Today flying home from Tasmania on a Rex flight that I have never used before, not knowing what to expect as a friend booked the flights.
I’m going to give it a 10/10 for staff, complementary service, luggage of 23kg which is very important to me. Especially when coming from Tasmania and you have bought goodies back home.
Thank you for your service and keep up the good job.
Ps. Happy Birthday 🥳 Michael
Jamila
“Great experience !!”
Review of Rex Airlines
74
Date of travel: July 2024
Thank JBombc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear Jamila,
Thank you for your kind words. We are pleased that you had such a great experience with us and have passed your compliments to the team.
If possible, we kindly ask you to send a feedback via our online portal as well (https://rex.com.au/FeedBack/Default.aspx) so that we are able to send through your greeting to Michael.
Thank you for your support and we also appreciate your friend who introduced you to us. We look forward to welcoming you back on board in the future.
Kind regards,
The Rex team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (961)
19 - 23 of 961 reviews
1
The crew asked everyone to give snack and drink except me . Even I am in aisle front of her but she just served the passenger in same row of me and just look me and skip . I don’t mind to not get the snack and drink but why only me not get it.
Date of travel: July 2024
Thank Pla P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear Pla,
Thank you for taking the time to write your review.
We regret to hear that your experience has not upheld our commitment to excellent customer service during your travel with us.
If you wish for us to look into your case further, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights.
Kind Regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
11
Such a disgusting airline/company racist on many terms. Discrimination at its finest! What do you expect of a company who only favours Aussie/English. Shame on rex you guys are pathetic and not even worth 1 star !
Date of travel: July 2024
1 Thank MD M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear MD,
Thank you for taking the time to write your review on TripAdvisor.
One of the things that we strive for is to provide an extra level of service, including that personal detail stemming from our heritage of good old-fashioned country service and friendliness. It is thus disappointing to hear that you felt we were unable to provide such service on this occasion.
Please be advised that may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we may investigate your case.
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
11
First time travelling with Rex and been two and half hours late and never ever back to this airline and I’m not recommending this airline to anyone
Date of travel: July 2024
1 Thank Mohsen A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear Moshen,
Thank you for sharing your feedback.
We regret the inconvenience caused by the disruption of your recent flight with us. If preferred, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we may investigate your case.
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
78
Our flight for Sunday morning was cancelled on Saturday afternoon without reason. The airline advised to call its hotline. Waited for an hour and did not get satisfactory service. We were told there would be no compensation for travel, accommodation or missed plans.
This is the third major delay/cancellation I’ve experienced with REX in the last year or so. Had started using Qantas in the meantime due to this unreliability. Should have remained with Qantas.
Also worth noting, when searching for flights and prices, Rex’s website came up cheapest, however during the last stage of booking they added significant taxes. It was cheaper to book via a travel agency.
Date of travel: July 2024
1 Thank James N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 24 July 2024
Dear James,
Thank you for taking the time to write your review on TripAdvisor.
We apologise for the inconvenience caused by the disruptions of your flight with us. While cancellations and delays to our flights are certainly not a desirable option, unforeseen disruptions may occur despite our best efforts. Your comments with regards to our fares whilst booking on our website are also acknowledged.
If preferred, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we may investigate your case.
Kind regards,
The Rex Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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