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“AN EXHILARATING FLIGHT !!!”
Review of AirAsia - AirAsia Berhad (Malaysia)


Reviewed 3 weeks ago

I was pleasantly surprised with AirAsia Malaysia. They are a budget airline generally with an unrealistic 25 minute turnaround but I was impressed with their service and organization on the ground. The BKI/KCH return flight is exhilarating and I highly recommend it. It cost me $A87. AirAsia`s configuration of their A320s is "squeezy" and this can be an issue on a lengthy flight. In my opinion it is a 7/10 airline that I would gladly recommend to fellow travellers.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank daf57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 - 57 of 2,445 reviews

Reviewed 3 weeks ago

The cabin crew was very helpful and cheerful. The pilots were fantastic - we took off & land smoothly unlike other experiences before. The food was fabulous & just of the right portion. The only set-back you have to use your own device for in-flight entertainment.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MaizatullizaZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Changi Terminal 4 is close to fully automated. No staff at the check-in counters and bag drop is automated. If you usually use the self checkouts in the supermarket you'll be fine. Like in the supermarket there's one staff member to help if you get stuck.

Air Asia is safe and efficient and good value but there are many other airlines on this route so check prices and reviews for those. You'll be fine if you just default to air Asia though. As usual the advertising is intrusive and I would avoid buying a standard meal but these are minor concerns. I've never had an Air Asia flight delayed either.

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Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Have never flown AirAsia previously and had always had doubts about their schedules, quality of aircraft and staff although I had nothing factual nor any evidence to support these doubts.
Although this report shows a Singapore to Penang flight I have since flown several more AirAsia flights from various Asian cities.
The theme is pretty much the same. Every single flight (I have taken about 8 recently) was late leaving due to late arrival of the aircraft. If you want a no frills, cheap airline to get you from A to B, AirAsia does the job. Do not expect any level of service on the flight (particularly within Asia, international is slightly better). You pay for everything. Seats are quite small and leg room is limited. For short flights (under 90 minutes) this not a major problem. On the upside. Their domestic flight frequency is excellent with good scheduling. They turn aircraft around really quickly and this quite often did minimise the extent of the delays.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I love the self-check in portal and luggage tag. Easy to follow the instruction, however, when the time come for boarding at designated Gate we need to be alert of immediate announcement of changes and have to be quick on your feet to reach the new boarding gate. I was so breathless when I reach the aircraft door.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nitamusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC