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“AirAsia rip-offs scams and lies”
Review of AirAsia - AirAsia Berhad (Malaysia)


Reviewed 6 April 2018

AirAsia gets worse by the day. Many late flights cause you to miss your connection. Cabins are dirty because they don't clean them. "PREMIUM FLEX" flights cost more money - supposed to be able to change them - just try and do it! It's impossible. Website takes so long to enter change, and at the end, it will say ERROR and you can't change. If you try to call or use chat, you will wait hours only to be told they can't help you. Website is designed to take your money on EXTRAS that are not wanted. Customer "service" is actually customer torture. FLY AirAsia AT YOUR OWN RISK!

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Snrklman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 - 442 of 2,377 reviews

Reviewed 5 April 2018 via mobile

The flight was delayed several hours so we miss our shuttle to hotel. Ended up staying in the terminal which was very incovenient and did not have any sleep during the night. Moreover, on way back they were weighting carry ons that exceed 7 kg., had to go back to counter to pay and as a result almost missed connection flight. You pay a cheap ticket; but, you will get poor service.

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Thank Hector L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

2 weeks before our trip, we receive email from AirAsia they reschedule our return flight. Departure flight from KLiA2 was OK. Return flight delayed almost two hours from Luang Prabang Laos. Overall OK, we will still choose AirAsia as economical flight.

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Thank Roslia2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Nothing to really review here as no drinks or meals are provided free of charge and we didn't purchase anything in flight.

1  Thank Krissy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

The best for frequent traveler because all services need to add on, example check in luggage, meals, hot seat etc. It will not burden your budget if book the ticket at least 1 or 2 weeks before the date. The earlier the better and can get very cheap with unexpected price during the promotion. The seat not very spacious but still can fit for adult. The flight was as schedule during my last trip. For me, Airasia is the best airline if you need to travel light (hand carry luggage) and only aim to reach your destination. Furthermore, i'm a frequent traveler from Kuala Lumpur to Johor Bahru return, so this is the fastest way to reach im compare with bus.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank norhayatimdnor90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC