitely stay here again and hope for the upgrade or catch a sale to book the oceanfront.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Vacationer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 12 June 2018

Dear “Vacationer,”

I was pleased to read that you enjoyed your overall vacation with us and appreciated the resort, services and products.

I am sorry that you did not get an upgrade on this occasion. Complimentary upgrades are not always available however depending on occupancy sometimes guests have the opportunity to upgrade at a small supplement charge.

I was delighted that you enjoyed relaxing at our pool and appreciated the food and beverage offerings and service at the Deck Bar & Restaurant. The Deck is an ideal place to enjoy casual island fare and exotic tropical cocktails in a relaxed atmosphere overlooking breath-taking views of Grace Bay beach. I have also shared your feedback regarding the rum punch with our Food and Beverage Director for review.

We are grateful for your invaluable feedback, our commitment at the Resort is to provide the finest in service and personal attention to everyone who stays with us and it is helpful when our guests share their experiences allowing us to refine our procedures and services where necessary.

Thank you for recommending Seven Stars Resort & Spa to other travelers and we look forward to welcoming you back to our Island Paradise!


Best regards,

Bela

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