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“At least we got there alive”
Review of Air Canada Rouge


Reviewed 6 April 2018

The Positives:
- We eventually reached our destination
- The food was a bit better than you'd expect based on standup comedy routines
- The airplane seemed clean enough
- The flight attendants did the best they could at corralling a small minority of very disrespectful passengers
- A decent price

The Negatives:
- Getting nickeled-and-dimed for in-flight entertainment
- Very cramped, uncomfortable seating
- Generally incompetent, non-communicative employees who managed to lose a few minutes at every turn with inefficiency, leading to a flight that was nearly 2 hours late in the end

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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598 - 602 of 4,347 reviews

Reviewed 6 April 2018

It was a smooth flight , from check in counter flight was 10.05 pm , we arrived at the airport at 6.30 pm , directed to the check in counter- no line up. Dropped off our luggage
Went to security gate - 20 minutes , The boarding time was 9.40 pm .By 9.50 pm very body were in the plane it left on time. We were served a hot meal , then a snack prior
To arrival.The staff were nice & pleasant.

Thank rachelwV7694YG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

I've never had a problem with Air Canada flights. They're always on time and I've never had issues with luggage but the plane itself....hate it. Too small and the leg room is even smaller. :|

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bajegal246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Outbound flight from Toronto to Cancun on Mar 14th, 2018, 6:15am. No complains other than few things: The plane seemed to be very old or not very well maintained (interior)

I am not quite sure till now why the Carrier passes on check in luggage fees on to the customers. As you all know no free food is offered on these flights. I understand everything with one exception - the savings do not seem to be passed on over to the Customers. In case it is internal flight - it should be cheaper (it is much more expensive than internal European flights), in case it is not internal, why do we pay luggage fees and do not get the small perks as free food?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alexander Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Nice smooth flight, was able to get a exit row seat at 24hr check in at no extra cost and Forgot my iPad on the plane and they found it, called me and held it for me to pick up!
Nice Job ACR, travel tip: put your name on your electronics!
IN Flight Movie and TV did not work the whole flight, Another tip: download Netflix movies to your iPad so you have something to watch in a case like this.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JKM007JKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC