I have flown REX between Perth and Carnarvon 9 times since 2023 and every single flight has been delayed or cancelled and they really don't care! I am due to fly out this afternoon and have just received the second delay email - wouldn't surprise me if I was stuck here for the weekend as it has happened before. Hoping another airline starts flying to Carnarvon soon.
“Actually the worst....”
Review of Rex Airlines
24
Date of travel: July 2024
1 Thank Sezmd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024
Dear Sara,
Thank you for taking the time to provide us with your feedback.
We apologise for the inconvenience caused by delays or cancellations on your travels with Rex.
While delays and cancellations to our flights are certainly not a desirable option, unforeseen disruptions may occur despite our best efforts. If you wish for your matter to be further investigated, please kindly visit our website and fill in a feedback form at https://rex.com.au/FeedBack/Default.aspx
Thank you.
Kind regards,
The Rex Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (960)
14 - 18 of 960 reviews
22
Better than jetstar
Best domestic airline so far
Seats are nice and comfy
Good legroom
Better than jetstar
And it is a little bit more expensive but worth it
Date of travel: July 2024
Thank MartinAirport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024
Dear Martin,
Thank you for taking the time to send in your compliments for us.
We are committed to providing a personable level of service to our passengers, and we are delighted to hear about the exceptional service you received travelling with us.
We are grateful for your support and look forward to welcoming you back on our flight in the future.
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
86
Better than the other players. Efficient, on time , no hassles, polite and you get a cup of coffee. I travel with a mobility scooter and have no problems from checkin to arrival. I wouldn’t fly with any other airline now.
Date of travel: May 2024
Thank samtim33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 2 August 2024
Dear Beverly,
Thank you for sharing your compliments with us.
We are grateful to hear that you find our service exceptional in a lot of aspects. We are truly grateful that you have taken the time to submit your review here on TripAdvisor.
Thank you for your support!
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2
My first time flying REX was a return trip from Brisbane to Charleville. I have since flown Perth to Albany. All 3 flights were amazing. Rex cabin service was outstanding and on time! I am very impressed with my experience.
Date of travel: July 2024
Thank WillFelesina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 25 July 2024
Dear Will,
Thank you for sharing your review here on TripAdvisor.
We are proud to hear about the excellent customer service you received from our Flight Attendants on all your flights with us. We strive to provide an extra level of hospitality in every step of our passengers' journey, and we are happy to hear that this is being reflected in your travels.
Once again thank you for your positive feedback. We look forward to welcoming you back on board soon.
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
74
Today flying home from Tasmania on a Rex flight that I have never used before, not knowing what to expect as a friend booked the flights.
I’m going to give it a 10/10 for staff, complementary service, luggage of 23kg which is very important to me. Especially when coming from Tasmania and you have bought goodies back home.
Thank you for your service and keep up the good job.
Ps. Happy Birthday 🥳 Michael
Jamila
Date of travel: July 2024
Thank JBombc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear Jamila,
Thank you for your kind words. We are pleased that you had such a great experience with us and have passed your compliments to the team.
If possible, we kindly ask you to send a feedback via our online portal as well (https://rex.com.au/FeedBack/Default.aspx) so that we are able to send through your greeting to Michael.
Thank you for your support and we also appreciate your friend who introduced you to us. We look forward to welcoming you back on board in the future.
Kind regards,
The Rex team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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