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“The most unreliable airline”
Review of Rex Airlines


Reviewed 26 July 2024

Absolutely unreliable. No respect to customers. Unexpected delays are acceptable but if they want to merge two flights to reduce their cost, the passengers in the early flight can be negatively affected and they don’t care about huge bad consequences that the affected travellers suffer. They take advantage of being single regional airlines in Australia.

Date of travel: July 2024
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1  Thank ZHONE-MEI S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024

Dear Zhonemeis,

Thank you for taking the time to write your review on TripAdvisor.

Please be advised that we highly prioritise operational safety while striving for a high degree of reliability. As such, we unfortunately cannot guarantee departures or arrivals at scheduled times. We apologise to hear of the disruption experienced during your travel with Rex.

If you haven’t already, you may opt to lodge feedback via our website (https://rex.com.au/FeedBack/Default.aspx) along with your booking details, and our dedicated team will attend to your concern.

Kind regards,
The Rex Team

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Reviews (963)
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16 - 20 of 963 reviews

Reviewed 26 July 2024

I have flown REX between Perth and Carnarvon 9 times since 2023 and every single flight has been delayed or cancelled and they really don't care! I am due to fly out this afternoon and have just received the second delay email - wouldn't surprise me if I was stuck here for the weekend as it has happened before. Hoping another airline starts flying to Carnarvon soon.

Date of travel: July 2024
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1  Thank Sezmd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024

Dear Sara,

Thank you for taking the time to provide us with your feedback.

We apologise for the inconvenience caused by delays or cancellations on your travels with Rex.

While delays and cancellations to our flights are certainly not a desirable option, unforeseen disruptions may occur despite our best efforts. If you wish for your matter to be further investigated, please kindly visit our website and fill in a feedback form at https://rex.com.au/FeedBack/Default.aspx

Thank you.

Kind regards,
The Rex Team.

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Reviewed 25 July 2024

Better than jetstar
Best domestic airline so far
Seats are nice and comfy
Good legroom
Better than jetstar
And it is a little bit more expensive but worth it

Date of travel: July 2024
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Thank MartinAirport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024

Dear Martin,

Thank you for taking the time to send in your compliments for us.

We are committed to providing a personable level of service to our passengers, and we are delighted to hear about the exceptional service you received travelling with us.

We are grateful for your support and look forward to welcoming you back on our flight in the future.

Kind regards,
The Rex Team

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Reviewed 25 July 2024

Better than the other players. Efficient, on time , no hassles, polite and you get a cup of coffee. I travel with a mobility scooter and have no problems from checkin to arrival. I wouldn’t fly with any other airline now.

Date of travel: May 2024
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Thank samtim33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024

Dear Beverly,

Thank you for sharing your compliments with us.

We are grateful to hear that you find our service exceptional in a lot of aspects. We are truly grateful that you have taken the time to submit your review here on TripAdvisor.

Thank you for your support!

Kind regards,
The Rex Team

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Reviewed 24 July 2024

My first time flying REX was a return trip from Brisbane to Charleville. I have since flown Perth to Albany. All 3 flights were amazing. Rex cabin service was outstanding and on time! I am very impressed with my experience.

Date of travel: July 2024
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Thank WillFelesina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 25 July 2024

Dear Will,

Thank you for sharing your review here on TripAdvisor.

We are proud to hear about the excellent customer service you received from our Flight Attendants on all your flights with us. We strive to provide an extra level of hospitality in every step of our passengers' journey, and we are happy to hear that this is being reflected in your travels.

Once again thank you for your positive feedback. We look forward to welcoming you back on board soon.

Kind regards,
The Rex Team

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