First off we had a 3 hour delay. Then when we "pre-boarded" with our son who is wheelchair bound...we were not given sufficient amount of time to get his car seat safely secured before others began boarding (he needed a car seat because he cannot sit unsupported). We were very close to a nervous breakdown, trying to secure the seat property and get our son comfortably in his car seat (barely any leg room for him, if he was 1/4" taller he would not have fit). Ivory, our flight attendant was phenomenal. She asked people to stop until we were comfortably situated. She told us not to worry and to make sure we were happy with the way our son was seated and not to rush. Additionally, after the flight landed she arranged for us to be seated in the front rows with the extra leg space so that we could have an easier/smoother return flight. If it wasn't for Ivory this review would have be awful. This was our first time flying with our son, and it was almost the last time...but Ivory has definitely helped us see it is possible to travel with him. Thank you Ivory!!!!! Your supervisors should commend you on your excellent service!
FOR ALL AIRLINES: there should be an accommodation for people who have specialty wheelchairs to be able to remove an airline seat and fasten/strap the specialized chair into position. Our son has customized seating to help support him and it would have been much easier for him to remain in his wheelchair. I am surprised this is not yet an option. We can do this in automotive vehicles, buses, trains....why not airplanes yet?????